Sales Representative Customer

Personal profile

•Results-oriented person in Insurance Sales a generating new business through proactive client management strategies. Excellent communication, planning and time management abilities.

•Hardworking bringing a good number of years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

•Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

•Clear understanding of Ms. word and Ms. Excel and training in Computerized Accounts. Motivated to learn, grow and excel.

Skills

Good communication skills.

Good computer knowledge of Ms Office.

Data entry skills.

Client needs analysis.

WORK HISTORY

Insurance Sales Representative

2019 March- Oct 2019

Insurance company of East Africa Kampala

•Maintained detailed records of customer information and policy sales

•Reviewed customer needs and financial means to determine appropriate policy offerings

Generated sales by recommending policies and add-ons

•Connected with prospective clients to set appointments

Processed available invoices each day and mailed documentation to clients

Stayed in touch with clients to assess changing demands and offer new solutions Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations

Responded to customer calls within a few hours to swiftly resolve issues and answer questions

•Upsold additional products and services after identifying customer needs and requirements

•Approached potential clients by using direct marketing techniques, including mailings and phone contacts

•Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals

Waitress 2015-2019

Guvnor Uganda, Kampala

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.

Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.

Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Prepared beverages and filled food orders for customers.

Maintained customer satisfaction by clarifying questions about orders and specialty items.

Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.

Currently not Employed for the past 6 months but have been doing on and off part time jobs.

Education

Aug 2015 -

-Diploma: Business Administration

Jan 2018

Makerere Business Institute – Kampala

-Certification in computerized Accounting

Feb 2008 -

High School Diploma : sciences

Dec 2013

Rubaga Girls High School – Kampala

Signature:

Ritah Nabuyungo

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