Back Office Assistant

CURRICULUM VITAE

RUKHSANA ROSHAN

C – ***, Aditya Urban Casa,

Sector 78, Noida

E-mail: **************@*****.***

Mob: 971-***-****

Career Objective

To work in an organization which provides me opportunities to learn, grow and prove myself worthy of shouldering responsibilities assigned to me.

Educational Qualification

M.A Completed in Public Adminstration from IGNOU

B.A from Vishwa Bharti College, Kashmir University.

Technical Qualification

One year Diploma in Computers from NCPUL, Kashmir

One month in Tally 6. from Al-Ameen Institute, New Delhi

‘O’ Level from Doeacc Society, Lodi Road, Delhi

Set Skills & Expertise

Hard working, Optimistic and Team player.

Willing to take up new assignments and responsibilities.

Ready to work on my own as well as part of a team.

Always ready to implement cost effective methods & work towards organizational goals.

Coordinating with clients & Vendors

Corporate Communication

Summary of Work Experience: (Total 10 years Exp.)

Worked with Omaxe ltd, Kalkaji as Assistant Manager (Specialization –Customer Relationship & Registry) since November 2010 till date.

Worked with Nicom Systems Pvt. Ltd. Nehru Place as an Backend Executive for 1 year.

Company Profile :- (Last Employer)

OMAXE LIMITED is leading Real Estate Company and a diversified infrastructure conglomerate having more than 140 projects all over India, currently executing 54 projects, 17 integrated townships, 16 group housing projects, 7 shopping malls & others, founded by Mr. Rohtash Goel, CMD of the company in 1987.

Job Profile: Commercial (Back office) + CRM

Handling All Projects: (Rohtak Plots, Omaxe Happy Homes Rohtak, Omaxe City Rohtak (Villa), Happy Home II Rohtak, South Avenue, Suncity Etc.)

Managing the team of 4 people responsible to complete registration process with all document formalities and customer follow up.

Promoting and pitching the company projects to the existing and new clients.

Attending Seminar, property fair & training program organized by the company.

To attend escalation of the customer visited, and solve out their queries, Walk-in, by post and by email etc.

Coordinating with other depts. such as HR, Legal, Auditor, Planning, Site for smooth execution of the registries of the clients.

Coordinating with HR for interviews, new employee Orientation and trainings.

Intimating the site officials through regular mails to ready the unit after strict compliance of the file.

Managing relationships with the associated dealers and making sure all are on same page.

Managing ERP on regular basis and making sure that data is consistent throughout the system.

Resolve the requests and requirements of the customers over the e-mails.

Preparing Legal data for registration.

Maintain Registry MIS & with agreement MIS (Using MS Excel).

Taking care of entire process of Bank Loan Document (Execution of TPA/PTM), and updating their status in ERP on regular basis.

Handling the deed/ Registry handover to the clients after execution.

Responsible for all types of reply sent to customers on time regards to their query walk in, telephonically, letters and email etc.

Assuring to complete the tasks in the prescribed time period.

COMPUTER POFICIENCY:

Well versed with basic Computer Application & Ms Office Packages

Good knowledge of Internet, Outlook Express, Ms-Word, Ms-Excel, PowerPoint, Tally …

Well versed with ERP (oracle R12 Live) Software.

Hobbies

Watching Debates and celebrity interviews.

Net Surfing (Reading Articles on different subjects).

Reading Books

Personal Details

Name : Rukhsana Bashir

Father’s Name : Bashir Ahmad Roshan

Date of Birth : 01-Feb-1981

Martial Status : Married

Nationality : Indian

Language Known : English, Hindi, Kashmiri and Urdu

I certify that the above mentioned information is correct to the best of my knowledge and nothing has been concealed.

Date:

Place: (Noida) (Rukhsana Roshan)

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