Customer Service Sales
Resume:
NAME
EZE CHARLESHEEREY
NATIONALITY
Nigerian
Gender
Male
VISA STATUS
Visit
PASSPORT NUMBER
A09034771
LANGUAGE
English (Fluent in Writing and speaking).
*************@*****.***
PHONE
CAREER/PROFESSIONAL OBJECTIVE
My career objective; to work in an excellent and reputable hospitality sector seeking an advanced, proficient and refined organization where both my physical and professional capabilities can be utilized, enhanced and developed hence contributing to the growth and success of the company.
PERSONAL SUMMARY
Personal barback with extensive knowledge on how to create mixed drinks and dishes. Excellent at multitasking to always provide patrons in the booth with great service while also being attentive to what people at the bar wants. Ability to work under pressure which comes handy during lunch and evening rushes. Excelled at working as part of the team and always looking for a way to improve the establishment
SKILLS AND COMPETENCE
●Punctuality
●Power of Suggestion
●Strength and Stamina
●Knowledge of Coffee
●Good knowledge of Computer
●Ability to work as a team member
●Ability to multitask and learn fast
●Quality management and control skills
●Communication skills
● Personal Presentation
●Customer service skills
PROFESSIONAL WORK EXPERIENCE
ATISUTO JAPANESE RESTAURANT DUBAI
POSITION: BARTENDER/WAITER
DATE: APRIL 2019 – TILL DATE
DUTIES AND RESPONSIBILITIES
●Prepare and serve hot or cold drinks such as: Milk based coffee, Espresso, Tea, Smoothies, Ice Tea, Milk shakes and Mojitos.
●Clean, Sanitize work area. Utensils or Equipments and dispose garbage.
●I ensure to check chillers, refrigerators temperature or heating equipment to ensure proper functioning and maintenance.
●Describe menu items to customers/guest, suggest appealed product to them.
●I ensure that guests with allergies information are properly noted.
●Order, receive, and stock supplies or retail products.
●Provide customers with coffee/drink details such as: taste, preparation or procedures.
●Total customers’ bill, discount bill, split or merge customer bill and accept payment in cash and credit card, Vouchers (Master, Visa, Apple and Samsung pay).
●Store customer service station with paper product or beverage preparation items.
●Ensure to change coffee/drinks date label when required, disposed expired items from the bar and record wastages or transfer items.
EKO HOTEL AND SUITES LAGOS(IRISH PUB).
Victoria Island Lagos State, Nigeria.
POSITION HELD: BARBACK
May 2015 – June 2017
DUTIES AND RESPONSIBILITIES
●Welcome patrons with smile anytime they walk into the bar and look for way to assist.
●I give superior service skills and willingness to develop strong relationships with clientele so they will keep coming back.
●Social perceptiveness to be aware of what is going on in a noisy bar.
●Knowledge of POS software and how to use iv effectively.
●Expertise with all the tools needed to create mixed drinks, including cocktail shakers, cocktail strainers and ice flakes.
●I mix variety of drinks for patrons and charge appropriate amount if anything needs to be changed or added extra concoction.
●I maintain inventory of stockroom and tell manager when ingredients or supplies need to be ordered.
●Slice fruits to garnish drinks.
●I worked with the management to create new menu items and I developed two drinks that were added to the menu and iv was quite popular with our regular patron.
●Took reservations and set aside the appropriate number of seats before the party would start.
●Cleaned work areas whenever I had downtime.
EDUCATIONAL QUALIFICATION
2014-2016 Diploma in Agric. Economics
Federal Polytechnic Nekede
Imo State, Nigeria
2003-2008 West African Senior School Examination
Council Nigeria.
1995-2003 Primary School Leaving Certificate
REFERENCE:
Available on request
Contact this candidate