Executive Assistant Social Media
Resume:
MARY CATHERINE CARROLL
970-***-**** • *********************@*****.***
CORE COMPETENCIES
● Compelling written
and verbal
communication
● Content-marketing
innovation and
composition
● CRM campaign
development and
execution
● Cloud storage
management
● Teaching in diverse
classroom
environments
● Critical thinking
informed by active
listening
EXPERIENCE
Wild Alaskan Company 04/2020 – Current
Member Experience Specialist
● Projects a professional and consistent company image through chat, email, voice and social media interactions.
● Collaborates with growth, product, operations and communications teams by reporting on member behavior, bugs and generating content derived from anecdotes and analytics.
● Maintains a high-satisfaction rate from members and keeps first response time within minutes on chat and hours across all other channels, all while building member loyalty. Littleton Public School District 10/2019 – 3/2020
Guest Teacher
● Guided daily lesson plans for a variety of K-12 classrooms, specializing in one-on-one work with high-need students in the Littleton Public School District.
● Maintained a desirable classroom environment to encourage productivity while accounting for the attendance and safety of all students.
● Communicated with the primary Instructor to ensure a smooth and informed transition between schooldays.
Your Sales Genius 05/2017 – 02/2019
Executive Assistant
● Established long-term email marketing campaigns and analyzed email data in Infusionsoft.
● Initiated complex tagging system for all company contacts in Infusionsoft.
● Drafted all client contracts and facilitated their completion with clients.
● Compiled detailed records of financial client contract information within Google Sheets.
● Managed scheduling for direct supervisor and company events. Human Rights Campaign 06/2016 – 08/2016
Canvassing Field Manager
● Introduced daily educational presentations about LGBTQ+ history and events aimed at increasing team morale and expertise.
● Led a team of canvassers at varying locations throughout Colorado every day, ensuring their performance, transportation and overall safety.
● Assisted in training new employees for canvassing duties. MARY CATHERINE CARROLL
970-***-**** • *********************@*****.***
EDUCATION
Metropolitan State University of Denver 08/2015 – 05/2019 Bachelor of Arts, Convergent Journalism and Digital Interactive Media
● Selected English Department Panel Member and Speaker (Spring 2019)
● Provost Honor Roll Recipient (Spring 2017 and Spring 2018)
● Athletic Scholarship Recipient (2015-2016)
● Met Media Participant (Fall 2017)
ADDITIONAL SKILLS
● AP Style editing
● Windows OS
● Google Suite
ADDITIONAL INFORMATION
● Personal website
● Published work
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