M: 416-***-****

E: adff2v@r.postjobfree.com

AREAS OF EXPERTISE

Project Management

ITIL Certified

Delivery of IT Solutions

SDLC

Business Processes

Coaching/Training

Staff Management

Database Management

Architecting

Data Privacy/Security

Risk Management

Business Acumen

Six Sigma

Budget Management

Problem Solving

Client Services

Delivery of Presentations

Communication

PROFESSIONAL

“Driven by performing

positive actions to achieve

positive results”

PERSONAL SKILLS

Positive Attitude Mentor

Influencing Skills

Collaborative

Conflict Resolution

Efficient and Organized

Mark J. Smail

Project Manager

PE RSONAL SUMMARY

Professional Project Manager with over 20 years of project management experience, Project Management Certified, system and business process Engineer, an effective liaison between internal and external groups. A self motivated individual who is detailed oriented and driven by a vision to achieve positive results that align with corporate objectives. Seeking to perform in a role within a dynamic organization where I can share my diversified experience in project management, business processes, IT, business systems, security, testing, risk management, negotiations, insurance, sales and finance. Additional achievements include: implementation of enterprise IT solutions, WAN architecture, SDLC, QA testing, BI reporting, technical documentation, team building/leadership, cloud computing, websites, content services, training, effective communication, staff management, meeting facilitation with senior VP’s, internal as well as external clients, accounting and budgeting. Demonstrated successful results in: Government, Education, Insurance, Financial, Mining, Energy, Construction and Software Development.

WORK EXPERIENCE

Insurance and Financial Management

Broker 2017 – 2019

Market personal and business insurance, advanced financial planning and investments. Duties:

Network with warm and cold market contacts to build a book of business.

Provide advanced financial planning, build, review and execute financial plans.

Perform insurance needs analysis and provide solutions to meet client needs.

Manage marketing campaigns; prepare quotes and policies for home, auto and commercial insurance.

Protection of personal and corporate sensitive information and document management. Premium Canadian Home Services

Proprietor 2014 – 2017

Home based business delivering services to residential and commercial clients. Duties:

Prepared and managed budgets, projects and business plans to meet client expectations.

Developed the branding, website all the sales and marketing materials.

Generated business from online marketing, cold calling, networking and referrals.

Built and delivered outstanding vendor and client services.

Grew partnerships and relationships with third party vendors to meet client requirements. Labrador Iron Mines Limited

Director of IT/Corporate Controller 2012 - 2014

Canadian owned iron ore mining operation located in Labrador and Toronto. Duties:

Project Manager accountable for the design and implementation of a corporate EAM system.

Performed business process reviews, BI document management, re-engineered processes, authored new corporate policies to improve staff productivity and reduce monthly expenses for both the IT and Finance Departments.

Developed and maintained information management strategy and corporate policies.

Provided support to the Corporate WAN and all the devices and databases connected.

Delivery of training to all departments for IT, business processes and security.

Managed staff including reviews, training, scheduling, on-boarding and vacation.

Reported to the CFO and VP of Operations, facilitated regular meetings with CEO. PERSONAL DETAILS

Mark J. Smail

M: 416-***-****

E: adff2v@r.postjobfree.com

SOFTWARE

APPLICATIONS

MS Office Suite

Microsoft Project

Remedy

MS Visio

Banner

Oracle DB

Microsoft SQL

Ellipse

ADP

4Site

SAP

PeopleSoft

WORK EXPERIENCE cont’d

FSC Limited

Senior Project Manager 2011 – 2012

4Site EAM (Enterprise Assets Management) software customized application to function mainly for clients in the mining and manufacturing sectors. Duties:

Project manager, accountable to deliver new application deployment and upgrades.

Prepared and presented sales presentations to new clients as well as produced RFP’s.

Reviewed and assessed current business processes with VP’s, recommended new processes and solutions to align with EAM processes that minimized efforts/costs and maximized production of staff.

Onix International

Director of IT 2009 – 2011

Private Software Company that developed an international internet sales strategy for worldwide sales and marketing of an encryption software application called EncryptStick. Duties:

Managed and developed all IT related polices, software development and testing.

Developed and implemented all business processes for daily running of the business.

Presented at trade shows to media, customers, potential channel partners, re-sellers and VP’s. Featured on WebTv, published IT security articles for computer magazines, security websites and blogs, testing, authored the user manual and published on-line training videos.

Increased Internet sales exponentially through Internet marketing, Google Analytics analysis increased SEO by 500%, streamlined on-line purchase process resulting in increase in sales by 300%.

Toronto Hydro 2001 – 2009

Durham College 2000 – 2001

Durham Region 1994 - 2000

KEY SKILLS AND COMPETENCIES

Saas

Managed the implementation of many successful IT projects spanning departments.

Developed and managed websites, content services and marketing campaigns.

Strong leadership, collaboration, consensus building with internal and external clients.

Track record in the development and implementation of integrated systems.

Evaluate customer needs to deliver timely, accurate and cost effective solutions.

Built architecture and maintained BI reporting portals and database management.

Implementation of IT Governance (COBit), Change and Incident Manager (ITIL). ACADEMIC ACHIEVEMENTS

Financial Management Degree.

Project Management Certification.

Completed 35 PDU’s to qualify to write for PMP certification.

ITIL Foundations certification.

Scrum, Agile and PMBOK Training.

Lean Six Sigma.

Landmark Forum Training.

Novell CNE/CNA certification.

Completed courses for CCNE and MCSE.

Canadian Securities Course (CSC).

LLQP, Accident and Sickness Insurance License.

Completion of Level 4 of the CGA program.

Advanced First Aid, CPR/AED.

Certified hockey referee and coach.

REFERENCES – Available on request

Contact this candidate