Life Insurance Customer Service

HEMLATA KIRAN LOKHANDE

Mobile: +91-952*******

E-Mail: ****************@**********.*** - ********.*********@*****.***

ASPIRING SENIOR LEVEL ROLES IN:

Business Development / Operations / Audit & Compliance

Preferably in Insurance / Banking / Financial Services

ASPIRING JAVA FRESHER LEVEL ROLES IN:

Core Java,Advanced Java, Struts Framework,Spring MVC, Exception Handling etc

B.Sc(Computer Science)-Ist class),Advanced Diploma in Computer Software and System Analysis(82%)(C++)

M.Sc(Statistics-University Merit 2nd),MBA(Operation Research)

Result driven professional with 17 years of career track in Life Insurance Operations, Underwriting, Renewals Management, Legal, Sales Administration Office Administration, Performance Management, Business Development, Client Relationship and Team Management.

Core Java, Advanced Java, Struts Frame work,Exceptions Handling,Advance Python and core Python etc{Fresher}

Was associated with LIC Housing Finance Ltd. Nagpur.

Adept in managing & leading teams for running successful process operations & experience in developing procedures and service standards for business excellence.

Proficient in managing all aspects of insurance operations, policies and procedures.

Exceptional communicator with strong negotiation, problem resolution and client need assessment aptitude.

Strategic Planning

Formulating & implementing guidelines, processes, workflow, application forms, etc.

Monitoring the process to ensure operational efficiency in the best interests of the company.

Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes and guiding the administrative operations for the cluster.

Client Relationship Management

Attending to investors’ / clients’ concerns & complaints and undertaking steps for effectively resolving them.

Identifying the prospective clientWasts, generating business from existing clients and thereby achieving the business targets.

Building and maintaining healthy business relations with clients, ensuring maximum customer satisfaction by achieving delivery & quality norms.

People Management

Managing various product portfolios and providing leadership to a team 25 executives/officers, monitoring, motivating and mentoring them towards the achievement of the mandated targets .

Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.

Since November’95 to January-13 : LIC Housing Finance Ltd. Nagpur as Asst. Manager

Accountabilities:

Managing the new business of the entire cluster and ensuring the effective implementation of Underwriting guidelines across the cluster.

Managing the client service administration across the cluster and adhering to the prescribed TAT while ensuring high quality customer experience.

Managing the Sales administration of the entire cluster which includes IC licencing, IC allotments and fallouts

Functioning of the divisional accounts by adhering to the guidelines.

Looking into recruitment of Customer Service Executives/Representatives.

Managing the legal cases of the entire division and liaised with company’s empanelled Advocate in representing the cases in the legal forums.

Proficient in implementing effective Administrative Policies & coordinate direct administrative support for the office. Conceptualize and design innovative strategies and ensure the smooth execution of overall tasks.

Now expert in JAVA coding, Exception Handling etc .but fresher in this field.

Deftly handlings inter/intra departmental co-ordination to ensure smooth operations at all times and maintaining proper decorum & discipline by implementing policies & procedures; ensuring highest standards in claims settlement and other operational matters.

Instrumental in identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

Efficiently maintaining and developing a flawless communication with the employees; ensure timely resolution of employee grievances and harmonious working environment at all levels. Analyze the tasks and accountable for optimal utilization of the resources and manpower in a cost effective way.

Judiciously managing all the administrative & official activities while maintaining the healthy work environment & discipline.

Adept at establishing and using service level and response time objectives while planning and managing the service-level quality using the real-time management skills.

Handling the adherence to statutory compliances & liaising with government authorities and statutory bodies.

WORK EXPERIENCE

LIC HOUSING FINANCE LTD,NAGPUR [ 17 YEARS]

At present, working in LIC Housing Finance Ltd, since Nov-1995 to Jan-13.. Worked at various departments like Sanction Dept, Disbursement Dept, Accounts Dept Customer Service,handling back office operations managing receivables (i.e. PDCs and ECS),Recovery Dept.

1990 B.Sc from Amravati University in computer science Secured First Class

1992 M.Sc from Amravati University in Statistics Secured First Class.

2002 MBA (Operation Research) from IGNOU, New Delhi with ‘B’ Grade

Professional Certification:

Advanced Diploma in Computer Software, System Analysis & Applications – 1994, 82%

Mumbai Technical Board, Mumbai

Date of Birth: 29th Nov 1971.

Languages Known: English, Hindi, Marathi.

PROFILE SUMMARY

CORE COMPETENCIES

CAREER CONTOUR

SCHOLASTICS

PERSONAL DOSSIER

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