KAREN BRETT

AL MUNA TOWER, *** AL TAAWUN, SHARJAH

Email: adffbu@r.postjobfree.com Tel: +971-*********

I am an energetic, dynamic professional woman with extensive experience in customer care and service, supervisory and business administration roles through my employment with Emirates Airlines and three multi-faceted Irish companies. I am confident, reliable and thorough and enjoy the dynamics of team- work. A good communicator and listener, I have excellent interpersonal and customer service skills. Key Skills and Attributes

• Punctual, focused, trustworthy and very well presented.

• Highly motivated, creative team member and leader, always eager to learn new skills.

• Excellent organisational and planning skills honed from the responsibilities associated with work- ing with one of the world’s leading airlines and three dynamic Irish companies involved in retail and call-center environments.

• Outstanding people skills, able to communicate and network effectively. Good listener and able to engage with clients to gain a clear understanding of their requirements.

• Excellent customer service experience and skills. In a competitive market, customers can easily opt to place their business elsewhere, so I always take the time to interact with clients, either for- mally or informally, thus ensuring that they know their custom is valued.

• Flexible and adaptable to the demands, willing to work according to business needs.

• I always take pride in the organisations I work with and represent them to the best of my ability at all times.

Professional Experience

October 2015 to Date: Emirates Airlines, UAE

Cabin Crew. Extensive experience in all aspects of customer care and service onboard Boeing 777 and Airbus A380 aircraft, delivering a top class service to passengers including food and beverage. Assisting passengers with complex needs and expectations, ensuring international standard safety and security re- quirements are achieved, dealing with multiple medical and emergency situations, maintaining a high standard of image and grooming at all times.

October 2014 – August 2015: Relay Express Couriers, Westward House, 10B Russell St., Dublin 3

Responsible for taking client’s orders, managing many clients’ documentation, tracking overnight deliver- ies and uploaded proof of delivery onto client databases. March – October 2014 Pony Express/First Direct Couriers, 20a St. Joseph’s Parade, Dublin 7

Duties included telephone receptionist and general administration. Responsible for taking client’s orders, arranging the dispatch of appropriate courier service, updating client’s records, etc requiring excellent customer care and organisational skills and the ability to multi-task in a fast-paced environment. September 2012 – April 2014: Hairspray Ltd.

22 Fashion City, Ballymount, Dublin 12

Sales assistant, cashier and store manager. I was a supervisor and key holder in the Dundrum Town Cen- tre outlet and manager of the Wicklow Street branch. Education and Qualifications

March 2018- April 2018: EYES CACHE qualification level1 – learning many aspects of child growth and development, understanding development through play, listening and talking to young children and craft activities for children.

2015: Emirates Aviation College, Dubai, UAE

Safety & Emergency Procedures Certificate & Flight Cabin Attendant License Induction and Training Course for Cabin Crew on Boeing 777 and Airbus A380 aircraft including mod- ules in:

SEP (Safety Emergency Procedures) - Safety and Emergency training to ensure that aircraft and pas- sengers remain safe at all times, being ready to deal with any emergencies that may be encountered in- flight or during an evacuation, learning to use many types of emergency and fire fighting equipment GMT (Group Medical Training) - dealing with multiple medical situations such as CPR, bleeding, burns, childbirth and other various medical situations. Security - Deliver a high level of international security stands. Image and Uniform – Uniform, hair, grooming, make-up, and nail standards for appearance and hy- giene. Cabin crew we are front-line ambassadors for the Airline, are always in the spotlight and must al- ways be immaculately presented and wear the uniform with pride. 2007 to 2011: Balla Secondary School, County Mayo. Junior Certificate and Leaving Certificate (Applied). 2011 to 2012: Ballinode School of Further Education, County Sligo. Certificate Course in Make-up Artistry.

Hobbies and Community/Voluntary Interests

• Lifelong interest in beauty and make-up

• Interested in many sports including football, soccer, tennis, horse-riding.

• Keeping fit – Gym, running and swimming.

• Music

• Volunteer with Charities, particularly in fundraising.

• Volunteer with the DSPCA.

Employers’ Testimonials

From: CHRISTINE NJAGI, Purser, Emirates Airlines, 30 May 2017 Cabin Crew: KAREN BRETT, Operating Grade:GR2 - Cabin Crew Performance YC Compliments Crew to Crew

I feel obligated to write about Karen's performance on this flight. The crew on this sector were super im- pressed with her galley management skills, every step of the service was very well organised, neat and clean. The meal items that were needed in the cabin were promptly delivered without the customers wait- ing just because of the way the galley was organised. As a result the service was carried out in a quick and efficient manner. Even though she was the galley operator she was more than happy to work in the cabin, was observed carrying out cabin duties such as pre-departure duties hanging jackets for customers and all the cabin duties. She was approachable, really polite and friendly which enabled the colleagues to work well together for such a demanding service. Karen was always eager to lend a helping hand where needed and took pride in her role as a galley operator. The crew commented on how they have not wit- nessed the level of his professionalism in a long time. Action: Thanked Karen for her beautiful performance, Urged her to keep up with the wonderful Emirates hospitality Spirit!

Jailyss Moreno, Cabin Crew Manager, 01 February, 2017 Dear Karen,

I have received feedback from a customer who travelled with you on EK 040 on 23rd Nov 2016. Your customer states:

"I felt I needed to make a special mention for Cabin Crew Leanna and Karen for their excellent service throughout the flight - and they were extremely pleasant and made the flight as always very enjoyable." It is wonderful to hear from our customers and this feedback demonstrates the personal care you ensured they experienced. Everything we do in our business is about the customer. It is apparent that throughout this flight your behaviour demonstrated this. It is clear that you want your customers to disembark your flights happy, not only with Emirates standards and consistency, but also with your own contribution to make this happen. I take this opportunity to extend my personal appreciation to you for making a differ- ence on your flights. I will make sure a copy of this commendation is placed on your record. Thank you and keep up the great work.

Marike le Roux, Performance Standards Purser-PS, Emirates Airlines, 19 April, 2017 Dear Karen,

My name is Marike, Performance Standards Purser (PSP) and we have just received some positive feed- back about your performance. It is wonderful to read about the good work you are doing on board. Keep up the great work.

A copy of this compliment will be placed on your record.

(On behalf of your Cabin Crew Manager Jailyss)

Biba Logan, Director, Hairspray Ltd, Dublin, Ireland.

“Karen Brett was employed with Hairspray from September 2012 until March 2014. We found Karen to be a very strong member of staff in several areas. Karen excelled herself and became one of our store managers very quickly. I personally found Karen to be a very honest, loyal, willing and intuitive young woman. She always went the extra mile in her duties and her appearance, for which we are very grateful. She is a good team member and is good at following direction. We were sorry to see her leave and would have no problem recommending her as a valuable member of staff” References

References available on request.