Medical Receptionist

Kimberly Webb

**** ********* *****, ***** ********, GA 30087

404-***-**** ***.******@*****.***

Professional Summary

A Human Behaviors professional with excellent customer service skills capable of welcoming and checking in patients and who strives on working in a high paced team environment. Proven ability to demonstrate compassion and rapport with individuals to allow for forthright dealings with challenging interactions and situations. Strong organizational skills and excellent interpersonal/communication skills with a positive professional attitude. Dedicated to supporting the needs of patients, nurses, physicians, support staff, and community.

Education

Master of Science in Human Behavior 2019

Capella University - Minneapolis, MN

Bachelor of Science in Human Relations, Biblical Studies

Point University - West Point, GA

Diploma in Early Childhood Care/Education

Georgia Piedmont Technical College - Clarkston, GA

Work Experience

Guest Services, Information Desk Volunteer June 2019-Current

Emory Clinic-Atlanta, GA

Greet patients in a friendly, positive, and professional manner while answering questions and

directing them to their destinations. Register patients in for their appointments as directed by Clinic Supervisor.

Contribute to overall patient satisfaction by consistently providing superior customer service to all patients and their families including escorting them to appointments when necessary.

Multi-tasker with attention to detail, strong organization skills, and a team player.

Efficient and courteous communication skills with various groups of patients, staff, and providers to ensure quality patient care.

Adhere to all of HIPAA Confidentiality and Privacy Policies regarding patients’ rights and safety policies.

Co-Teacher 2018 - 2019

Goddard School - Decatur, GA

Taught and encouraged more than 20 children aged 3-years to learn through social and developmental activities according to Fun Learning Experience Program. Created lesson plans and activities that build upon developmental milestones.

Performed initial intake assessments of 15+ incoming students transitioning to indicate children’s strengths and weaknesses in social, language, cognitive, and physical development.

Guided and mentored three students with learning disabilities to achieve basic aptitude.

Consistently communicated with parents to report on student behavior, social, and developmental progress, as well as note on any observed health conditions.

Assistant Teacher 2016 - 2018

Atlanta Technical College, Early Education Center - Atlanta, GA

Assisted lead teacher in creating lesson plans and activities for one-year old students and discussed common issues with this age group and suggested solutions.

Improved children’s speech clarity as well as confidence by 24% and received 95% positive feedback from parents and students.

Taught children the basics in English language including numbers, identifying colors and animals per student age groups and kept detailed records of achievements.

Communicated effectively, both orally and in writing, with lead teacher, students, and parents on a regularly basis and recognized during annual review.

Substitute Teacher 2015 - 2016

Teachers R US - Atlanta, GA

Managed various classroom of students ranging from infants to four-year old students in achieving curriculum objectives and goals outlined in the lesson plans. Adhered all procedures, guidelines, and policies of school.

Monitored classroom behavior as well as environment and provided instruction according to plans prepared by classroom teacher.

Supervised circle time, free play, outside play, and learning and developmental activities for children 1-4 years of age with class sizes ranging from 6-20.

Assessed students' understanding of learning concepts by completing assessments regarding students’ strengths and areas of improvement shared with classroom teacher, parents, and school administration.

Adult Activities Assistant 2013 - 2015

Alice William Towers - Lithonia, GA

Planned and facilitated daily, weekly, and monthly events of residents to encourage socialization, relaxation, and recreation. Posted announcements on Community Board.

Provided therapeutic counseling to diverse residents in a Senior Living Facility strengthening moral, self-esteem, and positive mental health goals.

Implemented Activity Programs as planned and assigned to meet the functional levels, needs, and interests of an average of 10 residents in a small group setting.

Excellent communication skills, an understanding of elder care needs. Encouraged active participation in activities to promote healthy lifestyle.

Facility Assistant/Career Coach 2010 - 2014

Goodwill Career Center - Atlanta, GA

Performed initial intakes of 50+ clients to assess each client’s occupational and educational levels, which led to the formulation of individual service plans to assist clients with their transitioning to gainful employment.

Counseled young adults one-on-one on how to apply for jobs through listening, identifying problems, and discussing solutions on a daily basis.

Ensured employment readiness which included resume writing, professional dress, job search techniques, etc. to contribute to Goodwill's goal of placing 24,000 individuals in jobs.

Conducted quarterly follow-ups for one year to show clients' success after program completion and submitted progress report to Career Center Director to adhere to company's goals, standards, and accreditation.

Kimberly Webb

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