Engineer Customer Service

KAMALANATHAN S

Profile

Graduated in Economics, with a good knowledge in Credit Cards and Payments Domain. Possess experience in Software Testing Life Cycle and Credit card Operations.

Good experience in preparation of Test Scope, Test Conditions, Test Cases. Also involved in Test Execution, Defect Logging and Defect Management.

Projects involved in SQS India BFSI Limited.

1.New day, United Kingdom - Offshore – Chennai

2.sIT Solutions – Offshore – Chennai

3.National Payments Corporation of India – Offshore – Chennai

Areas of Expertise

Test Automation using Tosca

Cards and Payments domain

ISO Message Format

Defect analysis and reporting

Test tool – Mercury Quality Center, JIRA

Types of Testing – SIT, UAT & Certification Testing

Test Planning and Execution

Experience Summary

SQS India BFSI Limited (QA Coordinator) Apr 2016 till date

Antosys (Test Enginer- for SQS India BFSI Ltd) Apr 2015 till Mar 2016

ADFC (P) Ltd (Officer- HDFC Credit Card-Operations) Nov 2010 to Apr 2014

Sri Academy of Education (Executive) Aug 2008 to Oct 2010

First Source Solution Private Ltd(Customer Service Associate) May 2007 to Jun 2008

Projects Handled in SQS India BFSI Limited (Latest first)

Project I

Role : Test Engineer

Client : New day, United Kingdom

Duration : Mar 2019 to till date

Environment : First Vision, First Apply & First Online

Tools used : Manual Testing & Quality Centre 11.52

Project Type : UAT Testing (User Acceptance Testing)

Project Description:

New Day is one of the UK's largest issuers of credit cards and they purchased a portfolio of MasterCard Credit Cards, Store Cards and Sales Finance accounts from Santander Bank. The programme involves migration of the overall Portfolio from Santander’s PCAS / Cardpac Applications to First Vision at First Data. Credit Card applications are boarded through various channels and accounts are boarded in First Vision.

Responsibilities:

Analysing business requirements and functional specification documents

Preparation of test scope, test cases, test conditions and test scripts for CR’s

Execution of test scripts

Preparation of Pass logs and uploading the same in QC

Involved in updating the requirement traceability matrix

Handled First Vision release regression project

Tracking the defects and following up the case till defect closure

Involved in updating the daily status reporting to client

Maintaining Regression testing

Knowledge transfer within the project team

File preparation:

FICS transaction Posting

File Validation:

Validated the below list of files based on the requirement on respective projects

FICO file

Document direct Reports

Project II

Name of the project : PAYSIC – TcoE

Client : sIT Solutions

Tools Used : TOSCA, JIIRA

Role : Test Engineer

Environment : PAYSIC

Project Type : Regression Testing

Duration : Jul 2016 – Feb 2019

Project Description:

sIT solutions Austria is the IT solution provider of Erste Group and Sparkassen in Austria. Erste Bank serve to the bulk of the European customers – Member Banks, Group Banks, Domestic Banks and Foreign Banks involving individual consumers, entrepreneurs, companies, local public institutions and institutional customers.

The objective is to calculate and streamline the charges for transfers between Member Banks, Group Banks, Domestic Banks and Foreign Banks by classifying them as individual products (e.g. SEPA, PSD) in PAYSIC and later migrating into new system called IBACS. (Interbank Charging System).

Roles & Responsibilities:

Understanding the Payment concepts and SWIFT

Plan and Schedule Reverse presentations on teams understanding of the PAYSIC functionality.

Creating Automation Regression Pack by creating Test cases, Modules and Execution List.

Preparation of test wares and enrich the quality of test wares

Progress tracking,Team coordination, escalation & reporting

Raising defects, Co-ordinating with clients and monitoring defects on daily basis for closure.

Active participation on Defect and weekly call with client to discuss On-going project status.

Dashboard preparation for weekly Status Execution reports and updating the same in Tosca-Test Management Tool

Manage all Testing activities within the project.

Script Capturing and Automation of functional test cases.

Antosys (worked as a Consultant in SQS India BFSI Ltd Chennai, India) Designation : Test Engineer

Period : 01-04-2015 to 30-06-2016

Project III

Name of the project : National Payments Corporation of India(NPCI)

Role : Test Engineer

Environment : ITM-National Financial Switch

Project Type : Certification Testing

Duration : Apr-15 – Jun-16

Project Description:

National Payments Corporation of India (NPCI) was set up to build a state-of-the-art central payment system infrastructure which would be used by all the banks/financial institutions/intermediaries in India in a cost effective manner and would help the banks provide superior payment services to their customers. Vision and formation of NPCI was backed by Reserve Bank of India (RBI) and Indian Banking Association (IBA). NPCI had defined business lines to process in-country interbank transactions for ATM, POS, 24x7 Remittance, ACH and CTS.

Roles/Responsibilities:

Preparation of Test Plan & Checklist

Perform day zero check to ensure good to commence certification testing

Perform and support the bank to perform the transactions as per the certification test cases

Validation of data elements in online messages and reporting if any discrepancies observed

Raise & Track issues with NPCI / Banks

Preparation of UAT script document

Timely escalation of issues to avoid delay

Validation of logs for E-commerce transactions.

Testing of Issuer web pages

Atlas Documentary Facilitator Company (p) Ltd (a Subsidiary concern of HDFC Bank Ltd - as Officer-(Senior Executive) from- Nov 2010 to April 2014.

Job Profile:

Handling Customers query through Email and Letters

Sort of the queries and complaints received from customer based on its category and severity.

Investigate the issues and arrive at the resolution, respond to the customer through an interface called DMS “Data Management System” for snail mail and Talisma for Email queries.

Extensive use of Applications for resolving customer query and complaints. Having exposure to FINWARE, APS, URL.

Handling Card re- issue and Card replacement of the customers in real time.

Card upgradation and down gradation of live customers.

Was involved in User Acceptance Testing of Customer Relationship Management, a front end interface for Credit Card Processing System

Understood the scenarios prepared by the test team and executed the scenarios as planned

Raised some critical defects in customer service functions during UAT

Handling Card zeroisation for the closed accounts

Updating of Dispatch details, returned cards Details and Destroyed Cards Details.

Investigating the payment made on wrong credit card account.

Making changes of customers address(change of address), Name, DOB (date of birth), customer id etc

Processing of Auto debit payments from the Customer’s Savings Account & Current Account and posting corresponding returns in the card account.

Routine Quality Control checks to achieve zero errors.

Certification

International Software Testing Qualifications Board (ISTQB) Foundation Certification

International Automation certificate from Tricentis as Automation Specialist Level1

International Automation certificate from Tricentis as Automation Specialist Level2

International Software Testing Qualifications Board (ISTQB) Agile Tester Foundation Extension Certification

Education

Bachelor of Administration (Economics), St. Joseph College, Tiruchirappalli

Technical skills

Operating System : Windows 2000, XP, 7

Test Management Tool : TOSCA 9.1, 10.0

Defect Management Tool : JIIRA, HP ALM (QC)

Personal Particulars

Date of Birth : 02-06-1986

Marital Status : Married

Passport Details : M2762067

Email ID : ***.*******@*****.***

Contact Number : 999-***-****

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