Service Representative Office

Kihana K. Scarlett

**** ********* **. *******, ** 30047

Phone:404-***-**** e-mail: **********@*****.***

PROFESSIONAL SUMMARY

To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company. With my 15 plus years of experience working in a supportive role delivering stellar services. My background as a System Analyst, Implementation, Tax, Banking and Billing services creates an exceptional combination of organization and client focus skills.

PROFESSIONAL EXPERIENCE

American Cancer Society – Atlanta, GA 2011 – 2020

Systems Support Analyst

Provided analytical and technical hands-on support for the core application and associated interfaces. Provided support for the HRIS ADP – Ev5 and Time and Management. Monitored, configured build, run, and maintained interfaces. Implemented and assisted with enhancement of the systems. Coordinated/assisted with upgrades, testing and outages. Validated results by testing data flow into and out of systems. Collaborated with business units and 3rd party vendors. Built internal and external relationships as point of contact for all teams that utilized the HR IT Integrations. Managed projects such as system and security audits. Mentored other staff through guidance, support and training as required. Provide tier-two help desk support for daily questions and problems. Maintained over a 95% client service satisfaction.

ADP – Alpharetta, GA 2000 – 2010

Financial Service Representative, National Accounts

First line of escalation of any tax and banking questions from Service and/or Implementation management. Balanced ledger. Ensured all daily, monthly, and quarterly tax and banking processes are completed. Ensured all tax amendments and/or setups are completed accurately and timely. Performed SOX audits daily. Supported payroll systems such as Payforce, Enterprise (EV4/EV5), Reportsmith and Horizon. Developed and created relationships with my clients of the organization internal and external. Resolved setups issues (ID numbers, rates, EFT errors).

ADP TotalSource – Alpharetta, GA

Implementation/Senior Billing Representative 2000 – 2007

Setup, configured and assisted in maintaining systems in test environment. Reconciled banking statements, balanced billing to account receivable, general ledger, and revenue. Audited over 100 payrolls daily for accuracy and completion. Researched and resolved billing, banking, payroll, and tax issues for internal and external clients. Prepared approximately 50 new client setups monthly. Trained employees.

EDUCATION

State University of New York at Morrisville College

Associate of Applied Science Degree in Business

State University of New York at Stony Brook University

Economics

SKILLS

Highly analytical thinking, streamlining complex work processes, Innovative problem-solver, Resourceful team player, Productive and solid work ethic, Proficient in SAAS, MS Office, Enterprise, Longview, Peopleclick, Landesk, Sumtotal, Mainframe, SAP, A/S400, ADP Enterprise, ADP, Time and Management, Oracle, Horizon, SharePoint, Office 365, Teams, Payforce, Salesforce.

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