Social Media Customer Service
Resume:
Janet Yvonne Seeds, PhD (ABD), MHS, MHB, CPP
Health Educator, Public Information Officer, Case Manager, Therapeutic Foster Care Provider, Home & Hospital Teacher, Adjunct Professor P.O. Box 811
215 S. Main Street
Hurlock, Maryland 21643
*************@*****.***
Areas of Expertise/Core Competencies
• Coalition builder • Supervising
• Forming Relationship/Partnerships • Using all Microsoft software
(community, professionals, officials) • Planning and Organizing Conferences/Training
• Coordinating/Managing/Administering Programs • Case Management
• Researching, Writing Grant Proposals • Completing Reports and Evaluations
• Implementing Programs • Collecting and Maintaining Data
• Developing and Giving Oral Presentations • Newsletters/Social Media
• Customer Service • Marketing/Publicity
• Researching Public Information Requests • Writing Position Papers/Legislation Work Experience
3/2019 – present Dorchester County Home & Hospital Center Home and Hospital Teacher
700 Glasgow Street, Cambridge, MD 21613 – 410-***-****
Receive schoolwork for K-12 students suspended or out of school due to emotional/physical illnesses
Partner with student’s teachers and schools to provide the best quality service
Submit completed work to teachers
Develop curricula; offer individualized service
2/6/15 – 6/28/16 Weinberg Housing and Resource Center Case Manager
620 Fallsway, Baltimore, MD 21202 – 667-***-****
• Located necessary resources (employment, housing) for the homeless individuals residing at the Center
• Provided support; assisting individuals (on caseload) any way possible
• Built rapport with internal and external clients 9/2011 – 06/2015 Baltimore County Home & Hospital Center Home and Hospital Teacher
6229 Falls Road, Baltimore, MD 21209 – 410-***-****
Received educational books for K-12 students suspended or out of school due to emotional/physical illnesses
Partnered with student’s teachers and schools to provide the best quality service
Created assignments based on curriculums
Submitted grades to Home and Hospital School
Great customer service
3/2010 – 10/31/18 Maryland Board of Pharmacy
Public Information, Education, Communication, Training Coordinator 4401 Patterson Avenue, Baltimore, MD 21215 – 410-***-****
Nine+ years of experience in promoting the Board by educating the public
Compiled information for quarterly Newsletter and Final Report, writing articles as necessary
Possessed strong communication skills with internal and external customers; Great customer service
Skilled in writing correspondence, including public service announcements and newspaper articles
Skilled in developing and presenting oral trainings
Organized, planned, and implemented staff and board functions, such as conferences and meetings
Board representative on the Emergency Preparedness Task Force (EPTF) Maintains volunteer list of pharmacists and technicians to be used in the case of state emergencies
Took minutes at all task force meetings
o Maintained all records of meetings, agendas, and minutes o Worked on pharmacy section of the State Emergency plan o Participated in EPTF emergency drills and exercise o Researched articles and information concerning emergency preparedness
Board representative on the Public Relations (PR) Committee o Maintained and updated list of public relations events; conferences and meetings in which the Board mans an exhibit booth
o Represented Board at all community and professional events for which we participate; Community Outreach
o Took minutes at meetings
o Maintained records of meetings, agendas, and minutes o Updated and maintaind the Consumer Section of the Board website; those topics relevant to public relations
o Researched articles and information concerning public relations
Used Microsoft Word, Publisher, PowerPoint, Excel, and Access to create publications
(brochures, flyers, databases) and presentations, saving hundreds of dollars on purchased materials
Administered public information program incorporating Maryland Pharmacy Laws and Public Information Action Law
o Researched and created letters in response to public information requests about pharmacists, pharmacy technicians/interns, or establishments o Responded to requests for information, data and materials, drafting of news releases and media advisories, after conferring with appropriate personnel
Evaluated, analyzed, researched, and developed public relation/information program; promoting Board by partnering with other agencies
Partnered with the Executive Director and Board members on strategies to promote the Board’s services and programs
Coordinated with state and federal personnel to effectively promote the Board
Planned, developed and implemented strategies to meet performance goals
Adhered to federal, State, and local laws and policies
Maintained programming within budgetary allotment
Evaluated programs qualitatively and quantitatively when evaluating the effectiveness of surveys, conferences, and exhibits
Developed data collection and maintains databases for collection and health data
Served as Call Center Customer Service Representative on an as-needed basis.
Constantly reviewed and submited updates for website revisions. 8/2006 – 5/2009 Sojourner-Douglass College; Cambridge, Maryland Adjunct Professor
824 Fairmount Avenue, Cambridge, MD 21613 – 410-***-****
Taught college students in various subjects:
o Public Administration; Business Ethics; Introduction to Sociology; Introduction to Psychology; Introduction to Business; Sociology of Work II; Politics of Social Work; Group Therapy; Urban Living; Developmental Psychology; Child Psychology; Historical
& Ethical Issues of Health; Behavioral Sciences; Child Development; Logic
Created and implemented class work and homework
Distributed grades to students
1/2005 – Present Relation’SEEDS’ – independent consulting business Health Educator
P.O. Box 811, Hurlock, MD 21643 – 443-***-****
Partners with various Social Services agencies
o Conducts parenting, family and individual sessions for identified parents; completes reports; meets with planning team; makes recommendations for treatment; participates in supervised visitations; uses science-based curriculum and develops curriculum
Partners with Child Care Agencies and other Community o Conducts parenting seminars for child care providers; conducts alcohol and other drug presentations at schools and businesses; conducts social skills trainings for children in community and child care facilities; instructor of Character Counts at Hurlock Elementary School; uses evidence-based curriculum as well as developing curriculum based on needs
Partners with professional organizations
o Creates and implements trainings to prevention and treatment professionals (Ethics, Cultural Sensitivity, Grant writing, Leadership, Communication); also incorporates evidence-based curriculum
Provided Consulting services at Vision Quest, Morning Star Youth Academy o Addiction Therapist – Conducted substance abuse, social skills, and parenting classes for individuals and groups (males 14-21 years of age); maintained caseload; completed reports; maintained files; public relations; incorporated evidence-based curriculum
Develops data collection and maintains databases for collection and health data, maintaining confidentiality
Excellent customer service
Creates rapport with individuals and families
Proficient in all Microsoft Programs including Word, PowerPoint, Publisher, Excel, and Access
Creates original publications
Experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs
Expert in making recommendations as part of a client’s service plan such as clinical treatment and/or counseling, and evaluates programs qualitatively and quantitatively
Qualified in interpreting laws, rules, regulations, standards, policies, and procedures
Excellent in narrative report writing
Develops and implements training, development, informational, and/or educational programs, courses, curricula, training resources, lesson plans, materials, and visual aids.
Evaluates effectiveness of programs, courses, curricula, training resources, lesson plans, materials, and visual aids and modify to meet identified problems/needs, state/federal requirements, and agency goals/objectives.
Presents training, development, informational, and/or educational programs via classroom, workshop, or seminar using formal classroom instruction, exercises, handouts, materials, visual aids, etc. for group or one-on-one instruction.
Researches, evaluates, and selects materials, handouts, visual aids, exercises, etc. that will best promote learning.
Identifies and analyzes needs through interviews, surveys, and meetings with supervisors, management, administrators, officials, clients, the public, etc.
Provides recommendations regarding problems/needs, effectiveness of training resources, and implementation of new or modified programs, courses, curricula, training resources, lesson plans, materials, and visual aids.
Collects, analyzes and evaluates data from a variety of sources and effectively present/communicate information.
Coordinates training/educational activities with agency personnel, contractors, community/professional organizations, and other providers.
Monitors and ensures compliance with state and federal laws, rules, regulations, requirements, and/or contract agreements.
10/1998 – 5/2016 Maple Shade Youth and Family Services, Inc. Consultant Therapeutic Foster Care Provider; Respite Care Provider 23704 Ocean Gateway, Mardela Springs, MD 21837 – 410-***-****
Provided stable environment for treatment foster care children
Provided therapeutic mental health care to treatment foster care for children (ages 4-21)
Certified as therapeutic foster care provider
Ensured that proper educational and social goals are met.
Ensures that all examinations (physical and mental) are completed
Excellent customer service; children, parents, families, agencies
Submitted weekly and monthly reports.
Participated in IEPs and other meetings, as necessary.
Provided insights to management services.
Provided trainings to the staff and foster parents to ensure they adhere to policies and procedures, and enhance the foster children’s lives.
Understood FIA program policies and welfare reform initiatives
Used Microsoft Programs including Word, PowerPoint, Publisher, Excel, and Access
Created original publications
Experienced in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to mentally, emotionally, and developmentally challenged clients
Experienced in making recommendations as part of a client’s service plan such as clinical treatment and/or counseling
Experienced in interpreting laws, rules, regulations, standards, policies, and procedures
Experienced in narrative report writing
9/1995 – 5/2009 Dorchester County Health Department; Cambridge, Maryland Alcohol and Other Drug Prevention Coordinator; Certified Prevention Professional; Volunteer Coordinator; Tobacco Program Coordinator
14 years of administrative/professional work; coordinated the substance abuse prevention and tobacco prevention programs
10 years supervision of 15 employees, managing and training, job evaluation, salary administration, and personnel management
14 years of customer service
Evaluated, analyzed, researched, and developed health care services, policies and programs
Researched, wrote, developed, submitted, monitored, analyzed, implemented, and evaluated grants
Responsible for the management and operation of the internal and external communications of the agency
Developed and implemented health education’s marketing plans: drafting news releases and media advisories; promoting the health department’s events; and preparing briefing materials on press issues, media events and other events as needed
o Created, recorded, and broadcast PSA’s (14 yrs)
o Monthly talk show guest on hour live show (14 yrs) o Monthly guest speaker on morning show (14 yrs)
Through Health Education, provided parenting and family skills to community members; project management
Researched, compiled, prepared, analyzed, and evaluated data
Created, planned, developed and implemented strategies to meet performance goals
Adhered to federal, State, and local laws and policies
Developed and implemented staff trainings
Partnered with community groups
Implemented community outreach to promote health
Created and maintained several coalitions; supervised the formation or a youth council
Oversaw and coordinated the daily operations of the Alcohol, Tobacco, and Other Drug unit organized, planned, administered and implemented various programs
Partnered with the Detention Center and Law Enforcement to offer programs for the inmates
Used appropriate resources (resourceful)
Coordinated the volunteer program and supervised those hired
Planned daily events as well as national events and conferences
Developed policies and procedures for health education programs possessed strong communication skills with internal and external customers
Implemented Microsoft Word, PowerPoint, and Publisher to create publications and presentations
Excellent writing and presentation skills
Directed media management, promotion, and marketing efforts
Developed newspaper articles and public service announcements and was often the guest speaker on morning talk shows
Communicated with media, legislators, advocates, community leaders, consumers of services, employees, and service providers
Served on various professional and State committees/coalitions as liaison
Provided leadership and strategic directions in the formation of substance abuse prevention plans and policies
Made recommendations to Health Education Director
Coordinated and implemented agency initiatives
Created policies and procedures for Health Education
Developed materials to go to government entities related to policy, program, or non-appropriation legislative matters
Conducted inspections and education to facilities
Offered technical service to professionals, community members and staff about substance abuse prevention and treatment issues
Performed research and evaluation (qualitative and quantitative) for various programs
As officer for the Maryland Association of Prevention Professionals and Advocates (MAPPA), designed and implemented training opportunities including the annual conference, and composed position papers for this organization.
Developed legislation for Annapolis and testified orally or written.
Evaluated programs qualitatively and quantitatively
Developed data collection and maintained databases for collection and health data
Used Microsoft Programs including Word, PowerPoint, Publisher, Excel, and Access
Created original publications
Managed contracts
Incorporated federal & state legislative requirements
Formed and maintained partnerships with community, state, and federal agencies
14 years experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs
14 years experience in making recommendations as part of a client’s service plan such as clinical treatment and/or counseling
14 years experience in interpreting laws, rules, regulations, standards, policies, and procedures
14 years experience in narrative report writing
Knowledge of staff supervision which includes planning, assigning, reviewing, and evaluating the work of others.
Developed and implemented training, development, informational, and/or educational programs, courses, curricula, training resources, lesson plans, materials, and visual aids.
Evaluated effectiveness of programs, courses, curricula, training resources, lesson plans, materials, and visual aids and modify to meet identified problems/needs, state/federal requirements, and agency goals/objectives.
Presented training, development, informational, and/or educational programs via classroom, workshop, or seminar using formal classroom instruction, exercises, handouts, materials, visual aids, etc. for group or one-on-one instruction.
Researched, evaluated, and selected or created materials, handouts, visual aids, exercises, etc. that best promoted learning.
Identified and analyzed needs through interviews, surveys, and meetings with supervisors, management, administrators, officials, clients, the public, etc.
Provided recommendations regarding problems/needs, effectiveness of training resources, and implementation of new or modified programs, courses, curricula, training resources, lesson plans, materials, and visual aids.
Collected, analyzed and evaluated data from a variety of sources and effectively presented/communicated information.
Coordinated training/educational activities with agency personnel, contractors, community/professional organizations, and other providers.
Monitored and ensured compliance with state and federal laws, rules, regulations, requirements, and/or contract agreements.
1/1994 – 10/1998 Dorchester County Social Services; Cambridge, Maryland Foster Care
627 Race Street, Cambridge, MD 21613 – 410-***-****
Provided stable environment for foster care children 9/1988 – 5/2009 Dorchester County Home & Hospital Center Substitute Teacher; Home and Hospital Teacher
700 Glasgow Street, Cambridge, MD 21613 – 410-***-****
Receive school work for K-12 students suspended or out of school due to emotional/physical illnesses
Partner with student’s teachers and schools to provide the best quality service
Submit completed work to teachers
Developed curricula; individualized service
Education
2004 – Present Capella University, Minneapolis, Minnesota Completed a Certificate in Marriage and Family Therapy Completed MS of Human Services, specialization Counseling Completed MS of Human Behavior
PhD of Philosophy of Counseling researcher
3.8 GPA
1983 – 1985 Valley Forge Christian College; Phoenixville, Pennsylvania B.S. in Youth and Christian Education; Teacher’s Certificate 1975 – 1977 Southeastern University; Lakeland, Florida Missions Major
1971 – 1974 Patterson High School; Baltimore, Maryland Business Major
Salary Based on Present Maryland State Pay Scale
References Will be provided upon request.
Contact this candidate