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Customer Care Sales

Location:
Nairobi, Nairobi County, Kenya
Posted:
August 19, 2020

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Resume:

MARK NICHOLAS

MWONDI

PERSONAL DETAILS

Tel: +971-*********

Email:

adffm6@r.postjobfree.com

PERSONAL SKILLS

Time management

Proactive and assertive

Flexible & approachable

PERSONAL SUMMARY

A highly competent, motivated and enthusiastic

gentleman with experience of working as part of a team in a busy office environment. I am professional, well presented, will establish good working relationships at all levels of the organization. I am also able to generate innovative ideas and solutions to problems.

Academic Qualifications:

Diploma in Aeronautical Engineering

Aug 2011-Dec 2014 Zetech College,

Certificate in Swimming Pool Management,

Swimming Instructor,

Senior Lifesaving,

Advance & Basic Aquatic Safety,

September 2016-May 2017 Kenya Lifesaving Federation, Kenya Certificate of Secondary School

Jan 2006-Nov 2010 Mbagathi High School, Nairobi

Career Experience

AREAS OF EXPERTISE

Administrative support

CPR and First Aid

Sales and Marketing

Professional Qualifications

Training in Customer service skills.

Computer Packages. (MsWord,

Ms Excel, Ms Power point)

National lifesaving and aquatic

training

Good in written and spoken

English.

Lifeguard, Operations Department

July 2019 to Date: Yas Water World (UAE),

Duties and Responsibilities:

Recognize and respond effectively in emergency situation.

Enforce policies, rules and regulations of the parks recreation locations.

Dispatch Guests at various games located at the park.

Meet and Greet all park Guests

Proactively address guest needs by answering questions, giving directions and other information regarding the park.

Ensure the safety of guests and to be a first responder to emergency situations.

Specialist of Maintenance

Feb 2018 to May 2018: Lazare Properties (Seychelles), Duties and Responsibilities:

Performed maintenance tasks as outlined in the

company’s maintenance manual i.e. Pool area, Tennis court, Basketball court, Game Areas etc.

Create and maintain effective liaison with vendors to ensure delivery of equipment and supplies on time.

Verify all invoices received from suppliers and ensure prices are correct per Purchase order.

Maintains records for the purpose of providing an up-to-date reference trail and/or complying with mandated

requirements.

Ensure that all items delivered to the maintenance store are checked to include; quality, quantity and correct brands as per approved purchase Orders.

Receive, unload, and shelve supplies. Perform other stock- related duties, including returning, packing, pricing, and labeling supplies.

Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping Pool Attendant

April to Sep 2017: Blue Springs Hotel.

Duties and Responsibilities:

Performed general cleaning and every day maintenance of the pool, its facilities and locker rooms.

Monitored and maintained the safety of people at the pool at all times.

Patrol pool facilities and implement facility’s set of laws at all times.

References:

Kevin Muchiri

Chairman

Kenya Lifesaving

Federation

Cell: +254*********

adffm6@r.postjobfree.com

Sheillah Adego

Head of Administration

& PA to CEO

Horizon contact centers

Cell: +254*********

Sadego@horizoncontact

centers.com

Peter Hyuga

Head of Maintenance

Lazare Properties

Seychelles

Cell: +248-*******

+966-*********

adffm6@r.postjobfree.com

Victor Gathiru

Workshop Manager

Fly 540 Aviation Ltd

Tel: +254-**-*******/2/3

adffm6@r.postjobfree.com

Pool Instructor

December 2016 to April 2017: KLF – Kenya Lifesaving Federation, Duties and Responsibilities:

Develop and maintain a friendly relationship with members of the pool.

Facilitating swimming trainings and lifeguarding within the pool areas.

Evaluating the equipment function for the purpose of maintaining facilities and/or complying with mandated health requirements.

Assists in maintaining swimming pool equipment (e.g. backwashing filters, pump equipment, etc.) for the purpose of ensuring equipment is in proper working condition.

Sales Agent

Jan 2015 to March 2016: Madawa Pharmaceutical

Duties and Responsibilities:

Stock shelves, and mark prices on shelves and items and maintain

clean and orderly checkout areas.

Prepare packages for shipment, offer customers carry-out service at the completion of transactions.

Up selling new medicine in stock

Customer Care Representative

April- December 2013: Horizon Contact Centers

Duties and Responsibilities:

Orange Telkom Call Center Agent

Delivering high quality and first class customer service to all Customers both on call and face to face.

Accomplishes sales and organization mission by

completing related results as needed

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Trainee, Airframe Mechanics (Internship)

Aug to Dec 2012: Fly 540, Nairobi

Duties and Responsibilities:

Servicing, taxing and doing run-ups for aircrafts.

Keeping records of all performed scheduled maintenance.

Assisting in maintenance, inspection and defect rectification on aircrafts.



Contact this candidate