Customer Care Assistant

CURRICULUM VITAE

ANITHA .S

Contact No : 971-**-*******

Mail Id: *************@*****.***

Al Rashidiya, Dubai, UAE

OBJECTIVES

To seek a responsible and challenging position in the field of ( Receptionist/Data Entry Operator/Front Desk Executive/Customer Care/Admin Assistant/HR Assistant) which will utilize my talent and provide an opportunity for personal development while making the real contribution to the growth of the organization and optimistic never giving up attitude.

PERSONAL ATTRIBUTES & SKILLS:

Hardworking, Enthusiastic, Work under Pressure and powerful

To be Honest,Trustworthy, Respectful and Flexible

Strong interpersonal skill with ability to communicate Sales teams

Excellent knowledge of Communication and strong Customer Care skills

Strong decision making, listening skills as well as analytical abilities.

Willingness to work a flexible schedule and occasional overtime when needed.

Possess a strong work ethic and team player mentality.

WORK EXPERIENCE:

TOTAL YEARS OF WORK EXPERIENCE : 13 YEARS

I.ACURATE AUTO MECHANICAL WORKS LLC,Dubai, UAE:

Admin Assistant,Receptionist,Customer Service Executive ( Aug – 2015 – Till )

Opening Job Cards for each and every vehicles for starting work.

Entering the data of all vehicles in the system.

Attending all customers one who is entering the office as well as through phone in a polite and professional manner

Making Invoices for each and every vehicle.

Making quotations for customers one who is needed for starting work.

Follow up payments Corporate as well as Walking Customers.

In charge of Purchasing & Placing the order for all Automobile parts, Lubes, Paint Materials and inventory itmes.

Entering purchase invoice against job base, and producing “PV’ for each and every purchase.

II.SOLICO Contracting (MEP) :

HR Assistant ( 09-Sep-2013 – 12-Dec-2013 )

Responsibilities:

Responsible for the maintenance of Vehicle Files, in charge of staffs files as well as Co: Filing system

Responsible for Re-newel of Passport, Labour Card, Health Card, EID as well as Visa

In charge of Employees Documents and File Management

Maintain daily attendance of all staffs, Absence and Late comers update to Admin Manager

Screening and calling applicants for interview and schedule there interviews.

III.Power Group Of Co : (FMCG) Dubai, UAE

Receptionist,Customer Care Executive cum Admin Assistant

( 2007 May - Jan 2013)

Take and relay messages, Deal with quires from Public and Customers

Solving Customer Complaints as soon possible in a polite and professional manner

Ability to communicate with people at all levels internally and externally

Be friendly, smiley, sociable and welcoming to our clients, to create a great atmosphere

Prepare Letters and Documents, Receive and sort mails and deliveries

Ensure the knowledge of staff movements in and out of organization

Responsible for the maintenance of Vehicle Files,staffs files as well as Co: Filing system

Co-ordinate with repair and maintenance of office Equipments

Communicate with Clients, Suppliers and there payments

Maintain daily attendance of staffs, Absence and Late comers update to Admin Manager

Schedule all Sales Data on Day to Day base and organize meeting for Sales Staffs

In charge of Payment collection, Cheque deposit and Credit Card payment

Schedule Appointments manually and maintain Appointment Diary

Organize meeting and meeting room,To ensure the office discipline is maintaining

Encoding all business cards, Ensure that P.O. Boxes are checked regularly

Perform other Clerical duties and assist Admin Department when its required

IV. Rubbia Mustafa Electronics Dubai

Receptionist cum Telemarketing ( 2003 – 2006 )

Answering incoming calls, determine the purpose of callers and forward to appropriate person

Take and relay messages, Deal with quires from Public and Customers

Great persons entering to the organization and direct person to correct destination

Monitoring office supplies and inventory items

Solving Customer Complaints as soon possible in a polite and professional manner

Tele-Marketing Company Products and improve the business as well as turn over income.

EDUCATIONAL QUALIFICATIONS:

PDC : 1987 – 1989 Under Graduation, India,Kerala University

BSC ( Science) : 1989 – 1992 Completed from India, Kerala University

ANM Nursing : 1992 – 1993, Nursing Assistant & Midwife

Viswa Bharathi School of Nursing, India,Kerala

AIRLINE Course (Diploma) : PSA (Passenger Service Agent Management)

Aug -2012 - Jan 2013 Blue ocean academy,Dubai,UAE

IT SKILLS : Diploma in Office Automation

(Ms Word, Ms Excel, Power Point, Outlook)

PERSONAL DATA:

Nationality : Indian

Marital Status : Married

Birth Date : 5th May, 1970

Languages Known : English, Hindi, Malayalam

Driving License : Valid UAE Driving License

Visa Status : Employment

Availability to Join : 1 month

Functional Areas : Receptionist/Data Entry Operator/ Admin Assistant

Front Desk Executive/Customer Service Executive/HR Assistant

I here by declare that the above information is true and correct according to my knowledge and belief.

Anitha Sathyaseelan

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