Front Office Manager

Bhoomika Duggal

Date of Birth: ** April,****

Address: H-310, Rishi Nagar, Ranibagh Delhi-34

Contact: +919*********

Email Id : **************@*****.***

Marital status: Single

PROFILE

I describe myself as a hardworking and ambitious person who is self-motivated and can work effectively and efficiently in all types of situations, I work with full dedication, determination, and passion. In the last years of Hotel industrial experience, my strengths have evolved in my ability to comfortably communicate at all levels, logically plan and execute work flow operations and add value to my work and Organization. I understand operations and hospitality industry from a practical perspective. I consider myself result oriented and thrive on challenges that constantly test my competency.

KEY STRENGTHS

Effective Communication1 Time Management Ability to Work under Pressure Decision Making Ability Interpersonal skills Flexibility & Adaptability.

Work Experience

Guest Service Associate – Front Office with Intercontinental Hotels Group (Crowne Plaza New Delhi Rohini) (January 2019-May 2020)

Guest call handling both Internal as well as external.

Guest Complaint Handling

Enhancing & Improvising Guest Stay Experiences

Leading the Entire shift of Operators & Cashier

Assisting the Duty Manager & Front Desk Executives for Day to Day Operations

Check In & Check Out

Guest Relations.

Academic qualification

Pursuing B.A Political Science Honours 2nd year, Delhi University or School of Open learning.

2018 : German Launguage A1 Level from Max Mueller Bhavan.

2017 : Diploma In Mass Communication from YWCA, Delhi.

2016 : Complete 12th from CBSE.

2014 : Complete 10th from CBSE.

BASIC KNOWLEDGE

OPERA

ESCAP

INFRASYS

MICROSOFT

HOBBIES

Travelling

Listening Music

Art & craft

Dancing

PERSONAL DETAILS

Gender : Female

Father’s Name : Mr. B.K Duggal

Language known : English, Hindi, Punjabi, German

DECLARATION

I hereby declare that the above mentioned information is correct to my knowledge and I bear responsibility for the correctness of the above mentioned particulars.

DATE :

PLACE : Delhi Bhoomika Duggal

Contact this candidate