Project Manager and Sales
Resume:
M: 416-***-****
E: *******@*****.***
AREAS OF EXPERTISE
Project Management
ITIL Certified
Delivery of IT Solutions
SDLC
Business Processes
Coaching/Training
Staff Management
Database Management
Architecting
Data Privacy/Security
Risk Management
Business Acumen
Six Sigma
Budget Management
Problem Solving
Client Services
Delivery of Presentations
Communication
PROFESSIONAL
“Driven by performing
positive actions to achieve
positive results”
PERSONAL SKILLS
Positive Attitude Mentor
Influencing Skills
Collaborative
Conflict Resolution
Efficient and Organized
Mark J. Smail
Project Manager
PE RSONAL SUMMARY
Professional Project Manager with over 20 years of project management experience, Project Management Certified, system and business process Engineer, an effective liaison between internal and external groups. A self motivated individual who is detailed oriented and driven by a vision to achieve positive results that align with corporate objectives. Seeking to perform in a role within a dynamic organization where I can share my diversified experience in project management, business processes, IT, business systems, security, testing, risk management, negotiations, insurance, sales and finance. Additional achievements include: implementation of enterprise IT solutions, WAN architecture, SDLC, QA testing, BI reporting, technical documentation, team building/leadership, cloud computing, websites, content services, training, effective communication, staff management, meeting facilitation with senior VP’s, internal as well as external clients, accounting and budgeting. Demonstrated successful results in: Government, Education, Insurance, Financial, Mining, Energy, Construction and Software Development.
WORK EXPERIENCE
Insurance and Financial Management
Broker 2017 – 2019
Market personal and business insurance, advanced financial planning and investments. Duties:
Network with warm and cold market contacts to build a book of business.
Provide advanced financial planning, build, review and execute financial plans.
Perform insurance needs analysis and provide solutions to meet client needs.
Manage marketing campaigns; prepare quotes and policies for home, auto and commercial insurance.
Protection of personal and corporate sensitive information and document management. Premium Canadian Home Services
Proprietor 2014 – 2017
Home based business delivering services to residential and commercial clients. Duties:
Prepared and managed budgets, projects and business plans to meet client expectations.
Developed the branding, website all the sales and marketing materials.
Generated business from online marketing, cold calling, networking and referrals.
Built and delivered outstanding vendor and client services.
Grew partnerships and relationships with third party vendors to meet client requirements. Labrador Iron Mines Limited
Director of IT/Corporate Controller 2012 - 2014
Canadian owned iron ore mining operation located in Labrador and Toronto. Duties:
Project Manager accountable for the design and implementation of a corporate EAM system.
Performed business process reviews, BI document management, re-engineered processes, authored new corporate policies to improve staff productivity and reduce monthly expenses for both the IT and Finance Departments.
Developed and maintained information management strategy and corporate policies.
Provided support to the Corporate WAN and all the devices and databases connected.
Delivery of training to all departments for IT, business processes and security.
Managed staff including reviews, training, scheduling, on-boarding and vacation.
Reported to the CFO and VP of Operations, facilitated regular meetings with CEO. PERSONAL DETAILS
Mark J. Smail
M: 416-***-****
E: *******@*****.***
SOFTWARE
APPLICATIONS
MS Office Suite
Microsoft Project
Remedy
MS Visio
Banner
Oracle DB
Microsoft SQL
Ellipse
ADP
4Site
SAP
PeopleSoft
WORK EXPERIENCE cont’d
FSC Limited
Senior Project Manager 2011 – 2012
4Site EAM (Enterprise Assets Management) software customized application to function mainly for clients in the mining and manufacturing sectors. Duties:
Project manager, accountable to deliver new application deployment and upgrades.
Prepared and presented sales presentations to new clients as well as produced RFP’s.
Reviewed and assessed current business processes with VP’s, recommended new processes and solutions to align with EAM processes that minimized efforts/costs and maximized production of staff.
Onix International
Director of IT 2009 – 2011
Private Software Company that developed an international internet sales strategy for worldwide sales and marketing of an encryption software application called EncryptStick. Duties:
Managed and developed all IT related polices, software development and testing.
Developed and implemented all business processes for daily running of the business.
Presented at trade shows to media, customers, potential channel partners, re-sellers and VP’s. Featured on WebTv, published IT security articles for computer magazines, security websites and blogs, testing, authored the user manual and published on-line training videos.
Increased Internet sales exponentially through Internet marketing, Google Analytics analysis increased SEO by 500%, streamlined on-line purchase process resulting in increase in sales by 300%.
Toronto Hydro 2001 – 2009
Durham College 2000 – 2001
Durham Region 1994 - 2000
KEY SKILLS AND COMPETENCIES
Saas
Managed the implementation of many successful IT projects spanning departments.
Developed and managed websites, content services and marketing campaigns.
Strong leadership, collaboration, consensus building with internal and external clients.
Track record in the development and implementation of integrated systems.
Evaluate customer needs to deliver timely, accurate and cost effective solutions.
Built architecture and maintained BI reporting portals and database management.
Implementation of IT Governance (COBit), Change and Incident Manager (ITIL). ACADEMIC ACHIEVEMENTS
Financial Management Degree.
Project Management Certification.
Completed 35 PDU’s to qualify to write for PMP certification.
ITIL Foundations certification.
Scrum, Agile and PMBOK Training.
Lean Six Sigma.
Landmark Forum Training.
Novell CNE/CNA certification.
Completed courses for CCNE and MCSE.
Canadian Securities Course (CSC).
LLQP, Accident and Sickness Insurance License.
Completion of Level 4 of the CGA program.
Advanced First Aid, CPR/AED.
Certified hockey referee and coach.
REFERENCES – Available on request
Contact this candidate