MARY CATHERINE CARROLL

970-***-**** • adfg3x@r.postjobfree.com

CORE COMPETENCIES

● Compelling written

and verbal

communication

● Content-marketing

innovation and

composition

● CRM campaign

development and

execution

● Cloud storage

management

● Teaching in diverse

classroom

environments

● Critical thinking

informed by active

listening

EXPERIENCE

Wild Alaskan Company 04/2020 – Current

Member Experience Specialist

● Projects a professional and consistent company image through chat, email, voice and social media interactions.

● Collaborates with growth, product, operations and communications teams by reporting on member behavior, bugs and generating content derived from anecdotes and analytics.

● Maintains a high-satisfaction rate from members and keeps first response time within minutes on chat and hours across all other channels, all while building member loyalty. Littleton Public School District 10/2019 – 3/2020

Guest Teacher

● Guided daily lesson plans for a variety of K-12 classrooms, specializing in one-on-one work with high-need students in the Littleton Public School District.

● Maintained a desirable classroom environment to encourage productivity while accounting for the attendance and safety of all students.

● Communicated with the primary Instructor to ensure a smooth and informed transition between schooldays.

Your Sales Genius 05/2017 – 02/2019

Executive Assistant

● Established long-term email marketing campaigns and analyzed email data in Infusionsoft.

● Initiated complex tagging system for all company contacts in Infusionsoft.

● Drafted all client contracts and facilitated their completion with clients.

● Compiled detailed records of financial client contract information within Google Sheets.

● Managed scheduling for direct supervisor and company events. Human Rights Campaign 06/2016 – 08/2016

Canvassing Field Manager

● Introduced daily educational presentations about LGBTQ+ history and events aimed at increasing team morale and expertise.

● Led a team of canvassers at varying locations throughout Colorado every day, ensuring their performance, transportation and overall safety.

● Assisted in training new employees for canvassing duties. MARY CATHERINE CARROLL

970-***-**** • adfg3x@r.postjobfree.com

EDUCATION

Metropolitan State University of Denver 08/2015 – 05/2019 Bachelor of Arts, Convergent Journalism and Digital Interactive Media

● Selected English Department Panel Member and Speaker (Spring 2019)

● Provost Honor Roll Recipient (Spring 2017 and Spring 2018)

● Athletic Scholarship Recipient (2015-2016)

● Met Media Participant (Fall 2017)

ADDITIONAL SKILLS

● AP Style editing

● Windows OS

● Google Suite

ADDITIONAL INFORMATION

● LinkedIn

● Personal website

● Published work

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