Chief Operating Officer

Sr. Operational Excellence & Sustainable Transformations Executive

Possessing leadership skills exemplifying a track record of identifying and capturing high value opportunities to strengthen and scale business operations and enhance shareholder valuation in multi-site organizations, I have a seasoned reputation as a high impact, high energy, hands-on leader known for delivering management improvements and driving business outcomes by instituting proper financial controls, technology systems, and KPI dashboards. An adept strategist that has grown profitability 14% in one year and 60% in five years, I have had consistent success championing corporate vision, bolstering organizational infrastructure, delivering efficiency gains, and reducing operating expenses through strong organizational skills, thorough communication skills, and impeccable engagement, both with team members and customers, to enable profitable revenue growth.

P&L Management

Process Improvement

Strategic Planning

Contract Negotiations

Capital Management

Business Systems

Business Development

Talent Development

Mergers & Acquisitions

Career Highlights & Key Skills

Multi-Unit P&L Management

Improved bottom-line 67% CAGR and grew revenue 45% CAGR in 5 years with line-of-business growing 155% to $70M, inclusive of the addition of two new business units.

Performed in-depth SWOT analysis of competitors to provide the basis for improving upon strategies and initiatives, delivering PPC and CSE sales increases of 65%, along with a search engine improvement ranking that grew aggregate SEO revenue 75%.

Grew annual services revenue 400%+ through upgraded support programs and supplemental services offerings; program currently exceeds $75M in annual revenue

Reconfigured business infrastructure, initiating process improvements, to produce ~15% annual improvements in productivity per revenue-producing employee within 18 months.

Contract Negotiations and Customer/Partner Relationships

Spearheaded negotiations on long-term partnerships with 3 multi-billion-dollar organizations, generating $75M for annual minimum contract terms of 12 years; negotiated contract with a fourth partner for a $25M annual revenue stream over a 7-year agreement.

Reduced operating expenses 17.5%, inclusive of 10% reductions in shipping costs attained through revised agreements with leading shipping carriers (i.e. FedEx, UPS and OnTrac).

Negotiated an 18-month industry-wide $4.5M patent infringement lawsuit for $350K.

Business Development – New and Existing Markets

Realized ~15% increase in EBITDA while growing sales ~22% YOY through the shifting of channel business partner strategy to better manage high-level channel clients.

Attained a 10-year agreement for a new customer in a previously undeveloped region with initial annual revenue of $5M that doubled midway through the agreement term.

Delivered $35M in global annual sales through the cultivation of new strategic alliances and the expansion of existing partnerships with enterprise Content Management providers, System Integrators, and Independent Software Vendors.

Best Practices and Benchmarking

Improved management visibility, while realizing efficiency gains and cost reductions, through the customization and implementation of various technology systems: CRM, HRIS, WMS, Project Management, and proprietary operating systems and KPI dashboards.

Built talent and succession pool by implementing 12-month, rotational Leadership Development Training Program for recent college graduate hires.

Launched initiative to increase efficiencies through controlled flex time implementation, coupled with attendance policy updates; result was a reduction in absenteeism of 27%.

Professional Experience

QPL Technologies, Inc., Irvine, CA 2019-2020

General Manager

Oversaw the management of all engineering, inspection, laboratory, technical services, quality, planning, finance, and human resources functions with emphasis on the installation of KPIs and enhanced technology.

Increased efficiencies 20% through revamped schedule planning, expanded equipment utilization, and intensified personnel training.

Increased EBITDA 15% through improvements in revenue, billable hours, and enhanced cost reductions (achieved through equipment utilization analysis).

Metropolitan Stevedore Company, Long Beach, CA 2012-2018

Chief Operating Officer

Initiated strategies for business expansion, cost reduction, and management team building while instilling technology and infrastructure improvements to gain competitive edge; held full P&L responsibility and led a team of 8 direct reports.

Drove attainment of cash flow, revenue, EBIDTA, and net income targets.

Developed and implemented operating plans and budgets, procedures, and technology to optimize operational efficiencies, effectiveness, and profitability.

Established customer-centric, highly efficient, and collaborative operating culture by restructuring management team and implementing five-year strategic plan.

Achieved a 12 – 15% increase in profitability per ship load through revised processes, enhanced equipment usage and time study configurations.

Optimized operational efficiency through the implementation of various business systems along with corresponding KPIs and management dashboards. Implemented systems included industry-specific operating system, CRM, EHS, financial budgetary planning, performance evaluation, and company-wide intranet.

Negotiated state funding that absorbed more than 50% of cost to purchase two $3.5M locomotives for use at Ports of Long Beach and Stockton; additional savings absorbed through R&D tax credits.

Marine Depot Pet Store, Garden Grove, CA 2009-2012

Chief Operating Officer

Recruited to turn $15M business around from recurring operating losses to profitability. Held full P&L responsibility, drove competitive advantages, raised market and industry awareness, and gained operational efficiencies, while managing a team of six direct reports.

Reversed operating losses and achieved 27% increase in gross margin and 23% overall revenue growth in 3 fiscal quarters via a 3-year strategic plan.

Within an 18-month period, improved cash flow $1.8M through a reduction in inventory, resulting in a requisite 43% increase in inventory turns.

Secured 5%-18% annual cost savings per manufacturer by renegotiating contracts and agreements to include price reductions and volume purchase discounts.

Optimized and automated warehouse operations by spearheading evaluation and installation of warehouse management system (WMS) and RFID tracking.

Other Relevant Professional Experience

Kofax, Inc., Irvine, CA 2000-2008

Chief Operating Officer (2004-2008)

Vice President, Operations & Administration (2000-2004)

Education

National University, La Jolla, CA, MBA, Finance emphasis.

Auburn University, Auburn, AL, BS, Business Administration.

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