Manager

Terena Fields

Charleston, TN ***** 423-***-**** **********@*****.***

Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of Salon operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills

Verbal and written communication

Project Management

Consulting

Staff Management

Sales and Marketing

Operations management

Problem resolution

Operational improvement

Supervision

Relationship development

Communications

Team Bonding

Job inspections

Creative merchandising

Customer service

Organization

Work History

Manager, 12/2017 to 08/2020

Sport Clips Inc. – Cleveland, TN

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Supervised 10 employees in Salon by monitoring activities, coaching and offering hands-on support.

Cross-trained existing employees to maximize team agility and performance.

Approved regular payroll submissions for 10 employees within excel

Delivered feedback to decision-makers regarding employee performance and training needs.

Performed monthly reviews assessing each employee's performance and developed improvement plans.

Hired, trained and mentored staff to maximize effectiveness.

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Manager, 02/2012 to 05/2017

Rocky Top Markets LLC – Cleveland, TN

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Trained new employees in specific job requirements.

Maximized performance by monitoring daily activities and mentoring team of 12 associates.

Conducted monthly inventories for 2 location.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Manager, 04/2003 to 01/2012

Studio Hair Dezine – Cleveland, TN

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Cross-trained existing employees to maximize team agility and performance.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.

Set and managed schedules to give proper coverage to required areas and meet customer service demands.

Reconciled daily sales transactions to balance and log day-to-day revenue with excel.

Education

High School Diploma: 05/1988

Bradley Central High School - Cleveland, TN

Cosmetology Education, 06/2001

University of Beauty - Cleveland, TN

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