Service Manager

Shuja Ahmad Kamili

Contact: 700-***-****

***************@*****.***

Objectives: To secure a challenging career in an organization that offers opportunities for personal growth and professional development in a dynamic working environment.

Self: Articulate communicator who combines passion for work and commitment to contributing to an organization

Employment History

EXL Service Noida (UP)

Executive - British Gas Operations

6th Feb 2020 till 16th June 2020.laid off by company due to current pandemic.

Inbound voice process for British Gas clients (Engineers).UK.

Providing the engineers with job details of UK based customers who have booked their appointments.

Assigning the job to engineers while keeping in view the priority / vulnerability of the job.

Also assisting British gas engineers in other job related matters.

WTC (Tata Hitachi) – J&K (India)

Customer service officer (March 2015 to December 2019)

Answer and direct calls with goals including selling, managing customer accounts and responding to service queries

Handle customer inquiries, complaints, locate resource for problem solving and doing best option solutions

Manage high end accounts to provide comprehensive service to customers and assist higher management

Emirates National Bank of Dubai – Dubai (U.A.E)

Accounts Manager (July 2006 to June 2011)

Portfolio and relationship management of SME business customers

To book fresh liability high networth customers

To identify opportunities for cross selling

To perform relationship marketing with existing customers

To closely interact with all distribution channels in order to insure impeccable service

Additional Skills

Experience with Microsoft Office – Word, Excel, Power Point

Education

Bachelor’s of Science from University of Kashmir.

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