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Medical Customer Care

Location:
Vasant Nagar, Karnataka, India
Salary:
10 lakhs
Posted:
August 19, 2020

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Resume:

Vijay Kumar Prakash No. * Sai Brindhavanam

Cross 2-A, Lakhsmaiah Garden

Cross 4, Subbanapalya, Banaswadi Main Road

Bangalore - 560033, India.

Contact, Voice : 944-***-****

Mail : adffz6@r.postjobfree.com

Personal Strengths

In my Twenty five years of career path, I have been developed my skills and strength year on years. My qualities are Technical Knowledge, Continuous learning, Interpersonal Skills, Leadership qualities, Health Care, Clinics and Hospital Operations, Digital innovations in Business lead development, Medical Tourism, Product Promotional Planning, Concept Promotions, Client Personal Care, Dedication and Team Building and Team management. Professional Experience

Job Description

New Projects – Setting up Branch, Pre-Launch Promotions

Supervise daily administrative operations

Monitor expenses and suggest cost-effective alternatives

Create quarterly and annual budgets

Develop and implement effective policies for all operational procedures

Prepare work schedules

Monitor administrative staff’s performance

Train new employees

Ensure prompt ordering and stocking of medical and office supplies

Answer queries from doctors, nurses and healthcare staff

Resolve potential issues with patients

Stay up-to-date with healthcare regulations

Digital promotions and lead generations

Marketing Planning and executions

Revenue Managements across departments

Coordination between Consultants and Management

Position Applying For : Business Head

Employing with

Dr Mohan’s Diabetes Specialties Centers

Designation

(01.09.2018 – Till Date)

Cluster Business Head -Karnataka

Quality management across Departments

Inventory, Stocks Management

Target planning, Allotments and Plan Executions

Pharmacy Stocks In and Dispensing Accountability

Department Inspections and Corrective Measures Roles

Consultants Empanelment

Branding, Promotions, Community Camps Productivity

Customer Care, Feedback Analysis, Implementing

Cost Management, P & F Analysis

EBITDA discussions and Budget calculations

New Projects, Legal & Compliances supports

Quality, NABL, NABH, JCI accreditation internal Audits participations Employed with

Cloud nine Hospitals, Old Airport Road, Bangalore

(May 2015 – Aug 2018)

Designation

Business Head

Job Description

Empanelment of Medical Consultants for OPD Clinics and Hospital Units.

For In-house consultants requirements, visiting consultants for admitting rights and consultants for referring Cases towards Fertility, Delivery, Gynecology, NICU, Pediatric and Well women procedures

Team Building and Business Planning and Execution

Building Doctor Relations with the Corporate in the department of Obstetrics, Gynecology, Fertility and Pediatrics.

Budget Planning for Business Marketing and Expansions.

Doctor’s referrals coordination and incremental Business planning.

Planning and execution of Business plans with the Business Development Team and Unit promotional plans with the Marketing Team.

Conducting Medical awareness camps for Public as part of creating awareness about Unit specialties, Consultants, offers, distinct advantages from Compotators.

Team Head – Marketing, Corporate promotions, Customer relations and Doctor Relations.

Quality Coordination for JCI, NABL, NABH certifications Employed with

Regenerative Medical Services - Baby Cell / Regrow

(July 2012 – April 2015)

Cryobanks International India Private Ltd, India

(July 2008 – April 2012)

Designation

Regional Marketing Head (Cord Blood Banking / Cell Therapy) Job Description

Professional Relationship with Entire Bangalore Obstetricians and Gynecologists

Conducting and Participating CMEs and Seminars with OBGs and Pediatricians

Target Planning and Achieving along with the Team

Corporate Business Collaborations with Hospitals and Institutions

Franchisee Appointments and Team Managements

Conducting Speeches on Regenerative Medicine, Obstetrics complications, Neonatal care, Antenatal Classes and nutrient Facts Activities

Execute Business Development Strategies with Marketing Team

Organizing Pregnancy Ergonomics and Antenatal Activity Classes associate with hospitals and Mother and Baby Outlets.

Organizing Medical Advancement Seminars for Doctors through inviting doctors to Lab and Hospital visits

Building Doctors relationships through regular Interactions, Subscribing Medical Updates and related Scientific materials

Territory Management Bangalore(Karnataka)

Sales and Skill Training to Team members

Employed with

Saudi Medicare, Associated with American Association of Blood Banks (AABB), Khafji Joint Operations Hospital, Al Khafji, Kingdom of Saudi Arabia.

(May 2005 – May 2008)

Designation

Laboratory Operational Manager, and

Supervisor, Transfusion Medicine (Blood Bank)

Job Description

Supervising the entire Clinical Laboratory operations

Blood Bank Management, Phlebotomy supervisor

Total laboratory solution within the CIS program

Blood bank donor selection, screening, Components preparation,

Total Quality Control Management(TQM),Internal & External (RCPA)

Handling advanced Blood bank gel Technology, Antibody and antigen identifications, Disease identification through PCR, Blood disorders identification through HPLC methods, resolving Blood Cross match incompatibility situation.

Stock Maintenance & Management

To act as liaison between the customer and the organization

Conducting training programs for the company’s new recruits for instruments

Operations and handling

Responsibility of reports generating from entire departments

Application and Trouble shooting specialist for the Automated Medical Laboratory Analyzing Systems.

Employed with

Transasia Bio -Medicals Ltd, Mumbai, India.

Designation

Regional Product Specialist / Senior Technical Manager

(Karnataka and Andhra Pradesh) (May 1998 – April 2005) Job Description

Product Promotion, Product Support

Sales Coordination and Target Achievement

Demonstration of Instrument operations & Specifications

Installation of Automated Diagnostic Analyzers and Training

After Sales Service, Maintenance & Applications Support

Product Presentations, Trouble Shooting, Stock Management

Total Quality Management (TQM) for Hospitals

Academic Qualifications

Finance Modeling & Valuation Analyst (FMVA)

Corporate Finance Institute 2017

Hospital Administration

Indian Institute of Management, Kozhikode 2009

Master of Business Administration 2000 - 2003

Hospital Management, Organizational Behavior

Labour Welfare and Industrial Relations

Training and Development

Principles of Management, Quality Audit Annamalai University Marketing Management, Human resource Management

Finance Management Annamalai Nagar, India

Projects Completed Institution

Technical Presentation (24.07.2007) Khafji Joint Operations Hospital, Al Khafji Health Care Quality Promises Kingdom of Saudi Arabia. Technical Presentation (24.07.2004) Khafji Joint Operations Hospital, Al Khafji Classification & Identification of Kingdom of Saudi Arabia. Gram Negative Bacilli and PCR

Project File Submission (Feb 2007) Regional Blood Bank, Ministry Of Antibody Identification, Component Health, Dammam, K.S.A. Quality Control, Cross match difficulties

Technical Training for Operating Automated Transasia Bio Medicals Ltd Laboratory Analyzing Systems. (2003) Mumbai, India Symposium King Fahad Hospital and University

The Future of Medical Laboratory Technology Department of Applied Medicine Expectations and Challenges (April 2005) Al-Khobar, Kingdom of Saudi Arabia Service plus Healthcare Program Khafji Joint Operations Hospital Building Patient Loyalty (February 2005) Al-Khafji, Saudi Arabia Computer Software Skills

Programming with UNIX, C, and C++, Applications with MS Windows, MS Excel, MS Office, Power point.

Hospital Information Management System (HIMS)

Clinical Information System (CIS) Software

Total Hospital Software within the CIS program designing and Application Support Human Ergonomics Trainer Certificate

Ergonomics Trainer for Employees, Medical Staffs, Patients, Pregnant women K.J.O Hospital, Al-Khafji, Saudi Arabia

Advanced Basic Life Support Provider Certificate

Basic Life Support Provider Certificate Khafji Joint Operations Hospital Affiliated by Saudi & American Heart Al-Khafji, K.S.A Association (August 2004)

International English Language Testing System IDP Australia

(IELTS) Obtained band score of 6.5 for Examination center, Bangalore Listening, writing, Speaking and Reading Modules. India Languages Known

To Read, Write, Listen & Speak English, Tamil.

To Speak & Listen Kannada, Malayalam, Hindi, Arabic References

Dr. P.Illankovan Pillai, USA - (Voice) (0091) 890-***-**** Dr.Neelofer Shahnavaz, KSA- (Voice) (0091) 944-***-**** Dr. Mohammed Yunus, Canada - (Voice) (009**-********* Dr. Prof. Vasudeva, Professor of Pathology, Dr Ambedkar Medical College Hospital, Bangalore, India – (Voice) (0091) 080-********

Dr. Manjula Deepak, Dr. Kavitha Reddy, Dr. Anita Balakrishna (Cloudnine, Bangalore) Mr. Suresh (Cryobanks), Mr. Gunjan (Apollo Group Hospitals)



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