Store Manager Customer Service

A B O U T

I would consider myself to be quite versatile. My professional experience

ranges from childcare, to in salon assistant, to retail management. I am looking for a position where I can flourish and thrive and bring great value to a team.

*Note- I limited my work experience to the most relevent and recent. I would love to discuss my other strengths and job experiences with the hiring manager!

WORK E X P E R I E N C E

RETAIL AREA MANAGER

Bassett Salon Solutions, Northern CA/Arizona Jan 2019-March 2020 Responsible for store productivity

Hiring and training for all stores in my region

Daily communication with all of my store manager

Set goals, problem solved, and encouraged managers STORE MANAGER

Bassett Salon Solutions, Sacramento, Ca Sept 2015-Dec 2018 Merchandised and opened brand new store in Northern CA Hired and trained a team

Kept up on product knowledge

Established strong customer relationships- which built trust and encouraged repeat customers + higher daily sales

Reached every quarterly goal

Trained in Fusion Retail Mangement Software

C O N T A C T

P: 951-***-****

E: ***************@*****.***

F: facebook.com/lauren.baysinger

IG: @lauren_graysinger

S O C I A L

Management + Leadership

Strong Communication

Problem Solving

Great phone Etiquette

Computer skills

Experience in Microsoft Programs

Attention to Detail

Trained on Multiple POS Systems

P R O F E S S I O N A L

S K I L L S

Friendly/Personable

Reliable and professional

Organized

Time management

Team player

Fast learner

Motivated

Compassionate/Understanding

P E R S O N A L S K I L L S

LAUREN

GRAY

S O N O M A, C A

INTERIM CUSTOMER SERVICE SUPERVISOR

Bassett Salon Solutions, Anaheim, Ca July 2014-Sept 2015 Overseeing Customer Service department while my supervisor was on maternity leave + transition while supervisor left the organization. Managed reward programs for multiple brands.

Delivered high quality customer service to all customers + supported the outsie sales team.

OUTSIDE SALES CONSULTANT

Bassett Salon Solutions, Orange County, Ca Oct 2013-July 2014 Established + maintained relationships with pre-existing and new accounts.

Planned successful education events for my region by promoting and selling tickets to stylists.

AWARDS

President's Award

Bassett Salon Solutions 2015

E D U C A T I O N

ASSOCIATE OF THEOLOGY

Calvary Chapel Bible College, Mallocra, Spain 2007-2009 COSMETOLOGY LICENSE

Palomar Institute of Cosmetology, San Marcos, Ca 2006-2007

***References available upon request

SALON MANAGER

Mane Attraction Salon, Fallbrook, Ca 2011-2012

Maintained a State Board environment

Placed retail orders and merchandised the retail space Educated customers on products

Prepared payroll

Booked and confirmed appointments

Trained in Millennium Salon Software

CUSTOMER SERVICE REPRESENTATIVE

Bassett Salon Solutions, Anaheim, Ca Feb 2013-Oct 2013 Processed phone + email orders

Trained in both Peachtree + Sage Accounting Software Assisted customers + outside sales team with order issues including but not limited to missing products, wrong products, damaged products, returns, missing order.

Contact this candidate