Receptionist, Coordinator
Resume:
To obtain a position that will enable me to use my
strong organizational skills, educational
background and ability to work well with people.
A working environment in which my computer
knowledge, and organizational abilities can be
fully utilized. A desirable position that should
allow for continued personal and professional
growth commensurate with achievements and
success both of the company and employee.
Ocean Dental & Orthodontics Center – Abu Dhabi, UAE Reception Clerk
March 2018 to present
Greet and welcomes the patients and visitors to the center.
Manage day to day operations of dental appointment.
Check the daily schedule for accuracy and post it in all treatment clinic.
Answer and respond to telephone calls with professionalism.
Review supplies for reception and provide order to dentists.
Maintain petty cash.
Maintain a professional reception area.
Check in patients according to office protocol, verifying and updating patient information.
Oversee patient relations and handle patient complaints, under medical director supervision.
Confirm next day’s appointments according to protocol and patients preferences.
Schedule patients for efficient use of dentist and staff time.
Collect payment from patients at the time of treatment.
Make follow-up appointments as needed.
Prepares financial treatment plans and present plan options to patient at end of their appointments.
Gather and accurately record insurance information from patients.
Accurately file patient information.
Track cases and referrals to and from other centers.
Update insurance information on all patients at all times.
Prepare claim forms for patients with dental insurance using the dental information system.
Enter patient financial activity in computer.
Arrange payment schedule with patients.
Prepare billing statements promptly and accurately mail billing statements as directed by Medical Director. Short Term Employment
K.N. Design & Development – Abu Dhabi, UAE
Executive Secretary/ Admin Assistant
February 2017 to April 2017
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence. BLESSIE GUTIEREZ BIAY
Back of First Gulf Bank, Khalidiya, Abu
Dhabi, UAE
Email: ***********@*****.***
Visa Status: Employment Visa
DESIRED POSITION: CUSTOMER
SERVICE/ SALES
EXECUTIVE/ACCOUNTING EXECUTIVE /
ADMINISTRATIVE STAFF / EXECUTIVE
SECRETARY / OTHER POSITION THAT
SUITS MY ABILITIES
Skills and Competencies:
Hardworking, trustworthy, responsible,
willing to be trained, fast learner, and has
the dedication and passion for a successful
endeavor. I have the ability to deal with
different types of people and /or situation.
Innovative and highly proven individual
offering professional experienced in
handling Administrative and Accounting
works, Customer Service, clerical duties and
managing daily task. Demonstrate
commitment to leadership through positive
contributions in boosting employee morale,
improving retention and productivity rates.
High- energy achiever, thrive in challenging
situations, creative, self-motivated and detail
oriented. Proficient in MS application like
Word, Excel, PowerPoint. Strong familiarity
with computerized accounting systems.
Ability to perform basic and higher
mathematical calculations. Ability to work as
a team player and promote a cooperative
work atmosphere. Strong skills in
performing data entry and word processing.
Strong ability in communicating with
diverse groups of people both verbally and
in writing. Ability to create and present
reports, as well as correspondence regularly.
Efficient in solving problems, and working
with diverse variables.
Educational Attainment:
Lyceum of the Philippines
Manila, Philippines
Bachelor of Science in Tourism
Personal Information:
Passport No. :P4862301A
Emirates ID No. :784-197813030927
Nationality :Filipino
Date of Birth :Jan. 26, 1978
Career Objective
Work Experience
File and retrieve corporate documents, records, and reports.
Greet visitors and determine whether they should be given access to specific individuals.
Prepare responses to correspondence containing routine inquiries.
Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
Prepare agendas and make arrangements for committee, board, and other meetings.
Make travel arrangements for executives.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Attend meetings in order to record minutes.
EMIRATES TRANSPORT - Abu Dhabi, UAE
Customer Service Associate / Corporate Sales Executive/ Accounts Associate March 2015 – February 2017
Customer Service Associate
Analyzing client’s needs.
Listening to client’s concerns.
Provide responses to customer inquiries in a professional manner.
Resolve customer issues / concerns and operational glitches by determining the problems, looking for solutions and expediting adjustments in a timely manner.
Ensure customer satisfaction by providing high quality customer service.
Support and manage existing customer accounts.
Record details of clients complaints and action taken.
Assist with placement of orders, changes in orders and refunds.
Assisting clients in opening an account by providing requirement lists and discussing the company policies.
Reaching out to clients for promotions going on or should there be price changes.
Input transportation orders in the system and sending of mail confirmation.
Requesting of order changes to the Operations Manager to be able to modify the orders in the system Corporate Sales Executive
Coordinate with Account Managers and Sales Executives to achieve sales objectives.
Prospecting of clients thru google, websites, phone calls, referrals and emails.
Arranging of appointments to discuss the services in a formal manner
Maintain accurate and complete customer account information.
Assist in determining pricing quotes for customers.
Coordinate with Account Managers in determining new business opportunities with potential customers.
Provide daily support of business operations to customers.
Identify business initiatives and improvements.
Prepare business presentations and reports for customers.
Closely working with Operations Department for the transportation requirement for Corporate events, Tour events and additional orders being received.
Accounts Associate
Analyze and prepare revenue, expense reports and business transaction reports.
Prepare and deliver customer account reports in timely and accurate manner.
Ensure consistency and accuracy of customer account
Emailing of clients concerning Accounting issues.
Finalizing the total costs to be paid by clients for big events. EMIRATES TRANSPORT - Abu Dhabi, UAE
Operations / Movement Coordinator (Hotel based)
September 2013 - March 2015
Oversees the movement of transportation allocated in the Hotel.
Handles a fleet that would cater the passenger of the Hotel.
Coordinates with the fleet for the destinations of the passenger by providing them information and details of the itinerary.
Directly coordinates with Operations Department of Emirates Transport should there be additional transportation needed.
Issuance of vouchers for the transportations being used.
Properly monitors the condition of each transportation allocated in the Hotel.
Providing daily reports of transportation operation in the Hotel.
Conducts trainings to the fleet for the Hotel Standards.
Handles Petty Cash and Cash.
Conducts meeting everyday with the fleet to have them informed about the daily operations.
Openly communicates with the Hotel and with the fleet to be able to give a good service.
Maintaining good relationship to those who work with us and to those who work for the company.
ROYAL PALACE FURNITURE LLC - Sharjah, UAE
Sales Executive
April 2012 - September 2013
Attending to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via calls and emails.
Responding to incoming email and phone enquiries.
Acting as a contact between a company and its existing Brokers and markets.
Negotiating the terms of an agreement and closing sales. Negotiating on price.
Challenging any objections with a view to getting the customer to purchase.
Checking quantities of goods on display and in stock.
Closely and correctly jotting down customers’ orders.
Reviewing own sales performance, aiming to meet or exceed targets.
Gaining a clear understanding of customers' businesses and requirements.
Making accurate, cost calculations and providing customers with quotation. Customer Service
Handling of customer complaints, order changes and refunds.
Responding to customer queries and complaints through email, phone calls and Broker Agents.
Preparations of documents for clients with order changes and refunds.
Coordinating the order changes and refunds to the department in-charge.
Closely monitoring the development of each customer complaints, order changes and refunds to the Head Office.
Contact this candidate