Customer Care Sales
Resume:
MARK NICHOLAS
MWONDI
PERSONAL DETAILS
Tel: +971-*********
Email:
***************@*****.***
PERSONAL SKILLS
Time management
Proactive and assertive
Flexible & approachable
PERSONAL SUMMARY
A highly competent, motivated and enthusiastic
gentleman with experience of working as part of a team in a busy office environment. I am professional, well presented, will establish good working relationships at all levels of the organization. I am also able to generate innovative ideas and solutions to problems.
Academic Qualifications:
Diploma in Aeronautical Engineering
Aug 2011-Dec 2014 Zetech College,
Certificate in Swimming Pool Management,
Swimming Instructor,
Senior Lifesaving,
Advance & Basic Aquatic Safety,
September 2016-May 2017 Kenya Lifesaving Federation, Kenya Certificate of Secondary School
Jan 2006-Nov 2010 Mbagathi High School, Nairobi
Career Experience
AREAS OF EXPERTISE
Administrative support
CPR and First Aid
Sales and Marketing
Professional Qualifications
Training in Customer service skills.
Computer Packages. (MsWord,
Ms Excel, Ms Power point)
National lifesaving and aquatic
training
Good in written and spoken
English.
Lifeguard, Operations Department
July 2019 to Date: Yas Water World (UAE),
Duties and Responsibilities:
Recognize and respond effectively in emergency situation.
Enforce policies, rules and regulations of the parks recreation locations.
Dispatch Guests at various games located at the park.
Meet and Greet all park Guests
Proactively address guest needs by answering questions, giving directions and other information regarding the park.
Ensure the safety of guests and to be a first responder to emergency situations.
Specialist of Maintenance
Feb 2018 to May 2018: Lazare Properties (Seychelles), Duties and Responsibilities:
Performed maintenance tasks as outlined in the
company’s maintenance manual i.e. Pool area, Tennis court, Basketball court, Game Areas etc.
Create and maintain effective liaison with vendors to ensure delivery of equipment and supplies on time.
Verify all invoices received from suppliers and ensure prices are correct per Purchase order.
Maintains records for the purpose of providing an up-to-date reference trail and/or complying with mandated
requirements.
Ensure that all items delivered to the maintenance store are checked to include; quality, quantity and correct brands as per approved purchase Orders.
Receive, unload, and shelve supplies. Perform other stock- related duties, including returning, packing, pricing, and labeling supplies.
Inspect deliveries for damage or discrepancies; report those to accounting for reimbursements and record keeping Pool Attendant
April to Sep 2017: Blue Springs Hotel.
Duties and Responsibilities:
Performed general cleaning and every day maintenance of the pool, its facilities and locker rooms.
Monitored and maintained the safety of people at the pool at all times.
Patrol pool facilities and implement facility’s set of laws at all times.
References:
Kevin Muchiri
Chairman
Kenya Lifesaving
Federation
Cell: +254*********
************@*****.***
Sheillah Adego
Head of Administration
& PA to CEO
Horizon contact centers
Cell: +254*********
Sadego@horizoncontact
centers.com
Peter Hyuga
Head of Maintenance
Lazare Properties
Seychelles
Cell: +248-*******
*****@***********.***
Victor Gathiru
Workshop Manager
Fly 540 Aviation Ltd
Tel: +254-**-*******/2/3
****@******.***
Pool Instructor
December 2016 to April 2017: KLF – Kenya Lifesaving Federation, Duties and Responsibilities:
Develop and maintain a friendly relationship with members of the pool.
Facilitating swimming trainings and lifeguarding within the pool areas.
Evaluating the equipment function for the purpose of maintaining facilities and/or complying with mandated health requirements.
Assists in maintaining swimming pool equipment (e.g. backwashing filters, pump equipment, etc.) for the purpose of ensuring equipment is in proper working condition.
Sales Agent
Jan 2015 to March 2016: Madawa Pharmaceutical
Duties and Responsibilities:
Stock shelves, and mark prices on shelves and items and maintain
clean and orderly checkout areas.
Prepare packages for shipment, offer customers carry-out service at the completion of transactions.
Up selling new medicine in stock
Customer Care Representative
April- December 2013: Horizon Contact Centers
Duties and Responsibilities:
Orange Telkom Call Center Agent
Delivering high quality and first class customer service to all Customers both on call and face to face.
Accomplishes sales and organization mission by
completing related results as needed
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Trainee, Airframe Mechanics (Internship)
Aug to Dec 2012: Fly 540, Nairobi
Duties and Responsibilities:
Servicing, taxing and doing run-ups for aircrafts.
Keeping records of all performed scheduled maintenance.
Assisting in maintenance, inspection and defect rectification on aircrafts.
Contact this candidate