Engineer Social Media

CHINNI ASHOK KUMAR Email: *****.*********@*****.***

Mobile: 974*******

Professional Summary

Currently working in Gainsight as TechOps engineer in Production support for back-end operations.

Having 6+ years of Experience in IT field as a System Engineer.

Experience in Amazon Web Services (EC2, EBS, ELB, Security Groups, RDS and IAM)

Designing IAM roles &Configuring Elastic IP’s.

Experience in Jenkins build tool and Gitlab for repository management

Working on MangoDB, PostgreSQL servers

Process crashing, disk issues, network issues in Aws will be resolved

Having Experience in Web services like Glassfish &Tomcat.

Worked with Ansible for configuring and managing multiple node servers, deployment from build console.

Taking Part in configuration changes in scheduling jobs.

Experience in Log management tools like SumoLogic & GrayLog.

Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS).

Responsible for maintaining different environments Dev, Test, QA, Stage and Production.

Testing and Deploying the Application on Production server.

Experience to create and enable the monitoring for newly build servers and application.

Running Sql queries and providing reports as per the client requirement.

Providing Assistance to the client at the time of UAT.

Handling calls and monitoring issues related to Application.

Taking Thread Dumps and Heap Dumps for analyzing Disk, CPU and Memory related issues

Escalate to development team when code changes are required / Issues are faced.

Contributed to Performance improvements by automating scripts.

Scheduling, monitoring and troubleshooting of jobs.

Monitor the log files and log information of the jobs.

Monitoring different servers for connectivity and other issues.

Sharing System and method of operating Procedure to the respective team.

Enabling application features as per client requirements

Notify of service impacting events to customer and working through its resolution and isolate faults to Root Cause.

Participating in daily stand-up call and involving in issue discussions.

Skills

Technology

Skills

Operating System

Unix/Linux

Database

MySQL, Postgres & MongoDB

Scripting

Shell

Remote Tools

SSH(Putty)

Automation

Ansible & Rundeck

Application servers

Tomcat & Glassfish

Cloud Environments

AWS, Heroku

Monitoring Tools

DataDog, Xymon, Zabbix & Sensu

Ticketing Tools

Jira & Zendesk

Professional Experience

Gainsight

Designation : Senior operations engineer

Project : Customer Success Management

Back End : AWS, Linux, Heroku, RMQ, MongoDB, MySQL and Jenkins

Period : August 2016 – Till date

Sprinklr

Designation : Operations engineer

Clients : Intel, Cisco, Dell, P&G, HTC, Samsung, Nike and more

Project : Social media management platform

Back End : AWS, Linux, Glassfish, Apache Kafka, MongoDB, MySQL and Jenkins

Period : September 2015 – August 2016

OnMobile Global Limited

Designation : Engineer Operations

Client : Airtel, Globacom, MTN, Vodacom

Project : RBT[Call Me Tunes], Football, VP,.

Back End : Linux, Shell scripting, MySQL, Apache Tomcat

Period : November 2013 – September 2015

Educational Qualification

B.Tech in Computers Science from Chalapathi Institute Engineering & technology (Affiliated to NAGARJUNA University) Year: Sep 2009 – Apr 2013, FIRST CLASS.

+2 in MPC from Sri Chaitanya junior college, VIJAYAWADA. Year: July 2007 – May 2009.

SSC from Srivani Gurukulam, Machrla(A.P). Year 2006-07

Above Education have been completed with 75 % & >

Personal Details

Name : Chinni Ashok Kumar

Sex : Male

Marital Status : Single

Nationality : Indian

Languages known : English, Hindi, Telugu, Tamil

Hobbies : Traveling & Listening to Music

Present Location : Hyderabad

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Thanking You,

Ashok Chinni

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