Social Media Employee Relations

CZARINAH PAULA M. VIRAY

Contact Details: +63-917-***-**** (+63) 8695 3452 adffv0@r.postjobfree.com Address: Montevista Heights Subdivision, Taytay Rizal SUMMARY

● Human Resources Manager with almost 13 years of experience in Human Resources, most of which is in Strategic and Operational Talent Acquisition.

● Creative thinker that is highly effective at incorporating leadership skills in order to achieve optimum business objectives.

● Directs projects that improve efficiency while meeting deadlines and budget requirements.

● Excellent interpersonal, oral and written communication skills.

● Strong leadership skills with demonstrated success in growth and development of team members.

● Ability to deliver excellence independently or collaboratively.

● Comfortable with varied and high-volume workload and able to prioritize both routine and emergent responsibilities.

AREAS OF EXPERTISE

● Recruiting

● Screening

● Onboarding

● HR Analytics

● Vendor Management

● Internal Corporate Communication

● Process Improvement

● Project Management

● Performance Management

● Training and Development

● Policy Review and Development

● Employer Branding

● Corporate Social Responsibility

● Social Media Management

● Employee Relations

● Personnel Records Maintenance

● HR Business Partnership

ACCOMPLISHMENTS

● Successfully placed a performance management process and system for an Australian-based company including annual performance reviews, performance reviews and performance development plan.

● Increased Company recruitment fill-rate from 70% to 95% on the first year as TA Manager.

● 100% fill-rate for Domestic Sales Vacancies for the year 2016 which was the first for the Company and the Department.

● Reduced recruitment turn-around time from 90 days to 65 days on the first year as TA Manager.

● Reduced recruitment budget by decreasing hires from headhunters from 22 heads to 2 from 2015 to 2016.

● Spearheaded the transfer of the Manpower Request form from manual to automated by the use of the KISSFLOW System.

● Created a shared recruitment dashboard for all subsidiaries for easier and real-time monitoring.

● 170% increased hires from Social Media from 2015 to 2016, causing Social Media to replace Headhunter as one of the Top 3 Sources of all 2016 Hires.

● Created the Company’s first intranet portal with the assistance of a project-based Junior Developer, reporting directly to the HR Manager.

● Decreased the Corporate Communication budget by withdrawing the budget for newsletter hard copies and third-party editors by drafting the newsletter internally. Soft copies are then released through the intranet portal.

● Use of social media to increase Employer Branding. PROFESSIONAL EXPERIENCE

Recruitment Consultant (Philippines)

Interpers GmBH VS-Schwennunger, Germany

Oct 2019 – present

Develops and implements recruitment strategies and initiatives to attract registered nurses based in Germany

Conducts interview of potential candidates

HR Lead (Manager)

Brightgreen Pty. Ltd Cremorne, VIC, Australia

Sept 2018 – present

Develops and implements HR strategies and initiatives aligned with the overall business strategy

Bridges management and employee relations by addressing demands, concerns or other issues

Handles the recruitment and selection of office-based employees (Melbourne), and oversight of recruitment for Virtual Assistants (VA) from the Philippines, India and Indonesia.

Conducts new hire orientation and onboarding.

Oversee and manage a performance appraisal system that drives high performance. Process payroll for all VAs and office-based employees. Develops training curriculums relative to the requirements of the position and improvement of performance and productivity

Review HR processes and implement improvements on the policies ensuring compliance to the labor regulations.

Provides guidance and direction to the 2 (two) HR staff, providing coaching and mentoring as often.

Partner and Co-Founder

Transcend Resource Solutions Co. (Virtual Recruitment Company) Oct 2019 – March 2020

Manages and oversees the daily operations of the recruitment team. Responsible for setting goals and objectives for the organization. Manages interface and drives partnerships with clients. Identifies improvement gaps and implements corrective measures. Reviews and oversees all financial activities, performance, and documentation. Oversees hiring activities and approving contracts. Talent Acquisition Manager, Global Recruitment Team IBM Business Services Eastwood, Quezon City

Mar 2018 – July 2018

Manages a team of Staffing Consultants, Recruiters and Program Coordinators responsible in delivering the recruitment needs of a multinational logistics company situated in the Philippines, New Zealand and Australia. Responsible for ensuring hiring manager satisfaction on quantity and quality of candidates endorsed.

Ensures SLA’s are achieved and met

Ensures Global Recruitment Team’s (GRT) adherence to process and integrity to data provided to the client.

Provides direction and guidance to each team member, and is responsible in workload allocation and training, induction, management and mentorship. Identifies sourcing strategies and activities to address needed targets. HR Manager - Talent Acquisition, Corporate Communication & Social Media Management HR Business Partner - CPFI Supply Chain Logistics Division Century Pacific Food, Inc. Ortigas, Pasig City

Jan 2016 – Mar 2018

Manages the overall recruitment operations and activities of the Company, and oversees that of its subsidiaries and affiliates.

Plans and implements TA strategies and continuous improvement on recruitment processes, tools and programs.

Conducts final interviews of all candidates prior to Job Offer. Ensures that plans, programs and services strongly aligns with business direction and priorities that results in hiring “best fit” talent. Trains and coaches TA Supervisor and Associates as needed on data & metrics, processes, assessments, and selection techniques.

Develops creative and innovative approaches in building a candidate pipeline, improving the efficiency of the recruitment process, systems and reporting. Developed the intranet portal of the company, from the contents, layout until the interface, in partnership with a project-based junior developer. Manages the internal corporate communication of the company (newsletter, intranet portal, bulletin board)

Manages the content and layout of the Company’s internal newsletter, and works with the business units to determine important events and information. Manages the content of the Company’s social media accounts (Facebook, Twitter, LinkedIn, GooglePlus), to increase employer branding. Delivers social media monitoring and effectiveness reports. Handles the consolidation and reporting of the overall HR metrics of the company

(its affiliates & subsidiaries), presented every month in the business review, and yearly EXCOM presentation.

Acts as the HR Account Manager/ Business Partner of the Supply Chain Logistics Division

Aligns the business unit with the Company policies and procedures. Manages the overall HR functions of the business unit. Facilitates documentation on employee movements, transfers, and promotions. Ensures that the business unit demonstrates compliance with the General Labor Standards and Occupational Safety & Health requirements. Manages agency and vendor relationships for talent acquisition and for the manpower needs of Supply Chain Logistics Division. HR Officer & Executive Assistant to the HR VP

Century Pacific Food, Inc. Ortigas, Pasig City

Feb 2013 – Dec 2015

Plans and implements all strategic and operational programs under Employee Relations, Employee Rewards Management, Corporate Social Responsibility, Corporate Communication and HR Office Management.

Ensures that all HR Managers and HR Business Partners are executing their planned operational and strategic programs for the year, in their respective sections and accounts.

Consolidates all HR Metrics and facilitates monthly Business Review. Facilitates quarterly HR Forum, annual HR Planning & Team Building for all HR Managers & Supervisors.

Manages all postings and content of the Company's social media page (i.e. LinkedIn, Facebook, Twitter), newsletter, bulletin board, the newly created intranet portal and all other internal communication.

Created the Company's first intranet portal in collaboration with a junior developer hired temporarily by the HR Team.

Coordinates volunteering activities and donation drive for the employees and volunteers of the Company.

HR Generalist

Oak Drive Ventures, Inc. BGC, Taguig City

Jun 2012 – Feb 2013

Spearheaded the purchase and use of the Company’s first Payroll System. Conducted employee orientation on the use of the new Payroll System. Created and revised old Company policies (i.e. Leave policy, Gift Policy, Recruitment Policy, Hiring of Family Members, etc.).

Sources and interviews professional level candidates up to the managerial level for the company and its subsidiaries.

Sources and pre-screens candidates for Middle Management to Senior Management Positions for the company and its subsidiaries.

Conducts Reference Checks to newly hired candidates, from rank and file until supervisors. Coordinates with third party providers for Background Investigation of newly hired candidates for managerial levels.

Manages the overall recruitment logistics

Monitors recruitment activities of subsidiaries

Assists in formulating and rolling out HR projects and activities that support OD and change management initiatives

Assists in formulating programs in relation to leadership development Assists the HR Manager and HR Consultant in developing plans and tools for culture building programs

Monitors the implementation of ER activities of subsidiaries Assesses training and developmental needs of management teams of subsidiaries Participates in developing activities in line with organizational development initiatives Manages all training logistical requirements

Recruitment Specialist

SITEL Ortigas, Pasig City

Jun 2009 – Jun 2012

Handles end to end recruitment of the Australian and US account considered to be the account with the highest profile requirement,

Conducts initial interview or language assessment, phone simulation, client specific assessments and behavioral interview.

Facilitates Job Offer to newly hired agents.

Coordinates the processing of pre-employment requirements and ensures that hired applicants are fit to work before they are endorsed to their first day of training. Ensures accurate input of information in databases for processed applications, the generation of campaign–specific reports, and other internal recruitment reports. Ensures that all classes are at 100% fill rate.

Conducts 45-90 day reviews with the Operations and Learning Team to assess retention rate of hired agents.

201 Filing

Submits daily and weekly ramp update and hiring report to Learning and Operations Team. Schedules and facilitates regular calibration with the Learning and Operations Team to ensure alignment in the hiring requirements.

Conducts client specific assessments depending on the needs and requirements of each account for each positing hire.

Supervises the recruitment coordinators in ensuring that they are on track with their KPIs. Recruitment Coordinator/ Talent Acquisition Representative Teletech Cainta, Rizal

Jun 2008 – Jun 2009

Conducts initial screening to US and UK applicants for a Home-based Customer Service Representative position.

Conducts Phone screening.

Schedules candidates for online assessments, interviews and job offer. Sends email correspondences to candidates informing them about the status of their application.

Answers call and chat inquiries from candidates who have concerns on their application.

Sends Rejection Email to candidates not hired for the position. Do Administrative Tasks such as encoding Employee Information on the system, Capturing Resumes on Job Site, doing voicemails and accessing the system’s mailbox to respond to applicant’s concern.

Conducts reference checks to newly hired agents.

Conducts Exit surveys.

Technical Support Representative

Convergys Ortigas, Pasig City

Nov 2007 – Jun 2008

Assigned at the Level 2 Technical account and assists customers with their internet connection problems.

Data entry of a variety of required profiling information for all customers who call in. Recruitment Coordinator

Centro Escolar University Mendiola, Manila

May 2007 – Oct 2007

Conducts Career Talks, School Fair and Career Orientation to different high schools to promote the University.

Counsels students that are in need of help in deciding on what course to take and to where their skills and abilities would better be enhanced. Conducts school visits and schedules meeting with guidance counselors and principals for school marketing events and programs. EDUCATION

Master of Business Administration

Ateneo Graduate School of Business (Regis)

November 2018 – present

Bachelor of Science in Psychology

Centro Escolar University

March 2003 – 2007

CERTIFICATIONS & TRAININGS

APPLIED MBA

Executive Development Academy

January 2018

LEAN SIX SIGMA YELLOW BELT

Whitehall Consulting

January 2018

HARRISON PROFILES ACCREDITATION

Harrison Profiles International, Inc.

April 2017

HIRING THE RIGHT TALENT

Ateneo Center for Continuing Education

March 2017

MINI-MBA FOR HR PROFESSIONALS

Ariva Academy

March 2016

CHARACTER REFERENCES

Available upon request

Contact this candidate