Business Analyst
Resume:
Sowmya Baddam, PSM™
Dallas, TX
****@**********.***
A self-starter and quick learner with 7 years of experience in business, systems and data analysis in information technology and software development. Experienced in implementing agile frameworks such as SCRUM, SAFe, XP, BDD and Kanban and a certified Professional Scrum Master (PSM-1). I had experience working in sectors like Finance, Mortgage, Retail and Accounting. I possess excellent work ethics, problem-solving capabilities and analytical skills coupled with effective communication, team working and interpersonal skills. I strive to support the organizations in journey to enterprise agility by delivering incremental and customer focused solutions.
Professional Summary
Strong comprehension of agile development frameworks like Scaled Agile Framework (SAFe), Scrum, Kanban, and Behavior-Driven Development (BDD).
Extensively drove projects from Initiation to Closing through progressively elaborating project management principles and business analysis standards through best practices and processes as depicted in PMBOK and BABOK.
Expert in creating user stories, performing user story mapping, breaking epics into features and stories and in designing the minimal viable product.
Excellent business writing skills in developing Business Requirements Documents (BRD), Functional Specification Document (FSD), Epic Scope Documents etc.
Ensured functional and non-functional implementation of business requirements and system requirements through User Acceptance Testing, writing Test Cases, reviewing test scenarios and drafting test plans.
Strong knowledge of Capital Markets and various financial instruments like Equities, Fixed-Income, Derivatives and Alternative Instruments.
Hands on experience performing various financial analysis techniques such as Net Present Value (NPV), Discounted Cash Flow (DCF), Payback analysis to assist the management in taking technology decisions.
Expertise in eliciting requirements using techniques such as Interviewing, Questionnaires/Surveys, Document Analysis, Application Testing, Reverse Engineering, A/B testing, Interface Analysis and Requirements Workshop.
Hands on experience implementing web services, ETL process, Data Warehouse schemas, Business Intelligence Solutions and enhancing legacy applications.
High-level operational mastery Data Analysis techniques such as Data Mining, Data Cleansing, Data Visualization, and Data Profiling.
Facilitated Joint Application Design (JAD) and Architectural Review sessions with the architects, designers, developers and testers for technical design and writing/documentation.
Impeccable experience in bringing value adds to the organizations through Return of Investment (ROI), and Cost Benefit Analysis (CBA).
Proficient in creating and maintaining artifacts such as Test Reports, Project Management Plans, and Data Mapping documents.
Extensive experience in handling varied stakeholders, conflicts, creating stakeholder communication plan/matrix, tackling Change Requests, performing Impact, Risk, Root Cause, Interface and GAP Analysis.
Advance level knowledge in creating Use Cases, Data Flow, Entity relationship (ER) and process flow diagrams using Business Process Model and Notation (BPMN).
Intermediate level of knowledge and experience in prototyping and UI/UX designing using programming languages HTML and CSS.
Hands on experience using tools such as JIRA, Confluence, MS Project, Tableau, Balsamiq Office 365 Suite, HP ALM, and Cognos.
Comprehensive knowledge in implementing applications using the Service Oriented Architecture (SOA), integrating Web Services and API’s.
Comprehensive knowledge of automated testing, Continuous Integration and Continuous Delivery and tools supporting CI/CD pipeline.
Proficient cognizance of XML files, XML schemas, WSDL, SOAP, REST, JSON, Swagger, Web Services Security, authentication/authorization protocols etc.
Hands on experience supporting the clients during the User Acceptance Testing (UAT) and participated in functional and performance testing of RESTful and SOAP services.
Strong skills in Structured Query Language (SQL) in retrieving data and in assisting the developers in ad-hoc Data Extracts.
Technical Skills
Methodologies: Agile, Hybrid and Waterfall
Frameworks: SAFe, Scrum, Kanban, XP, TDD, FDD, BDD
Wireframe and Prototyping Tools: Balsamiq, Macaw, Axure RP, MS Visio
Modelling tools: MS Visio, Lucidchart, XMLSpy
BI Tools: QlikView, Tableau, IBM Cognos, Crystal Reports, PowerBI
Agile Tools: Atlassian JIRA
Documentation Tools: Confluence, SharePoint
PM Software: MS Project, Smartsheet
Languages: VB.NET, SQL, PL/SQL, T-SQL, C#, Unix
Web Technologies: HTML, CSS, JavaScript, XML, Web Services, API, SOAP, RESTful, AJAX, JSON, ASP.Net, EXT JS, Angular 2
Testing Tools: HP QC, QTP, Selenium, SOAP UI, TFS, Postman
Databases: SQL Server, Oracle, MySQL, MS Access, DB2
Professional Experience
Citizens Financial Group, Providence, RI June 2018 - Current
Sr. Business Systems Analyst
Project: All initiatives of the large enhancements-1 and business intelligence team.
ROLES AND RESPONSIBILITIES:
Participated in solution discovery workshops to identify optimal solutions for epics presented by the business owners.
Created data mapping documents in Excel and Confluence based on the file spec provided by vendor in a data transfer initiative.
Coordinated with the product owners and the infrastructure team to identify the minimal viable product (MVP) and the technology components to be developed for the MVP.
Responsible for reviewing test cases, test scenarios so that the QA can do a deal end-to-end testing.
Assisted the release management team in performing regression testing, smoke testing to make sure that the release happened on the scheduled date.
Created business scenario documents along with user story documents to improve development quality and test strategy.
Created a user story template for writing requirements for Tableau dashboards and charts, thus enabling business users to create stories for small dashboard requests.
Assisted the data project specialists in testing Tableau dashboards by referring to data extracts and application screens.
Performed gap analysis for the new client facing portal by identifying all the integration points from the back-office application to the client facing portal
Leveraged SQL to test Tableau dashboards, pull data for ad-hoc data requests from business users and to support solution discovery process of epics.
Participated in all team agile ceremonies such as sprint planning, refinement, retrospective and reviews.
Delivered demos to business stakeholders on all new functionalities for each release.
Assisted the business users in data migration by creating data migration templates and sample data migration worksheets in Excel.
Analyzed the business requirements document (BRD) of a waterfall project to create user stories and to identify MVP thus kick-started agile development process for the team.
Environment: JIRA, HTML, CSS, JavaScript, React.JS, SOA, Java, RESTful Web Services, Oracle 11g, Invasion, Balsamiq, Selenium, SharePoint, Confluence, Postman, BDD, Agile, Scrum, Bit bucket.
Caliber Home loans, Irving, TX Mar 2017 - May 2018
Scrum Master/Business Systems Analyst
Project: H20 loan origination system is a service-based platform to support the company’s business operations from loan origination, processing, underwriting and closure.
ROLES AND RESPONSIBILITIES:
Facilitated all the Scrum ceremonies such as Daily scrum, Sprint planning, Product Backlog Grooming, Sprint review and Sprint Retrospective.
Identified work flow and business process requirements and related solutions over a complete business process including obtaining approvals, documentation, testing and training.
Assisted the business in redesigning the application workflow and created a TO-BE business process model by observing the inefficiencies in current-state workflow.
Coached the team on agile frameworks and principles of Scrum, Kanban and Behavior-Driven Development (BDD).
Developed static mock-ups, wireframes, and flow diagrams using Balsamiq and Visio.
Implemented REST services to fetch credit information of borrowers from vendors and credit bureaus.
Assisted the product owner in converting high level requirements features into small user stories.
Extensively applied the best use of JIRA tool’s features in keeping the track of User Stories, Tasks and progress of the work through tracking the Velocity and Capacity of the team also constantly monitored Burn Down and Burn Up Charts for evaluation.
Collaborated with the Product Owners and Scrum Master on identifying the Product Backlog, Sprint Backlog, and in mapping stories to releases.
Assisted the development team by testing web API’s using Postman.
Played a pivotal role in setting up Acceptance Criteria, creating test plans, recording test result for all the user stories.
Created Data Profiling rules to identify data that can be migrated from old systems to H20.
Created daily jobs to run the IXP Autosys Job Monitoring tool in the server.
Performed UAT testing by validating reports generated in Tableau against data extracts in excel or text files.
Made sure user stories adhere the INVEST criteria and assisted the product owner in prioritizing the backlog item using MOSCOW technique.
Helped in improving process efficiency and process enhancements through retrospective meetings.
Ensured the improvements from retrospectives are put into effect.
Used skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
Environment: JIRA, HTML, CSS, JavaScript, SOA, C#, ASP.NET, RESTful Web Services, SQL Server 2016, Oracle 11g, Toad 12.6, Balsamiq, Selenium, SharePoint, Postman, BDD, Agile, Scrum, SwaggerHub, ServiceNow, Bit bucket.
Fidelity Investments - Merrimack, NH July 2015 - Feb 2017
Business Systems Analyst
Project: Web based Fidelity Fund management System- Composed the requirements for a system where one can view all the details of investment holdings, request and track trades in large, middle, small cap, value, growth equities or specialized Fidelity equity Funds. The developed reporting system facilitated the end user in viewing reports of latest changes to the equities and can backtrack to see the history of the equities. This is a core application providing an integrated electronic platform dedicated to manage the investment funds.
ROLES AND RESPONSIBILITIES:
Interacted with the Business Owners, SMEs, Risk Managers and Project Architects to gather business requirements around business workflows to be developed in priority.
Created and delivered an A/B testing survey for business users to identify optimal user experience (UX) for web-based workflows
Used SQL to test the new APIs and web services designed to build the new web-based application
Assisted in integration of external SOAP web services by understanding the WSDL document of external vendors.
Conducted business process evaluations interviewing internal and external customers, facilitated JRP and JAR sessions to better understand the business domain, technical requirements and project scope.
Translated business requirements into Use Cases, Business Process Flows and Entity-relationship diagrams.
Collaborated with UI designers to create varied dynamic mock-ups and prototypes for categorized audience and created low-fidelity mock-ups using Visio.
Referred to swagger documents for understanding and integrating the in-house RESTful API’s into the application.
Performed functional and performance testing of RESTful services using SOAP UI.
Provided technical and procedural support for User Acceptance Testing (UAT).
Created reports; researched and analyzed data and report trends and vital information to management and
Designed and documented Business Requirement Documents, Functional Specifications and Technical maps.
Environment: Agile, Ext JS, HTML, CSS, C# in ASP.NET, MS Visio, MS Excel, XML, SOAP UI, SSIS, SSRS, HP Quality Center, SharePoint, HP ALM, SQL server 2014, IBM DB2, API, MS Project, Rational Modeler, TFS.
The Dufresne Group, Edmonton, AB, Canada Sep 2013 - Mar 2015
Jr Business Analyst
Project: Sustainability calculator was built to calculate total carbon footprint from retail stores of the Dufresne group.
ROLES AND RESPONSIBILITIES:
Collected requirements from stakeholders by performing multiple elicitation techniques
Performed extensive research on various methodologies for calculating sustainability parameters
Prepared Business Requirements Document (BRD), and User Manual of the application
Identified functional and non-functional specifications, designed prototypes, tested, and supported the team in developing the application from ground
Developed Use Cases, Entity Relationship and business rule documents
Aided the testing team in testing user Interface, Functionality, Integration and Usability testing
Performed User Acceptance Testing (UAT) in batches while assisting the development team in validating defects and issues
Environment: Waterfall, Windows, MS Word, HP ALM (QC), MS Office, HTML, CSS, JS, XML, Excel, Access, ASP.NET, C#.
Education & Certification
Bachelor’s in Science and Technology from Jawaharlal Nehru Technological University, India 2012
Master’s in Business Administration, Canada 2013
Professional Scrum Master (PSM™) Certified
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