Claims
Resume:
Greer Gentry, Jr.
*******.**@*****.***
Qualifications and Skills
●Experience managing a team of 10+ individuals
●Proficient in Microsoft Word, Excel, Power Point and Access
●Excellent organizational skills, ability to multitask and prioritize objectives
●Proficient in Process Improvement
●Dependable professional with good judgment and strong business ethics
●Advanced Conflict Resolution skills
Professional Experience
Travelers
Claims Adjuster 01/2018-02/2020
●Investigate, evaluate, negotiate and resolve claims on loss.
●Investigate claim and all relevant facts by analyzing leases, contracts, by-laws and other relevant documents which impact the claim assessment.
●Evaluate all relevant facts to determine coverage, damages, and liability of first party property claims.
●Determine appropriate settlement amounts through independent judgement based on content estimate and appraisals.
●Utilize technology to implement an action plan for case resolution.
●Write denial letters, Reservation of Rights and other correspondence as deemed necessary.
●Provide excellent customer service experience that meets the needs of the insured, agent and all other business partners.
Verify Brand
Account Administrator 03/2016-01/2018
●Manage, record, track all customer requests from start to finish.
●Develop and manage all customer account reporting.
●Responsible for managing various schedules and ensuring tasks are completed on time.
●Process incoming customer order requests and production.
●Effectively communicate with Verify Brand partners and customers to ensure delivery requirements are met.
●Ensure all customer invoices are set up properly, tracked and completed.
●Maintain and manage Verify Brand intranet.
Headway Emotional Health Services
Truancy Case Manager 08/2013-03/2016
●Perform an initial and ongoing investigation of reported school truancy.
●Develop and implement a case plan with the family, defining initial and ongoing measurable goals.
●Effectively manage conflicts between families and school personnel.
●Evaluate, document, and monitor progress towards goals and objectives.
Dependable Home Health Care
Staff Team Lead & Direct Care Counselor 07/2009-08/2013
●Enforce crisis prevention and intervention techniques to ensure the consumers stability and safety. Compose first injury reports according to protocol.
●Coordinate mental health services, volunteer opportunities and resources on the consumer’s behalf.
●Act as a liaison between the consumer and their case manager, day staff, and medical professionals.
●Respond to emergencies and effectively communicate medical concerns to the appropriate professionals.
●Support consumers with a variety of activities, including daily living skills, money management, and medication administration.
●Encourage independence by improving skills and fostering growth.
●Proactively handle issues that arose with consumers by remaining calm and professional in order to quickly resolve the issue.
Pebble Creek Community Center & Pool
Community Center Manager 05/2008-05/2009
●Oversee daily operations, including hiring, training, discipline and evaluation of up to 10 pool attendants. Manage the scheduling and timesheets for all staff.
●Ensure quality customer service was provided at all times.
●Investigate and resolve complaints or inquiries from employees and customers concerning the operations of the facility.
●Professionally and tactfully deal with confrontational situations.
●Track expenses and revenues generated by the facility.
●Create monthly newsletters.
●Oversee payroll for staff.
●Schedule the maintenance and use of the facility.
Education
University of Minnesota- Twin Cities
Bachelor of Science, Family Social Services Graduated May 2012
Contact this candidate