Social Media Manager

BRIANNE ATKINS

**** ********** ******, *** ****, Tampa, FL. 33611 443-***-**** **********@*****.*** SUMMARY

Advanced Medical Aesthetician who uses strong business, sales and customer service experience to meet and exceed client expectations. Employs extensive education and training in consultations and skin care services to meet the needs of each client, in order to gain trust, and build client retention. Professional Experience

The Loft - Brow Lash Skin, Baltimore, MD

Lead Master Esthetician, Sept 2017 - July 2020

● Provided detailed skin consultations and all skincare services including Jan Marini medical peels, Dermaplaning, Hydrafacials, and Gua Sha facials.

● Created facial protocols, and trained all estheticians on facial protocols.

● Provided exceptional lash and brow services including lash extensions, lash lifts, lash and brow tint, and brow henna design.

THE BALTIMORE CENTER FOR FACIAL PLASTIC SURGERY, BALTIMORE, MD Medical Aesthetician, Nov 2017 - Jan 2019

● Provided exceptional skin consultations and all medical spa services, including HydraFacial, dermaplaning, chemical peels, micro-needling, and microdermabrasion.

● Partnered with the Cosmetic Coordinator to promote center events to increase revenue, created social media marketing strategies, and to ensure client retention rate was being tracked.

● Provided complimentary mineral makeup application to post injection patients when needed which provided an opportunity to introduce injectable patients to the medical spa services, and to gain face-to-face consultation with them. FOUR SEASONS HOTEL SPA, BALTIMORE, MD

Esthetician and Makeup Artist, May 2014 - Nov 2017

● Provided an exceptional and professional facial treatment experience to all guests.

● Utilized and marketed all retail products best suited for guests.

● Provided makeup application, hair removal, and all body treatments including Viora skin tightening procedures, and aesthetic services upon request.

NAVA INTEGRATED WELLNESS CENTER, COLUMBIA, MD

Center Manager, Dec 2013 - August 2015

● Managed all operations within the 3000 sq ft center in regards to client flow, processes, and staff.

● Created and expanded protocols and SOPs that would be duplicated and applied to all new centers planned to open within the next 1-3 years regionally.

● Ensured profitability within the first 6-12 months of launch from Jan. 2014.

● Shaped exceptional client flow and client experience; preserved high level of client retention. VEIN CLINICS OF AMERICA, PIKESVILLE, MD

Office Manager, Aug 2012 – Dec 2013

● Balanced end of day and monthly reporting to regional management team to show status of monthly sales goal achievements.

● Managed patient flow and maximized the schedule to insure best use of providers’ time.

● Facilitated consult conversion by assisting the patient in developing an acceptable financial plan for payment of treatment, and by ensuring that the consult is comfortable with all aspects of treatment such as compliance, convenience and cost. LA PAPILLON MEDISPA, TIMONIUM, MD

Spa Manager and Esthetician, Nov 2011 – Aug 2012

● Managed relationships with vendors: purchase order maintenance, negotiations, delivery planning

● Promoted bi-monthly cosmetic laser and injection events with our in-house Dermatologist, Dr. Noelle Sherber.

● Planned, designed, and executed email marketing campaigns and maintained social media.

● Provided makeup application, hair removal, and other aesthetic services upon request. AMERICAN LASER SKINCARE, CHICAGO, IL

Clinic Manager and Medical Esthetician, Mar 2011 – Oct 2011

● Maintained patient retention records in charts and in Case Management (MM) program.

● Monitored the progress of each patient to ensure the completion of treatment. Utilized the patient recall system.

● Promoted and organized in-store and off-site events including sales and community events

● Performed laser hair removal services, skin rejuvenation services using eMatrix skin resurfacing technology, as well as various medical grade chemical skin peels including 30-70% glycolic acid solutions. HELA SPA, WASHINGTON, DC

Medical Esthetician, Mar 2008 – Mar 2011

● Consistently recognized by management for exceeding monthly sales goals

● Achieved a high customer retention rate by establishing quality client relationships through trust and treatment performance.

● Performed laser hair removal services, skin rejuvenation services using IPL Fotofacial technology, as well as various medical grade chemical skin peels including TCA, Jessner, and 30-70% glycolic acid solutions. EDUCATION

LOYOLA UNIVERSITY MARYLAND, BALTIMORE, MD

Bachelor of Arts in Communication, Marketing Minor, Graduated June 2004 CHESAPEAKE SCHOOL OF ESTHETICS, ANNAPOLIS, MD

License in Aesthetics & Makeup Artistry, 2006-2007 PROFESSIONAL REFERENCES

NATALIE SAMS, OWNER OF THE LOFT BROW LASH SKIN, 410-***-****, *******@************-*******.*** MARISA CAPONE, OWNER OF THE BALTIMORE CENTER FOR PLASTIC SURGERY, 410-***-**** KELLY CANATELLA, CRNP - COSMETIC INJECTOR AT THE BALTIMORE CENTER FOR PLASTIC SURGERY, 443-***-****

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