Data Analyst Salesforce

SUMMARY

* ***** ** ************ ********** working in different sectors of IT: Teaching Assistant in Tableau Business Analyst, Data Analyst, Salesforce Administrator, Digital Media Marketing.

* **nths of experience (January 2020 – June 2020) working as a Teaching Assistant in Tableau.

A year of experience (April 2018- June 2019) working as a Business Analyst/Data Analyst for contractor Integra Technologies LLC.

About 9 months of experience (April 2017- December 2017) working as a Business Analyst/Data Analyst for contractor ConsultAdd. Worked as a Business Analyst for their client Citizens Bank.

8 months of experience (September 2016- April 2017) working as a Salesforce Administrator for Selectiva Inc. Started as an Intern and had done training in Salesforce Administrator. Became a certified Salesforce Administrator and started working on the internal projects for improve my professional experience.

3 months of experience (June 2016- August 2016) working as a Digital Media Marketing Intern. Main job role was to gather raw information from the designed website, filter out the data and prepare a power point presentation.

TECHNICAL SKILLS

1.Databases : Tableau Reporting, Power BI, My SQL, Tibco Spotfire

2.CRM : Salesforce.com

EDUCATION

Business Analysis In Information Technology June 2020

Montreal College of Information Technology, Montreal, Quebec, Canada

Master’s in Information Technology Management July 2016

Webster University, Saint Louis, Missouri, U.S. A GPA: 3.53

Bachelor’s in Computer Science Engineering December 2013

Gujarat Technological University, Ahmedabad, Gujarat, India

EXPERIENCE

Teaching Assistant (Tableau), MCIT January 2020 – June 2020

oProvide quality instruction to MCIT students.

oDevelop standard labs.

oAssist students with the standard labs and course content.

oReport to the head teacher and pedagogical advisor on a weekly basis.

oCommunicate with the students via Omnivox on a weekly basis.

oAttend workshops/training session/professional development meetings If or when requested.

Business Analyst/Data Analyst, Integra Technologies LLC.

(Contractor) April 2018 – May 2019

Wilmington, Delaware

oDetermine the most appropriate research projects, data collection and methodologies.

oIdentify, retrieve, manipulate, relate and/or exploit multiple structured and unstructured data sets from various sources, including building or generating new data sets as appropriate.

oDemonstrated leadership and adaptability, with willingness to readily and voluntarily take ownership of challenging tasks and problems, even beyond initial scope of responsibility

oAnalysis of content data using advanced techniques to deliver operational leads and production

Business Analyst, ConsultAdd

(Contractor) April 2017 – December 2017

Client: Citizens Bank

Role: Business Analyst/Data Analyst August 2017 – November 2017

Cranston, Rhode Island

oPreparing assumption of the raw data and what can be the outcome of the assumption.

oPreparing cost estimation of the project, specifying who will be working, how much time and what will be the cost for each.

oPreparing ETL requirements specifying the change in the data, and if any action was required to be taken on it.

oTesting of the data using HP ALM test tool and MySQL.

oPreparing master data sheet.

oScanning data from podium and sharepoint., Uploading relevant data to sharepoint.

oConducting independent data analysis, gap analysis, write mid level SQL queries and interpretation and generating reports as per specifications.

oPerform code reviews of custom applications to identify errors or software weaknesses.

oDocument knowledge-base articles.

oOrganized and familiar with the Microsoft Office suite.

Salesforce Admin, Selectiva Inc.

(Contractor) September 2016- April 2017

San Jose, California

Project: Operation Service Order

Role: Salesforce Admin

oInvolved in Salesforce.com application setup activities and customized the apps to match the functional needs of the project.

oDeveloped custom objects, tabs, custom fields, and various components to full fill the above requirement.

oDeveloped and deployed workflows and approval processes for approval.

oAssisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.

Digital Media Analyst, Sponsorship Science

(Contractor) June 2016 to August 2016

Saint Louis, Missouri

oManage customer relations, Database Management.

oMS-Office reporting with heavy emphasis on Excel and PowerPoint presentations with proper documentation.

oExtracting, Transformation, Loading, Eliminating Data from BurrellesLuce and Critical Mention.

oInternet Analysis based on publications genre.

oHave worked closely with brand teams, creative agencies, and regulatory team members to ensure that accurate and compliant content is used in promotional materials.

oManage and eliminate risk, anticipate resource demands, Increase response rates for marketing campaigns.

Student Building Manager, Webster University. August 2015 to July 2016

Saint Louis, Missouri

oStudent Building Manager: operated the Information Desk at the University Centre.

oSet-up managed and arranged meetings; organized day-to-day operations of the building.

oAssist in the development and implementation of supplier objectives; obtain and provide evaluation input to enhance supplier performance.

oAnswer employee questions and the development of various self-help guides.

oEstablish and maintain effective communication and working relationships with co-workers, management team and other key stakeholders.

oSearch for opportunities to improve the purchasing processes and make suggestions to implement the improvements.

oWork in a professional manner with co-workers to obtain necessary information.

oDemonstrated project management capabilities with an emphasis on strategic thinking, teamwork, and results-driven implementation.

SOFT SKILLS

Communication skills, Honesty, Work Ethics, Flexibility, Ability to work in Harmony with Co-workers, Problem Solving Skills.

CERTIFICATES

Ongoing online Scrum Certification

Salesforce Certified Administrator, Salesforce.com (January 2017)

World of Difference Award, Webster University (October 2015)

Protocols and Networking Standards, NIIT (July 2014)

AWARDS & ACCOMPLISHEMENTS

Vice President of International Student Association (ISA) – Webster University.

Volunteer, I-Fest, Spring 2015 – Webster University.

Gaming Event Organiser, Aahvan 2013 – Babaria Institute of Technology.

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