Software Quality

Gary M. Caballero

Cell 646-***-**** ● **************@*****.***

SUMMARY OF QUALIFICATIONS

* ***** ** ********** ** Lead QA Tester and 1 year as a QA Tester.

* ***** ** ********** ************, maintaining and using HP Quality Center including the defect, requirements, and test lab modules

Extensive experience in writing and preparing manual test documentation like test plans & test reports

Excellent working experience of Software Testing Life Cycle and Software Development Life Cycle (SDLC) with implementation of Agile and waterfall methodologies in multiple business domains

Experience of different testing types like functional, black box, smoke testing, system integration, regression testing, Microsoft Office, Access, Word, Excel, PowerPoint, Windows XP/7, HP Quality Center 10 (QC), Microsoft SharePoint, National Banking System (NBS which uses middleware UNIX and MQ) Mosaic, Oracle 11g, Central Research Utility (CRU), Citismart Main Frame, RTDMS (an in-house application alternative for SQL) and End to End GL testing

Experience in testing Web Base Applications that uses WebSphere platform and runs on Java such as CBOL, Concierge, Eclipse, OnDemand, Worksoft, SQL, and Selenium.

Experience on Fiserv applications such as Client Workstation, Onboard Advisor and Service Point.

Knowledge on Guardian Officer (Globalvision systems)

PROFESSIONAL EXPERIENCE

Collabera (MUFG/Client), Jersey City, NJ

Quality Assurance Tester (Consultant) (03/20- Present)

Implementation on new online banking platform for cash management, treasury, transaction banking.

Prepared/Created UAT cases based on requirement definition and related material.

Performed test case execution and verification, documentation of verification results.

Supported customer launch including writing up notification, creating user manual.

DTS America Corp (Mizuho Bank/Client), Manhattan, NY

Business Analyst (Consultant) (10/19- 02/20)

Implementation of New Treasury Management System User Acceptance Test (UAT).

Prepared/Created UAT cases based on requirement definition and related material.

Prepared UAT including writing up test scenario, cases and other.

Performed test case execution and verification, documentation of verification results.

Supported customer launch including writing up notification, creating user manual.

Ponce Bank, Bronx, NY

Item Processing Representative (10/18- 10/19)

Performed various duties to support the effective and compliant item processing function.

Processed and balanced deposit return items and unposted transactions.

Processed Death Notices and Notices of Reclamation; notified branches of withdrawal requests.

Processed and completed transmittal of ACH returns and rejects files to Fiserv for further processing with the Federal Reserve Bank.

Processed ACH stop payments and releases, as requested by branches.

Provided additional support and research of ACH/checks for all branches.

Managed the review, research and resolution of Remote Deposit Capture exceptions.

Managed FraudGuard signature verification, research and resolution on undefined accounts.

Processed unposted lockbox items.

Processed internal and external adjustments for ACH/checks requested by the branches.

Assures adherence to Bank policies and procedures and federal and state regulatory requirements.

Provided cross-functional support to other areas of the department and the Bank where service or assistance is needed.

Performed tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Ponce Bank, Bronx, NY

Fraud Analyst (08/16- 10/18)

Identified, researched and analyzed more complex fraudulent transactions and referrals, policy violations and/or suspicious situations with moderate to high risk.

Conducted investigative research using appropriate investigative techniques to determine liability and impact of cases and mitigates financial losses and/or business interruptions.

Performed detailed analyses to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses/products.

Performed risk analysis and modeled to provide input and recommendations for financial fraud strategies and models;

Prepared documentation and referred cases for Suspicious Activity, and Suspected Financial Abuse, makes recommendations to senior management;

Identified and took action on control failures in bank processes and procedures, customer or team member decisions;

Evaluated the adequacy and effectiveness of policies, procedures, processes and internal controls;

Conducted data and/or onsite reviews, analyzes findings, determines risk level and may recommend resulting fraud prevention strategies;

Led, participated in and/or provided support for projects and initiatives. Provides input to development and delivery of a wide range of team member education for fraud awareness;

Acted as an escalation point for more complex cases;

Provided litigation support through support documentation/testimony case risk evaluation (reputational, credit, etc.).

Accenture, New York, NY

Tester Specialist (03/15 – 02/16)

Written test plans, scenarios, scripts, or procedures.

Developed or specified standards, methods, or procedures to determine product quality or release readiness.

Developed testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Documented software defects, using a bug tracking system, and report defects to software developers.

Documented test procedures to ensure replicability and compliance with standards.

Identified program deviance from standards, and suggest modifications to ensure compliance.

Monitored bug resolution efforts and track successes.

Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Planned test schedules or strategies in accordance with project scope or delivery dates.

Provided feedback and recommendations to developers on software usability and functionality.

Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Tested system modifications to prepare for implementation.

Conducted historical analyzes of test results.

Evaluated or recommended software for testing or bug tracking.

Identified, analyzed, and documented problems with program function, output, online screen, or content.

Updated automated test scripts to ensure currency.

Created or maintained databases of known test defect.

Conducted software compatibility tests with programs, hardware, operating systems, or network environments.

Monitored program performance to ensure efficient and problem-free operations.

Collaborated with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

Performed initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.

Provided technical support during software installation or configuration.

Citi, Long Island City

Lead Quality Assurance Analyst (04/07 – 03/15)

•Lead Manual Performance Tester in SIT and UAT for NBS / CRU / GL applications.

•Managed the day-to-day Testing effort of the new functionality projects and daily regression.

•Developed and written test plans, test cases, and test scripts based on business requirements.

•Interacted with BA, Developers and User/Testers on testing progress.

•Created and Implemented the SIT/UAT Test Plan.

•Led a group of 5 Users/Employees in the SIT/UAT process.

•Managed all defects via the HP Quality Center Application.

•Analyzed, tracked, and documented testing results and defects, worked with IT and business partners to resolve defects. Work in an agile environment with frequent changes of requirements and features set.

•Responsible for full manual cycle testing for System Integration, User Acceptance, and Regression Testing into certification for production implementation.

•Successfully completed testing for 4 quarterly releases and 12 monthly releases for the teller, account opening and servicing systems for implementation into production.

•Facilitated team meetings and task allocation to team members along with reporting a daily status of team deliverables or issues.

•Generated analysis models, process flows and workflows.

•Performed basic functions of ATM maintenance including connecting the hard drive, refilling receipt paper, removing check deposits from the bin, adding and removing cash from the bin.

•Restored and backup ATM Hard Drives.

•Written QA standards and procedures document for future projects to follow.

Technical Skills

Experience of different testing types like functional, black box, smoke testing, system integration, regression testing, Microsoft Office, Access, Word, Excel, Power Point, Windows XP/7, HP Quality Center 10 (QC), Microsoft SharePoint, National Banking System (NBS which uses middleware UNIX and MQ) Mosaic, Oracle 11g, Central Research Utility (CRU), Citismart Main Frame, RTDMS (an in-house application alternative for SQL) and End to End GL testing

Experience in testing Web Base Applications that uses WebSphere platform and runs on Java such as CBOL, Concierge, Eclipse and Ondemand

EDUCATION

Borough of Manhattan Community College New York, NY

Associate Degree in Business Administration-Graduated January 2003

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