Social Media Manager

Allie Nguyen

*** ********** ***. ***. ** • Brooklyn, NY 11205 • 828-***-**** • *************@*****.*** Objective

Efficiency-driven individual seeking to combine my background in sales and management with Salesforce administration to optimize business processes. Extensive experience in customer-facing roles and can understand the needs of both the business and customers. Skills and Certifications

Salesforce Certified Administrator (May 2020 – Present) MailChimp - Experience managing audiences and sending campaigns

Zendesk – Communicate with customers through support tickets Professional Experience

Finch Consulting Remote

Salesforce Administrator (June 2020 - Present)

Co-create Salesforce orgs for startup companies including MayStreet and Greener

Collaborate with internal and external stakeholders to assess user satisfaction and areas for improvement

Make custom reports to support the needs of the business

Create custom fields and objects to maximize functionality

Automate business processes using Salesforce tools including Process Builder and Workflow Rules

Manage user security through object and field-level access

Assisted in data upload from the client’s legacy CRM into Salesforce

Designed Global Actions to auto-fill fields for user simplicity

Integrated Salesforce with third-party apps for added functionality Brooklyn Boulders Brooklyn, NY

Youth Programs Manager (May 2019 – July 2020)

Managed a team of over 30 staff members

Coordinated with colleagues across national facilities to ensure product consistency

Acted as a liaison for customers interested in Youth Programs via emails and phone calls

Interviewed candidates for open positions

Created monthly staff schedules for the Youth Belay Team Triangle Rock Club Raleigh, NC

Programs Manager (January 2018 – May 2019)

Increased Programs Department year-over-year revenue in 2018 by 26% in Q1, 14% in Q2, 21% in Q3, 20% in Q4; increased 2019 Q1 revenue 27% year-over-year

Utilized Rock Gym Pro to analyze profitability and other key performance indicators

Created and presented monthly reports on Programs, highlighting revenue and profitability

Leveraged social media and Mailchimp to market company offerings to current and potential clients

Hired, managed, and scheduled a team of over 25 Youth Programs Staff

Led meetings for current and onboarding staff

TRC Programs received the Carolina Parents Readers’ Favorites award two years in a row during my tenure as Programs Manager Camp Coordinator (August 2017 – January 2018)

Designed and executed engaging curriculum for all camp programs

Managed camp counselors day-to-day to ensure the camp schedule was followed

Communicated with parents throughout registration and during camp days

Marketed Triangle Rock Club Camps to past and potential campers via Mailchimp Youth Programs Staff (May 2017 – August 2017)

Co-led youth programs, including camps and afterschool classes

Supervised participants through climbing and other activities Treemendous Quality Growers Apopka, FL

Farm Management Intern (January 2017 – May 2017)

Managed two teams of employees

Interfaced with customers to sell company products

Maintained high quality inventory by monitoring pests and irrigation of crops

Implemented a pesticide safety program to ensure the safe application of chemicals 3M St. Paul, MN

Product Responsibility Intern (June 2016 – October 2016)

Supported the Construction and Home Improvement Division by monitoring product regulatory compliance

Communicated with external suppliers to identify sources of nanomaterials in 3M products Education

University of North Carolina Chapel Hill, NC

BSPH, Environmental Health Sciences (August 2012 – May 2016), Graduated with Highest Honors

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