Restaurant General Manager

Location:

Frederick, MD

Salary:

75,000

Posted:

August 19, 2020

Contact this candidate

Resume:

John A. Franklin

*** ***** ****** *********, ******** 20712

Cellular 301-***-****

**********@*****.***

Work Experience:

**/****- ******* *******

**/**** ******** *****, *********, Maryland

Accomplishments:

Increased Sales $3,000 over budget within first month through Delivery, Catering & Local Store Marketing Initiatives

Reduced BOH Labor by 1% and FOH by 2% within first month in position

Reduced Beverage Cost by 2%

Recruited to re-invigorate sales and operations of 2.1 million dollar a year unit. Revived in-store training and salesmanship systems to drive sales increases of 10-15% each week. Streamlined BOH line execution through cross- training and effective scheduling of Line and Prep Team Members. Deep dive into comps and void trends showed execution and training opportunities while exposing fraud. Store was shut down permanently on March 22, 2020 due to Covid19 as part of system-wide location shut-downs. 10/2017- General Manager

12/2019 TGI Friday’s, Alexandria King Street

Accomplishments:

Increased Sales 5% YOY, driving ToGo revenue from 11% to 34% of total sales

Drove overall sales from 3.5 million in 2017 to 3.7 million in 2019

Consistently reduced BOH labor by 1.5% against budget

Consistently increased PACE dollars 10-15% against budget Re-hired to lead turnaround of 3.7 million dollar a year outlier operation to Non-Negotiable Brand Standards of Operations. Overhauled Management team and all FOH to streamline operations, labor, profitability and metric management, driving an additional 3% to PACE line. Recruited 8,000 new Guests to customer loyalty program through focused FOH Team incentives. Developed several hourly Team Members into Associate Manager roles. Utilized Hot Schedules and NCR BackOffice System to increase staff communication and measure & streamline metric management. Created Brand Standards for high-volume ToGo execution and delivery labor deployment. Led Management Team to 11 straight monthly bonuses. Audited weekly sales projections and hourly labor deployment for our region of 8 locations, providing analysis and corrective data based on company projections and individual store trends. 10/2016 General Manager

9/2017 Tommy Joe’s Restaurant, Gaithersburg, Maryland Accomplishments:

Oversaw all aspects of transitioning an existing restaurant to new Sports Bar concept

Developed & Coordinated new menu, specials and private catered events with Executive Chef

Reduced Beverage Cost 4% and consistently increased profits 10% vs Budget Recruited to oversee renovation of existing restaurant (Boulevard Tavern), transitioning from fine dining to sports bar/casual theme restaurant. Implemented new food and beverage menu from item inception, layout and design to printing, and Micros programming. Focused on recruiting, training and retention of all levels of FOH staffing. Systematized administrative duties, developed and cross trained managers to perform all admin functions. 9/2013- General Manager

9/2016 TGI Friday’s, Hagerstown, Maryland

Accomplishments:

Grew Sales from 2.2 million to 2.5 million

Reduced BOH Labor by 1.5% and FOH Labor by 2%

Reduced Beverage Cost 3%, Food Cost by 2% while increasing profits 10% vs Budget

Increased Guest Feedback Metrics from 70% to 88% Hired to lead turnaround of 2.2 million dollar a year location with extensive operational and personnel opportunities. Systematically led Team to numerous metric improvements, specifically: training, COGS, labor, and direct controllables. Led Management Team to multiple quarterly bonuses through targeted daily and weekly P&L line-item management. Earned Silver Stars for Guest Feedback improvement metrics and PAC line improvements. Increased YOY sales through strict adherence to corporate initiatives, targeted in-store incentive contests and consistent follow-up at store level.

9/2006- General Manager

9/2013 Tommy Joe’s Restaurant, Bethesda, Maryland

Accomplishments:

Grew Sales 6% YOY during tenure

Increased Employee Retention through effective hiring and developing culture of fun

Reduced Beverage Cost 2%, Food Cost by 2%

Grew a 2 million dollar a year operation to 2.6 million/yr. Duties included all aspects of staffing, ordering, marketing and daily shift operations. Coordinated in-store marketing and promotional efforts with local vendors working within MCDLC guidelines. Booked all bands and DJ events for the business. Initiated, planned and executed all in-house and outside catering events for events up to 500 people. Professional References:

Ricky Shickle

Former Director of Operations

TGI Friday’s North DC

Cell: 540-***-****

Alan Pohoryles

Owner/President

Tommy Joe’s Restaurant

Cell: 202-***-****

Ric Demarr

Owner

Lyric DJ Services

Cell: 703-***-****