Pharmacy assistant with 1 year experience and knowledge of customer se

Shivani Ghadawala

***** – ** Avenue NW, Edmonton, AB T5T 1M1

Cell: 780-***-****; Email: ***************@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

Over five years of experience in Customer Service, including 1.5 year in Canada

Document control experience for production and distribution in the pharmaceutical industry

Focus on health and safety, and maintaining a clean work environment

Used to working in client and time-oriented workplaces, team-player, punctual and reliable

Proficient in Microsoft Office applications and Adobe reader, and browsing the Internet

Proficient in social media such as Facebook, Twitter and Instagram

EMPLOYMENT HISTORY:

Pharmacist Assistant (Part-time)

Balwin Pharmacy, Edmonton, June 2020 to date

Entered new patient profiles prescriptions into KROLL software, Counting, Filling and Labelling of medication

Verified completeness of information on prescription and refill requests

Provided pleasant and professional service on phone and at prescription drop-off and pick-up counters

Prepared blister packs in accordance with the patient’s daily requirements

Inventory counting and maintain up to date on hand stock on daily basis

Nutrition Associate (Part-time)

General Nutrition Centers (GNC), Edmonton, Aug 2019 to date

Responsible for finding out a customer’s needs and matching that customer up with the right supplements.

Assisted in developing store marketing displays and finding appropriate places for those displays.

Often called on to discuss supplements with families and new customers.

Pharmacist Assistant

Health Med City Centre Pharmacy, Edmonton, Feb 2019 to July 2019

Entered new patient profiles and (written, electronic and oral) prescriptions into KROLL software to safely and accurately dispense medication

Verified completeness of information on prescription and refill requests

Strictly maintained customer and patient confidentiality

Provided pleasant and professional service on phone and at prescription drop-off and pick-up counters

Calculated, weighed, measured and mixed ingredients with expert precision while compounding.

Accurately recorded compounded products and labeled appropriately

Prepared blister packs in accordance with the patient’s daily requirements

Properly rotated stock and immediately complied with prescription drug recalls

Maintaining a clean working environment

Production Technical Assistant

Torrent Pharmaceutical Ltd, Indrad, Gujarat, India, 2014 - 2019

Prepared technical documents for production of tablets and capsules

Prepared the master formula card for new commercial batches of products

Provided information to manager daily and dealt with production supervisors and contract workers issues (related to cleaning and shredding records) to maintain production levels

Produced an internal Protocol and Flowchart for audit compliance

Junior Document Control Officer

Unimed Technology/Sunpharma, Baska, Gujarat, India, 2013 - 2014

Prepared batch documentation for production of parenteral products (solutions, suspensions, emulsions for injection or infusion, powders for injection or infusion and gels for injection and implants)

Dealt with day to day document compliance, filing and shredding activities

Reported on quality and quantity issues with a view to increasing productivity; provided daily reports to management and maintained the shift schedule for 100 workers

Provided training to new workers on behavioral and teamwork expectations based on the company’s Standard Operating Procedures (SOP)

EDUCATION:

Master of Business of Administration (MBA), Gujarat, India, 2013

Bachelor's Pharmacy Degree, Gujarat, India, 2011

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