IT Director

CATHERINE S. SANDS, MBA

Port Costa, CA 404-***-**** ******.*****@*****.*** Linkedin.com/in/cssands

IT Director

SUMMARY

Hands-on leader with over 15 years of expertise in building strategic alliances with organization leaders, coworkers, and mission-critical subject matter experts to align with and support key business initiatives. Through innovative strategizing, lead hundreds of simultaneous high-stakes projects, driving IT initiatives, and creating and deploying technical processes, methodologies and best practices across a variety of industries. Building and leading high-performance teams by hiring, developing, and motivating skilled professionals through effective communications with all levels of professionals from diverse backgrounds.

COMPETENCIES

• Project Management Office (PMO) • Global IT & Managed Services

• Business Process Governance • P&L / Budgeting / Forecasting

• Process / Performance Optimization • Effective Communication

EXPERIENCE

MAGIC SOFTWARE ENTERPRISES, INC., AMERICAS 2016 – 2019

A global SaaS provider with 2,000+ employees globally, specializing in proprietary application development and business process integration software solutions and related professional services with approximately $200M+ in annual revenue.

VICE PRESIDENT OF PROFESSIONAL SERVICES

Dedicated member of the Executive team handling the planning, execution and governance of key strategic initiatives. Instituted secure procedures, which certified accurate billable time reporting. Boosted communication and engagement among clients through the establishment of regional client user groups. Led project and product support teams for the Americas as well as ensuring that all support services were provided in the agreed upon terms of all Service Level Agreements.

• Spearheaded the integration of ERP (Oracle, SAP, JD Edwards), CRM, PLM, WHM, FSM, and IOT (entry-level stage) applications, both on-premise and utilizing managed services in cloud implementations (SaaS).

• Advanced consultant utilization by 15% through process improvements and performance accountability bolstered by continuous process review and KPI tracking and reporting while managing a $2M annual budget.

• Facilitated the preparation and delivery of client and executive presentations, quarterly revenue forecasts and project and PMO performance reporting, derived from financial and performance tracking systems data, and presented in graphs, charts and written and visual reports and presentations.

• Pioneered the governance of global consulting teams and managed service providers facilitating professional services throughout the Americas for more than 250 customers/projects per year

• Directed full life-cycle software development and integration projects, with budgets up to $500K+ each, while managing client expectations such as, gathering requirements, scheduling, QA, testing, and post-implementation support.

JACOBS ENGINEERING GROUP 2003 – 2016

An international technical professional services firm with 80,000 employees specializing in technical, professional and construction services, as well as scientific and specialty consulting for a broad range of clients globally including companies, organizations, and government agencies with approximately $13B in annual revenue.

REGIONAL IT MANAGER 2014 - 2016

Forged solid relationships with operations management, staff members, and clients that enhance services and boost IT support. Offered vital support services to the business through effective vendor and contractor relationship management.

• Constructed and led a technical team of three technicians in support of more than 500 end-users and clients across various business lines in five offices with more than 30 project sites throughout Northern California, requiring consistent, in-person, hands-on support.

• Oversaw and coordinated office moves, including hardware and network implementation in high-rise office buildings, 24% under budget with no user downtime through coordination with numerous vendors and management of IT services.

• Generated savings of more than $50k, efficiency enhancement, and cost reduction through upgraded telecom, server, and network capabilities.

• Secured and maintained annual budgets of more than $350K/business unit.

BUSINESS SYSTEMS ANALYST / PROJECT MANAGER 2010 – 2014

Fostered relationships between developers and end-user support for the development of proprietary global vendor management and procurement system. Assessed and implemented QA/QC procedures to verify system functionality. Acted as an assistant project manager throughout the creation of proprietary vendor management and procurement system.

• Employed as a Primavera P6 Subject Matter Expert, expanding technical and user capabilities as well as the knowledge of enterprise-wide program/project management systems.

• Coordinated developers and end-users to ensure application interface development met with requirements.

• Provided support and training to more than 2,000 project managers and schedulers globally.

SR. PROJECTS ADMINISTRATOR / TRAINER 2003 - 2010

Oversaw all production and maintenance of presentation materials, manuals, and documentation for client presentations and end user training. Established effective and best practices within the departments. Composed business proposals, technical application documentation, and system test plans. Cultivated courses and materials, training all end users for each construction management project. Served as a systems administrator and project scheduler for the construction management practice.

• Enhanced communication and uniformity across projects, lowered errors, and decreased costs for projects totaling more than $500M.

• Led training as a Certified Oracle Trainer handling all Primavera instruction for all construction site management personnel within the company as well as contractors and clients.

• Championed the design and institution of an innovative asset management business model.

• Facilitated construction site mobilization/demobilization for all IT services utilized in the construction management of hospitals, water treatment plants, sports arenas, and major office buildings across the U.S.A.

EDUCATION

Master of Business Administration (Computer Information Systems and Business Analytics)

Georgia State University (Atlanta, GA)

Bachelor of Business Administration (Computer Information Systems)

Georgia State University (Atlanta, GA)

Security Clearances: U.S. Department of Defense and Homeland Security Agency.

Certifications: Certified Oracle Trainer, NASSCO Certified Inspector

Professional Development:

Project Management

Lean Six Sigma

Business

Technology

Affiliations:

Bay Area IT Affinity Group

Golden Gate Consultants Net

Oracle Product Strategy Council

Community Leadership:

Volunteer Coordinator (Menbe’s Way Day of Giving Thanks)

Super Bowl Host Committee Volunteer Manager

North Fulton Charities Resource Coordinator Volunteer

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