Digital Marketing Manager

Vallisha

Mobile: +** - 843**-***** / 951**-*****

E-Mail: ***********@*****.***

Managerial / Lead Assignments

Client Servicing

Academia: B.B.M. from D. Banumaiah’s College of Commerce & Arts. Mysore in 1998

Hands on: SAP, Oracle and ARIBAand other controlling modules with process development Implementation Experience

Core Competencies

Management

Ensuring timely and high quality service delivery and SLA compliance

Helping the team to identify action and resolve the issues

Escalation management

Process control and improvement

Contingency planning and management

Monitor and Management of Team’s performance, perform yearly review/appraisals for the team

Provisioning of Email and other IT requirements for new employees

Designing growth plan for the team and self

Client Servicing

To see that the process is stabilized from the date of transition till the client confirmation on stabilization.

Trained all the team members on the process to get the best output.

From the day one, no escalation process is delivered to client.

Monitoring the activities on a regular basis for the comfort level of the client.

Timely reporting of service levels to the client Monthly and Quarterly Business Reviews and feedbacks

Enhancing customer satisfaction matrices through on-time delivery and monitoring customer complaints & warranty issues.

Formulating different service and parts agreement packages define value for money.

Professional Contour

Theorem India Pvt Ltd April’15 – April’19

Associate Delivery Manager

An online media organisation providing digital marketing and technology support to clients across the globe.

Supervise multiple client accounts/projects with a team size of 100+ employees, team consisting of Sr. Team Lead, Team Lead, Team Coordinator, QAA, Campaign Managers, Campaign Specialists and Client service analysts

Working on several projects in pre-sales engagement, collaborating with account managers and prospective clients to assess needs, acquire data and form teams to manage clients’ business requirements.

Coordinate with the teams, in reassigning priorities when matters are escalated by the clients

Organizing account review sessions to revisit projects’ high and low points, conducting root cause and impact analysis and implementing corrective and preventive actions (CAPA) to build better processes.

Liaising with client leadership team on a regular basis to manage relations and drive organic growth.

In charge of hiring and review normalization for his respective operational unit.

Guide the team as the case may be, in formulating new processes and systems to ensure continuous improvement

Ensure constant improvement initiatives are taken for both internal and external customers

IBM IndiaPvt. Ltd. Bangalore July’11-March’15

Assistant Manager

Role:

Managing the processes and team with 40 people and 2 Team leads.

Reviewing day to day activities of the process.

Involving into the training and other process discussions and helping the team to understand better.

Taking all the management decisions & giving the supports accordingly.

Error free reports were sent always.

Metrics reports sent to management for management decisions.

Highlights:

Handling US indirect Procurement processes effectively.

Identified as key Player and promoted as Process Expert for fully responsible / accountable in the daily activities of the Procurement

Ensured team is regularly trained /cross trained & updated on new updates to maintain volumes and quality.

Ensured team is involved in other activities such as fun activity, working on process improvements suggestions.

Giving regular feedbacks to team to improve their skills to grow in their carriers.

Taking initiatives in group activities to make the team as one.

Got appreciation for the process stabilization and managing the team without any issues.

Executed complete process knowledge transfer & Documentation exercises for the process

Facilitated the improvement Initiatives and Resolution for SAP, ARIBA & day to day queries.

Partnered closely with AP team to identify the downstream issues and ensure the same is taken care during PO creation.

Completed YOW project which involved me in preparing around 800 DTP’s for P2P, R2R and O2C domain.

Infosys BPO Ltd, Bangalore July’ 06-June ’11

Process Specialist

Role:

Worked as Buyer for various commodities.

Involving into the training and other process discussions and helping the team to understand better.

Taking all the management decisions & giving the supports accordingly.

Error free reports were sent always.

Metrics reports sent to management for management decisions.

Attending weekly and monthly calls with on shore team to update about the process

Worked in Contract Compliance process team.

Highlights:

Have been a part of the team that went to Richmond (VA) for a period of five weeks for Knowledge transfer. Have successfully transitioned activities to Infosys location at Bangalore.

Responsible for developing As-Is & To-Be process maps and Standard operating procedures (SOP’s) for the ARIBA buyer process.

Working on requisition queues in ‘ARIBA’ e procurement Module which is one of the best tools in procurement.

Requesting quotes (RFQ/RFI) from suppliers on Non-catalogue items and evaluating the best quote.

Handling multiple commodities such as IT Hardware/Software, Telecommunications equipment’s and services, Wireless equipment’s and office supplies.

Placing purchase order with manufacturer or distributor, follow up was done to ensure the customer will receive the product at promised ETA.

Working with Commodity Manager’s and LOB for processing contracts through Contract Compliance process.

Communicating with Commodity owner’s, requestor and SFO to obtain information required to complete the contract and to publish.

Clearing the invoice exceptions related to contract compliance.

Controlling the leakage of invoices through managing to set up the contract in ARIBA

Worked on Purchase cards involving creation of P-card, Amendment, Cancellation, Lost/Stolen and Card holder assistance.

Coordinating with the Order exception team in Reconciliation processes.

Completed Yellow belt project and saved around $ 11,250. This brought down cycle time of the process.

Recognized as a best team player in Sourcing and procurement Domain.

Completed Certification in Procurement Academy T-100 training.

Internal audit is done to ensure smooth flow of the process without any errors or escalations

Coordinating with the team members to clear off the unprocessed/ pending works.

Working on the renewal of contracts.

Connoisseor Software Consulting Pvt., Ltd. Bangalore April’04-May’05

Team Lead

Role:

Managing the Day today activities done.

Lead and motivate team

Reporting

Highlights:

Efficiently handled data conversion projects, HTML tagging project and form filling project without compromising on accuracy at same time

Was handling 40 team members

Work allocation to the team members

Sample quality check was performed

NIIT under Mahithi Sindhu Project (K-12).,Chitradurga Dec’00-Mar’03

School Co-ordinator.

Role:

Interact with Principals and other Government Officials to ensure smooth running of the Project.

Interact with vendors, HP, TVSE.

Support School faculties.

Highlights:

Handle Twelve Government High Schools, which comes under Mahithi Sindhu Project. Interact with Principals and other Government Officials to ensure smooth running of the Project.

Interact with vendors, HP, TVSE to ensure Good Condition of Computers.

Provide continuous support to the Faculties ensuring Quality of Computer Education to the Rural Students.

Empower Faculties by conducting Technical and Non-Technical Training

Personal Dossier

Date of Birth: 19th May 1976

Address: 48, 2nd Cross, Anubhavanagar Nagarabhavi Main Road,

Bangalore – 560072.

Passport No.: Old : G4537630

New : Z4455352

Declaration: I hereby declare that the above mentioned information is true to the best of my knowledge

Place: Bangalore (Vallisha)

Executive Summary

Supply Chain Management, Distribution, Auditing professional with nearly 16 years of experience in Client Servicing, Financial Support/Administrative reporting, maintaining daily accounts, Procurement activities and Online Digital Media Marketing. Was employed with Theorem India Pvt Ltd. Mysore as Associate Manager. Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues, excellent team building & troubleshooting skills with proven abilities in planning & managing resources. Have extensive experience in procurement operations and providing end-to-end services to the clients.

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