Service Representative Customer

NICOLE R MARISCAL

**** ******* **

Lincoln, NE **507

Phone: 402-***-****

Email: **********@*****.***

Qualifications

Proven commitment to excellence in customer service through professional and positive encounters based upon honesty, integrity and achieving win-win solutions.

Employment History

Burden Sales Co - Lincoln, NE October 2003 – September 2018

Customer Service Representative

Primary Responsibilities

Front Desk Receptionist

Greeted and checked in walk in clients

Answered incoming phone calls

Accurately processed customer orders over the phone including data entry

Calculated FedEx shipping quotes on truck freight

Effectively communicated with customers in regards to order payments

Team building

Efficiently provided superior customer problem resolution

Handled confidential customer information

Entered data into software for annual catalog publishing

Computer Software Proficiency

Microsoft Word

Internet Explorer

Outlook

Education

Southeast Community College – September 1994 CNA Degree

Lincoln Northeast High School – General Education Diploma May 1990

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