Customer Service Sales
Resume:
Telicia Myrick
T M
Professional Profile
Experienced professional delivering excellent client service and maximizing client solutions by identifying referral opportunities for new products and services based on the client goals.
Experience
Portsmouth, VA
************@*****.***
University of Phoenix Criminal Justice Program (Present)
Norfolk Vocational Center Beauty & Barber License, 2003
Customer Service Specialist
City of Portsmouth – Public Utilities / Portsmouth, Virginia
October 2018 – Present
Responsible for multiple aspects of billing, including verifying meter reads, processing bills, payment posting, and reporting.
Efficiently handle customer concerns and requests in a timely and highly professional manner.
Prepares and dispatches work orders for service initiation or discontinuance, maintenance, and maintains service records.
Research customer accounts for consumption variances and compiles usage reports for leadership review.
Enrollment Specialist
Optima Health / Virginia Beach, Virginia
January 2018 – October 2018
Handled inbound inquiries to effectively sell health insurance plans via phone to potential customers.
Identified customer needs and offered education, solutions and support to guide them through the selection process.
Lead customer through health insurance policy application and enrollment while integrating customized, targeted sales strategies.
Explained benefits and features of the various healthcare plans available.
Built and strengthened relationships with customers by providing an excellent experience for all callers.
Documented calls and customer information through customized software.
Ensured compliance with all HIPPA and related compliance regulations.
Education
Client Relations
Compliance
Customer Service
Data Management
Expertise
Telicia Myrick
T M
Experience continued
Leasing Consultant
Lawson Companies / Chesapeake, Virginia
August 2017 – December 2017
Provided excellent service to all residents, prospects and visitors to the community.
Effectively leased apartments in accordance with budget guidelines.
Followed Fair Housing Standards in all matters when working with prospects and residents.
Coordinated the application review for each lease including credit and income verification.
Completed lease packets and files for each resident to include the lease, all addenda and other proper documentation.
Ensured the condition of leased apartments prior to move-in, including a final inspection and walk through with resident.
Followed up with residents throughout their lease terms and coordinated the renewal process for each lease.
Bank Teller
Xenith Bank, Virginia Beach, VA - 2011–2017
Wells Fargo, Norfolk, VA - 2008-2011
Delivered outstanding client service by executing financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.
Resolved account service issues and respond to client inquires promptly and effectively.
Adhered to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Lead efforts in the branch to identify and implement a positive overall client experience.
Strengthened client relationships by effectively executing all services and referring bank products while achieving goals through daily sales activities and branch sales promotions.
Proactively educated clients on utilizing available banking solutions.
Continuously mastered new products and upgraded customer client accounts.
Microsoft Office Suite
************@*****.***
Portsmouth, VA
Technical Skills
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