Customer Care Security Officer

NUGANGA EPHRAIM SAMA

Contact: +971*********

E-mail:***********@*****.***

Objective

Looking for employment by securing a position as Security Officer with a firm in which my experience and skills can be an asset to company.

Career Snapshot

Two years’ service in security industry in hotel and banking sector

Expert in customer care/communications, problem solving, relationship building.

Experienced in health & safety inspection

Experience in dealing with the public

Experience in or the ability to understand and apply legislation in a practical, common sense manner

Experience in or acceptance of working in a 24 hour, 7 day a week rotating shift worker environment Key Skills

Excellent ability to work in poor weather conditions

Problem Solving

Multi Tasked

Strong verbal and written English skills

Strong Interpersonal skills

Having good communication skills.

Able to work under pressure.

Having good memory.

Team player

Professional Experience

Security guard (September 2018 to Present)

Black Eagle Security Company, Mirdif City Centre, Dubai U.A.E Key task and Responsibilities:

Patrol the mall internally and externally to ensure its security

Attending to all security checklist in a timely manner and gathering accurate information for mall management

Perform investigation to security related issues.

Perform access control to prevent act of unlawful interference on facilities.

Mentor and train newly recruited staff to familiarize with job responsibilities.

Keep current with local instruction and policy and maintain a good knowledge of contingency

Ensuring all equipment’s in the mall are running smoothly and reporting and following up discrepancies with security control room

Refer all requests, applications or other matters affecting the Service which cannot immediately be dealt with to the shift supervisor.

Ensuring all hazards is identified and eliminated immediately e.g. water on the floor.

Maintaining good radio communication with mall control room and colleagues

To issue first aid to customers until ambulance will arrive

Ensuring lost and found items found or handed over in my location are documented and handed over to security supervisor as per mall policy.

Educational qualification

Linguistic skills

English

Fluency Level – Excellent (Written & Spoken)

French

Fluency Level – Moderate (Written & Spoken)

Personal Details

Date of Birth : 5th May 1997

Marital Status : Single

Nationality : Cameroonian

References

Will be furnished upon request

YEAR DISCIPLINE COURSE INSTITUTION

2017

Successful

Completion

High School Certification

(Advance Level: British

Curriculum

Government Bilingual High

School Mbatu, Cameroon

2015

Successful

Completion

Primary & Secondary

Certification

(Ordinary Level)

Government Bilingual High

School Mbatu, Cameroon

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