Office and patient care associate
Resume:
Calandra BranchCenales
Gulfport, Ms 39503
********************@*****.***
Summary
Seeking a leading position of health care management in a progressive health care organization. Where I can work as a part of your organization with my leadership and communication skills. By imparting such strong leadership skills, I can successfully communicate with different ethnic environments in a hospital and clinical setting. Also capable of handling multiple health care project and complex problems with good analytical knowledge which can be beneficial to your organization. While utilizing my 20 years of health care and customer service experience I can appropriately problem solve with the assurance of resolution.
Skills
Promote teamwork and streamline patient experience
Organizational planning and supervision
Project managing
Providing feedback (positive or negative)
Union reporting
Work independently to complete task
Flexible
Strong customer service skills
Multitask and prioritize task
Union negotiations
Delegate and organize workflow
Skills to train and provide guidance to other staff members within the department
Skills in exercising initiative and judgement
Skills in developing comprehensive reports
Skills in developing and maintaining effective relationships with medical administration staff, providers, patients and the public
Ability to help assist with individual and organizational goals
Ability to seek ways to control costs without compromising safety or quality of care
Ability to apply critical thinking
Ability to analyze and interpret complex data
Ability to research and prepare comprehensive reports
Ability to write and verbally communicate efficiently
Knowledge of health care administration systems
Knowledge of government regulations and compliance requirement
Knowledge of computer systems and application
Professional Experience
Memorial Hospital of Gulfport, Ms 39503 03/2008 to 02/2020
Office Coordinator/Manager 06/2017-02/2020
Orthopedic, Physical Therapy, and Rheumatology (Internal Medicine)
Managed up to 3 providers, 6 Nps and 25 staff members at a giving time with more than 25 staff members.
Responsible for directing the efficient daily operation of a business office functions.
Provides coordination amongst staff and provides linkage between Outpatient Clinics and Hospital System.
Direct the daily operation of Medical staff services and oversees the personnel within the department
Responsible for assigned Performance Improvement project management.
Utilizes resources and technology; collaborating with clinical experts, subject matter experts and hospital leaders to support Performance Improvement best practices.
Oversees the planning, implementation and tracking of defined projects.
Responsibility for monitor applicable regulatory laws and accreditation for clinical staff.
Provides analysis of best practice, policies, procedures, and workflows.
A member of the EAC (employee advisory committee) where we bring forth issues of employees to other department heads to up-date policies and procedures that would benefit the wellness of all staff
Communicate with outside organizations for co pay assistance programs for renewal and delivery
Oversee several different departments under my care with problems solving and customer service.
Business office Representative in Neurology and Neurosurgery clinic
Outpatient clinic – 06/2015-07/2017
Assist in the efficient operation of the outpatient physician clinic.
Establishes and maintains accurate clinical and financial records.
Verifies insurance benefits, performs, recertifications as required and secures appropriate payment at the time services are rendered.
Establishes and maintains an accurate patient schedule, coordinating with appropriate disciplines.
Acts as a liaison with patient financial services, physician offices, payers, and fiscal intermediaries.
Participates as a member of the team to achieve business goals, quality outcomes and customer satisfaction.
Lead Multi-skilled technician
Orthopedic, Neurology, Neurosurgery and PMR (Physical Medicine and Rehabilitation) Unit 03/2008-06/2015
Responsible for the provision of patient care services and patient safety
Maintain supplies/equipment in hospital acute setting
Participates as a member of the team to achieve business goals, quality outcomes and customer satisfaction
Practices within legal, ethical, and professional boundaries
Maintained CRP and phlebotomy certifications
Successful completed all competency assessment skills
Under the direct supervision of the physician(s) in an acute setting, assist in the delivery of primary health care and patient case management.
Updates job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure.
Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments. Performed clerical duties including maintenance and organization of patient records, as well as breakdown of medical charts for record keeping
Maintained and updated patient health information
Processed and managed patients' records in the folders and in the system for doctors and nurses to view and access the patient's information.
Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc.
Retrieved, filled, and submitted all necessary paperwork and requests for doctors
Provided unit secretarial coverage for multiple units during staffing shortages
Oriented new unit secretaries and new certified nursing assistants
Knowledge of medical terminology to clarify doctors orders.
Memorial Hospital of Gulfport
Certified Nursing Assistant
Neurology, Neurosurgery, Orthopedic Acute care Unit 08/2003-6/2005
Provides for activities of daily living by assisting with serving meals, feeding patients as necessary and ambulating, turning, and positioning patients; and providing fresh water and nourishment between meals.
Provides adjunct care by administering non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
Maintains patient stability by checking vital signs and weight, testing urine, and recording intake and output information.
Maintained patient activity and stability after major orthopedic surgeries,
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor.
Documents actions by completing forms, reports, logs, and records
Reported any mental changes in the patient to any and all providers as required by manager (mainly after patient has experienced a major stroke or recently had surgery.
Maintains work operations by following policies and procedures.
Protects organization’s value by keeping patient information confidential.
Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and JCAHO standards.
Memorial Hospital of Gulfport
Certified Nursing Assistant
Medical Telemetry Unit 05/2000-03/2002
Bath and dress patients
Serve meals and assist with feeding
Take and record vital signs
Ensure bedridden patients are regularly turned
Distribute and change bedpans
Respond to patient summonsing
Check patients for worsening conditions or further injury
Education and training
2019-2020 Master’s in Business Administration: Specialization in Healthcare Management American Intercontinental University, Chandler, AZ 85286
2015-2017 Bachelor of Healthcare Management: Specialization in Health Services Administration Management, American Intercontinental University- Chandler, AZ 85286
2000-2004 Associate in Applied Science: Specialization in Criminal Justice Mississippi Gulf Coast Community College – Gulfport MS 39503
Professional Development
Certification in Ambulatory Leadership program 2018
Leadership modules of problem solving, conflicts resolutions, positive reinforcement of good behavior programs
Reference upon request_
Wiling to relocate
Contact this candidate