Customer Service

Baran Bedir

** ***** *******, *******, *** *UJ

Tel- 078*-***-**** E-Mail- **********@*******.***

Date of Birth: 29/07/1998

Profile

I am a hardworking and enthusiastic individual who is very well organized. Excellent team player and self-motivated with good interpersonal and communication skills. I have successfully passed BTEC Travel and Tourism with triple distinction* and am seeking employment within customer service where I know my skills will be fully utilized.

Key Skills

Excellent Customer Service & Communication skills (both verbal & written)

Strong team player with an excellent work ethic

Passionate, articulate, friendly & approachable

Self-motivated, decisive & responsible

Loyal and trustworthy

Native English and Turkish speaker, conversational French

Employment History

Conrad London St. James, Westminster London

August 2019- Present -Part Time Employment

Role: Reservations Agent

Duties:

Managing and handling all Reservations calls and making sure all new requests/enquires are converted into new bookings whilst deliver an excellent customer service.

Arrivals check – Making sure all future reservations are in order and all required information is complete and updated.

Processing payments & charging credit cards and making sure all procedures are met.

Managing Restaurant Reservations (Breakfast, Lunch, Dinner & Afternoon Tea Bookings) received via the phone and e-mail whilst making sure all has been inputted, updated and confirmations sent to the guest.

Attending the monthly Commercial department meetings

Updating and managing the Revenue Board in order to make sure Business on The Books and Forecast Figures is correct for the Reservations Team to know and understanding where we stand and what we need to achieve to make forecast/budget.

Working closely with the Revenue Manager & Reservations Manager to have a better understanding of STR, Forecast, Rate Loading and Selling Strategies.

Working closely with the Sales Managers to have a better understand of key accounts to maintain a strong working relationship with clients in order in maximise and grow revenue opportunities.

Competitor knowledge/awareness.

Making sure the Hotels vision and values are maintained and followed.

Training, Professional Qualifications & Systems

-OnQ PMS (Property Management System)

-OpenTable (On-line Restaurant Reservation System)

-Book a table (On-line Restaurant Reservation System)

Bloc Hotels, Gatwick Airport South Terminal

September 2018 – May 2019 Part-time employment

October 2017 – August 2018 Full-time employment

Role: Reservations & Front Desk Agent

Duties:

Managing switchboard – Being the first point of contact and welcoming all guests and directing them to the relevant department.

Managing all OTA Bookings (Booking.com, Expedia, etc) and processing the bookings whilst making sure all has been inputted and updated correctly.

Processing payments & charging credit cards and making sure all procedures are met.

Managing and handling all Reservations calls and making sure all new requests/enquires are converted into new bookings whilst deliver an excellent customer service.

Arrivals check – Making sure all future reservations are in order and all required information is complete and updated.

Being on call and assisting my colleagues when they are short staffed.

Making sure the Hotels vision and values are maintained and followed.

Competitor knowledge/awareness.

Resolving customer enquiries and requirements.

Maintaining and monitoring Health & Safety within the department and the hotel.

Training, Professional Qualifications & Systems

-Hetras PMS (Property Management System)

-Salto

Pizza Express, Bromley

March 2017 – September 2017 Part-time employment

Role: Waiter

Duties:

Dealing with customers and enquiries both face to face and via the telephone

Handling customer orders

Handling payments

YBR Bakery, Thornton Heath (Family Bakery)

August 2016 – February 2017 Voluntary Work

Role: Customer Assistant

Duties:

Assisting customers

Handling payments

Being vigilant on the shop floor and helping to keep the work areas clean and tidy.

Achievements

Equality and diversity award

Ministry of Defence certificate where I contributed in an employability skills workshop

Qualifications

2015-2017 Croydon College

BTEC Level 3 Extended Diploma in Travel and Tourism (Grade Achieved- Triple Distinction*)

NVQ Level 2 Certificate in Cabin Crew & British Airways Certificate in Safety Equipment & Procedure

2014-2015 Croydon College

BTEC Level 2 Diploma in Travel and Tourism (Grade Achieved- Distinction*)

2009-2014 Langley Park School for Boys Secondary School

6 GCSE passes

Interests

I enjoy reading and socializing with my friends and family. I love travelling and visiting different places. I am very passionate about meeting new people and very respectful of other cultures which I enjoy learning about.

References

Excellent references available on request

Contact this candidate