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Customer Officer

Location:
Brooklyn, NY
Posted:
August 20, 2020

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Resume:

Frank Mignano

*********@*****.***/718-***-****

Summary:

Compliance and AML Professional with proven analytical abilities and project management, prioritization

skills. Used multiple KYC systems to potential identify information regarding the expected activity of a specific

customer. Experienced in Understanding of Audit, Control Implementation, Risk Assessment, Fraud, and ability to conduct quality research. Understanding of complex compliance and regulatory concepts with knowledge of enhanced due diligence. Proven problem-solving abilities within business analysis process improvement model.

Deadline conscious and results driven in fast-paced, diverse, risk management and regulatory compliance

Environments.

Education:

Bachelor of Arts, Major: Public Administration, Minor: Economics, John Jay College of Criminal Justice, New York, NY

Technical Skills:

Proficient in Microsoft Office applications, Lexis-Nexis, Prime Compliance Suite, Abrigo (formerly) BAM (Bankers ToolBox) & BAM+, Verafin, FCRM Fiserv, Mantas, FIS Core Systems, Miser BA, Patriot Officer, ECS, Yellow Hammer BSA, Jack Henry, Westlaw, Penley, EGIFTS, Watchdog and World Check

Professional Experience:

Accume Partners, New York, NY March 2020-Present

Manager for Risk & Regulatory Advisory Practice

Responsible for planning and managing BSA/AML/OFAC Compliance Audits as well as Branch & Operational Audits for various Financial Institutions.

Executed audits and assessments related to the NYDFS Part 504 Compliance.

Perform quality control review of work papers and audit programs.

Identified and evaluated compliance programs, compliance risks, mitigating controls and opportunities for internal control improvements.

Determined the adequacy of the institutions’ procedures and reviewed and evaluated the process of the following: Alert/Case investigations, Suspicious Activity Reporting (SAR) and High-Risk Customer Monitoring to determine for efficiency, consistency, accuracy and timely for the aforementioned areas.

Evaluated the BSA Training Program, Customer Identification Program (“CIP”), Know Your Customer (KYC) Program, Customer Due Diligence (CDD) Program and Enhanced Due Diligence (EDD) Program.

Lead various types of BSA/AML engagements which include Audits, Lookback Reviews, AML Model Validation.

Reviewed Currency Transaction Reporting (CTR), Exempt Customer and the USA Patriot Act (Section 311, 314, Ultimate Beneficial Ownership Requirements, etc.).

Provide training to staff level employees regarding BSA/AML matters.

Victory State Bank, Staten Island, NY Oct 2019- Feb 2020

BSA/AML/OFAC & CRA Officer, AVP

Responsible for the BSA/AML Compliance program.

Develop and conduct an effective and up-to-date BSA/AML risk assessment based on with the objective of identifying the Bank’s overall BSA/AML/OFAC risk profile.

Coordinate and prepare all BSA regulatory examinations by the FDIC and/or other regulatory agencies as well as all BSA/AML independent testing, audit and risk assessment conducted by the Bank’s internal and external auditors.

Manage, control and oversee all required BSA/AML/OFAC reporting and recordkeeping responsibilities to ensure compliance.

Develop, coordinate and oversee the Branch’s Customer Identification Program (“CIP”) and Know Your Customer/Enhanced Due Diligence process to ensure that the CIP and requirements as set out in the Bank’s BSA/AML Policy and Procedures are met. Review all customers CIP documentation to make sure that sufficient information is obtained for a correct customer risk rating. Conduct EDD reviews on all High-Risk Customers, some of which include (Privately owned ATM vendors & MSB Agents).

Manage and oversee the Bank’s Suspicious Activity (SAR) reporting program including transaction monitoring, detection of suspicious activities, review, investigations and the filing of SARs. Ensure the timely filing of SARs, subsequent follow-up reviews, proper documentation for SAR/No SAR decisions and all record keeping requirements. Responsible for the handling of all inquiries, information requests and correspondence received from regulatory or law enforcement agencies regarding SARs filed by the Bank.

Annual review and rate loans accordingly to the Bank’s loan policy and loan review policy guidelines.

Develop, implement, arrange and conduct ongoing BSA/AML/OFAC compliance training for staff through in-house training programs, computer-based tutorials, webinars and seminars provided by Board-approved third-party consultants and external professional bodies to ensure staff’s knowledge and awareness of all BSA/AML/OFAC issues and Bank compliance with the BSA laws and regulations.

Attend external professional BSA/AML seminars and training courses organized by regulatory agencies and professional bodies on a regular basis to ensure competent and up-to-date knowledge of BSA/AML laws and regulations as well as industry best practices.

Represents the Bank in attending meetings with the supervisory regulator FDIC and external auditors in matters relating to BSA/AML compliance.

Monitored all corrective actions in response to audit and examination findings.

Prepared monthly BSA/Compliance Department activity report for The Board of Directors.

Maintain files of customer complaints and public comments relating to the Bank’s CRA performance; coordinate a follow-up process to address the complaints/comments, maintain statistics and determine appropriate use of the information to make recommendations to improve service and compliance.

Responsible for bank-wide forms and disclosure review.

Ensure compliance with reporting and technical requirements of the CRA.

Savoy Bank, New York, NY Jan 2018 – Jun 2019

BSA/AML/OFAC Officer, VP

Overseen all aspects of the corporate-wide Bank Secrecy Act (BSA), Anti-Money Laundering (AML) programs.

Managed the Compliance Department of NY Branch and its day-to-day compliance including OFAC filtering/Clearing, 314a inquiry, AML alerts review, CDD/EDD reviews, internal self-testing, subpoena inquiries, conducting risk assessments, and updating policies and procedures based on regulatory changes and internal audits and examinations. Prepared, reviewed and Filed Currency Transaction Reports (CTRs) accordingly.

Strengthened the Bank’s EDD/CDD process.

Coordinated and assisted in the administration of independent, state and federal regulator and auditor examinations and reviews.

Coordinated responses to regulatory BSA-AML examinations and audits and actions taken to ensure deficiencies are corrected.

Worked with operations units, and loan department to investigate transactions that are suspicious in nature.

Overseen the submission of day-to-day QCR process related to Suspicious Activity Reports/Forms (SARs) for BSA-AML-related activities and ensuring SARs are completed in accordance with Regulations, Bank Policy and in a timely manner.

Overseen the monitoring and tracking of BSA-AML high-risk customers and accounts and maintained 504 obligations.

Prepared quarterly BSA/Compliance Department activity report for The Board of Directors.

Head of the Compliance Steering Committee and member of the Audit Committee; ensuring the Bank was up-to-date on money laundering trends, techniques, and tools.

Attended seminars, webinars, and workshops to analyse current trends and anticipate future regulatory requirements.

Acted as liaison between the Branch and the banking examiners along with Internal Auditors.

Monitored all corrective actions in response to audit and examination findings.

Planned and implemented a compliance training program for all Branch employees.

Assisted with the Vendor Management process.

P&G Associates/GRC Solutions, LLC, New Jersey August 2017-Dec 2017

Senior BSA Auditor Contractor

Performed BSA/AML/OFAC Compliance Audits for various financial institutions.

Maintained proper protocols for those institutions including BSA/AML/OFAC risk assessments.

Identified and evaluated compliance programs, compliance risks, mitigating controls and opportunities for internal control improvements.

Determined the adequacy of the institutions’ procedures and monitored accounts displaying suspicious activity and filed SARs accordingly.

Evaluated the BSA Training Program and Customer Identification Program (“CIP”).

Assisted with the Alert and SAR Team on look back projects.

Assisted with Model Validation Projects.

Metro Bank, New York, NY May 2017 – Jul 2017

Compliance Officer, AVP

Maintained Branch-wide compliance program.

Acted as liaison between the Branch and the banking examiners along with Internal Auditors.

Managed the Compliance Department of NY Branch and its day-to-day compliance including OFAC filtering/Clearing, 314a inquiry, AML alerts review, CDD/EDD reviews, internal self-testing, subpoena inquiries, conducting risk assessments, and updating policies and procedures based on regulatory changes and internal audits and examinations. Conducted OFAC Testing.

Planned and implemented a compliance training program for all Branch employees.

Managed the Vendor Management process.

Quontic Bank, New York, NY Sep 2014 – Apr 2017

BSA/AML/OFAC Compliance Officer, AVP

Managed the BSA/AML/OFAC/CIP compliance program and all related functions.

Consulted with operating units and managers affected by fraud related issues and regulatory requirements.

Performed 314(a) and 314 (b) and assisted in the identifying and monitoring of suspicious activity and promptly filing SARs when applicable.

Overseen the submission of day-to-day QCR process related to Suspicious Activity Reports/Forms (SARs) for BSA-AML-related activities and ensuring SARs are completed in accordance with Regulations, Bank Policy and in a timely manner.

Provided training and coaching to the FIU based on the results of the QCR process.

Assisted with the development of a new employee onboarding and training program for the FIU.

Revamped the entire EDD/CDD process of the Bank.

Maintained compliance risk assessment process, external reporting of BSA-related activities, identified and reviewed all high-risk customers, including MSBs, PEPs, and others requiring enhanced due diligence.

Reviewed OFAC hits; analyse, investigate and process the transactions as per BSA/AML & OFAC compliance policies and procedures.

Conducted OFAC Testing and UAT Testing.

Prepared, reviewed and Filed Currency Transaction Reports (CTRs) accordingly.

Reviewed and analysed accounts related to Criminal/Grand Jury Subpoena.

Reviewed all existing and new customer’s accounts and risk rate them accordingly.

Provided document request from Law Enforcement agency and prepared all Internal/External audit/exam requested documents.

Provided support to the branch and loan department in regard to AML issues and account opening procedures.

Annually trained Branch personnel on BSA/AML related issues.

Bank Hapoalim, New York, NY Feb 2014 – Jun 2014

Compliance Officer

Investigated customer account activity and complex fraudulent transactions.

Conducted enhanced due diligence, draft Suspicious Activity Reports (SAR) narratives and file all suspicious activity reports (SARS) with FinCEN.

Prepared and forwarded Requests for Information (“RFI’s”) to the Branch Relationship Officers and performed a wide-range of quality control and training for the staff.

KYC/CDD/EDD on new customers and during periodic account reviews. Worked with the business unit to resolve account opening issues and perform ongoing QC of the KYC/customer files.

The Berkshire Bank, New York, NY Nov 2013 – Jan 2014

Assistant BSA Officer

Ensured that employees adhered to the Bank Secrecy/Anti-Money Laundering Act (AML) and OFAC policies, procedures and processes.

Worked alongside the analysts and business unit to resolve new account issues and performed KYC/CDD/EDD and quality control.

Conducted enhanced due diligence, drafted Suspicious Activity Reports (SAR) narratives and filed all suspicious activity reports (SARS) with FinCEN.

Handled all aspects of account closings, monitored high-risk accounts and reviewed documentation on transactions.

Supervised all EDD reviews of the staff, conducted monthly training to all branch personnel and audited the Branches for BSA/Compliance review.

New York Community Bancorp Inc., New York, NY Jun 2011 – Oct 2013

Senior AML & EDD Analyst

Daily monitoring of The Prime Compliance Suite Monitoring System for suspicious activities and cases of fraud. Drafted and Filed SARs.

Managed the submission of day-to-day QCR process related to Suspicious Activity Reports/Forms (SARs) for BSA-AML-related activities and ensuring SARs are completed in accordance with Regulations, Bank Policy and in a timely manner.

Provided training and coaching to the FIU based on the results of the QCR process.

Assisted with the development of a new employee onboarding and training program for the FIU

Acted as a “help desk” for queries pertaining to AML/KYC policies, handled subpoenas and protected the Bank from inheriting additional risk.

Provided document request from Law Enforcement agency and prepared all Internal/External audit/exam requested documents.

Provided support to the branch and loan department in regard to AML issues and account opening procedures.

Reviewed and analysed accounts related to Criminal/Grand Jury Subpoena.

Conducted investigations for wire activity, ACH transfers, ATM transactions, high-profile accounts such as: MSBs, PEPs, and others requiring enhanced due diligence.

Citigroup/Citibank N.A, Long Island City March 2005 – May 2007

Compliance Officer-Anti-Money Laundering Specialist

Drafted Suspicious Activity Reports (SAR) and completed SAR forms which targeted transactional patterns/events through analysis and investigative techniques. Investigated brokerage accounts flagged by the Mantas application based on rapid movement of funds.

Reviewed Annuity Cancellation Reports.

Interacted with Law Enforcement such as Internal Revenue Service, U.S. Attorneys’ Offices, and Department of Homeland Security on Money Laundering investigations.

Provided support to all Marketplace Compliance Officers on Anti-Money Laundering issues.

Interacted with branch management on suspicious transactions conducted by branch customers in completion of their “Know Your Customer” investigations.

Managed Know Your Customer (KYC) / Request for Information (RFI) responses from branches as well as perform appropriate follow-up with financial centers to resolve compliance issues

Initiated suspicious account closeouts and performed continued monitoring of those accounts to ensure branch compliance.

Performed and Investigated 314(a) and 314(b) identified accounts.

Monitored Embassy accounts to ensure compliance of banking regulations.

Trained new hires with relevant applications and guidance for suspicious activity when conducting account investigations.

Recognition:

Recognition award for Outstanding Productivity – NYCB & Citibank

All-Star Award for Teamwork, Productivity and Leadership- Citibank

Certification: CAMS is in Progress for 2020



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