Project/IT Manager Scrum Master

TERENCE J. MINER

*** ****** **** ******** ** ****7

508-***-**** ********@*******.*** https://www.linkedin.com/in/terence-terry-miner-b83b9894/

A results-driven experienced and strong program/project management professional that applies business process alignment using technology, process and methodologies to solve complex business problems. Using strong interpersonal skills, builds strong relationships with business, technical and vendor partners. Communicates and collaborates across varied areas including technology, vendor, business and senior leadership. A strong communicator with the ability to negotiate, influence, and manage stakeholder expectations, and able to build and cultivate sustainable relationships. A critical thinker, mentor and management innovator leveraging a variety of powerful technologies, associate motivation and business alignment experiences to strategically bring cross functional, external and internal resources together to achieve exceptional bottom line results that delight customers.

QUALIFICATIONS

Scrum Master

Onshore/offshore Team Management

Technical Management

ITSM/ITIL /Lean /SaFE

Strong communication and persuasion skills

Technical Planning

Project Implementation

Cloud Methodologies (Private/Hybrid/Public)

Vendor Management

Strategic Partnerships

SDLC/AGILE/Waterfall/ITIL / DevOps/SixSigma

Applications Dev/Mgmt

Disaster Recovery

Motivated individual and strong team player

ITSM/ServiceNow

Road-mapping

Strong analytical and problem solving skills

Project Management

Financial Management

Strong Business Analyst skills

UX/eCommerce

Mentoring, Coaching

Deployment, Installation Management

Training/Development

SKILLS

Tools

MS Project, Visio, JIRA, Clarity, Clarity PPM, NIKU, Maximo, SharePoint, MS Office 2010/365, PowerPoint, Excel, Access, HP CSA/OO/DMA, ITIL – HP ITSM and ServiceNow, QUALYS, Visual Studio/TFS, Sterling, IBM RTC

Technologies/Languages/OS

JAVA, J2EE, WebSphere, Tomcat/Apache, Windows Server, IIS, Unix, Linux 5/6, Datapower(IBM), VMware, Solaris, Digital, eCommerce platforms, MS Azure

Network

NETAPP, NAS/SAN, Firewalls, Load Balancing, F5, SSH, SSL, 3 Tier Architecture, DECnet, Ethernet, TCP/IP, LDAP, Active Directory, LAN/WAN

Databases

ODS,Oracle 10/11g RAC, SQL Server 2008/2012, MS Access, ODBC, SQL, Transact SQL, Oracle Reports/Forms

Hardware

IBM Datapower appliances, PC’s, HP/DEC VAX/Alpha, HP3000, RS/6000, Windows

Other skill sets

SharePoint, discovery, Runbook and Planview, PCI Compliance requirements and monitoring, UX/Mobile/Desktop, WebEx, video conferencing, Microsoft Outlook, Microsoft Excel, PowerPoint, Microsoft Project, Microsoft SharePoint, Google Drive, Atlassian Jira/Confluence

TERENCE J. MINER Page 2

100 Osgood Road Charlton MA 01507

508-***-**** • ********@*******.***

Experience:

Citizens Bank – Johnston RI October 2019 – May 2020

Senior Project Manager/Scrum Master

Working for the Retail Consumer Operations group, serving as PM/Scrum master for two highly visible and complex tier 1 vendor upgrades. These projects are utilizing a "blended" model consisting of waterfall and Agile Scrum/SAFe methodologies. Deliverables of new infrastructure, network and Oracle Cloud database systems to address outdated platform version and EOL technologies within the bank. Working with business, technology (onshore & offshore) and vendors to ensure all requirements are met along with Disaster recover planning and coordination. Utilizing managed services approach to identify opportunities to improve operational costs for both platforms. Assisted in educational team needs related to recent ServiceNow migration in CFG for SN modules Request, Incident, Problem to support operational ticket needs.

Key Accomplishments:

Oversaw two high-profile, complex tier 1 vendor upgrade projects using in tandem Waterfall and Scrum/SAFe methodologies. Utilized PaaS and SaaS technologies.

Partnered with cross-functional teams—Business, Technology, Testing Managers, and vendors—to identify project requirements and develop project plan including schedule, risks, WBS, deliverables, and milestones using MS Project.

Delivered all project requirements (new infrastructure, network, and Oracle Cloud database systems) via Agile methodology to replace end of life (EOL) technologies. These targeted MS and Oracle platforms.

Identified and implemented operational cost savings opportunities by using efficient Managed Services practices.

Led and coached project team on project tools and techniques, recent ServiceNow migration in CFG for SN modules request, incident, problem, and support ticket resolutions.

Fidelity Investments – Smithfield RI October 2018 – Sept 2019

Senior Project/Scrum Master

This role for the Fidelity Investments WI Technology area includes Applications, Senior Project Manager and Scrum Master/SaFE roles for Fidelity WI Technology team supporting transition of mainframe operational reporting to both “on premise/Hadoop” and new Azure Cloud platforms.

Responsibilities include:

Provide both project management and Agile Scrum Master roles for delivery of new Azure/Hadoop platform targeted

the transition of existing mainframe InfoPac operational reports to the new platform as part of Fidelity’s business transformation initiatives.

Providing PM/Product &Scrum Master roles for technology & software development team that is diligently applying Scrum principles, practices, and theory.

This includes servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency between cross functional teams

Development of communications to targeted business units and management

Provide Agile mentoring and skills to other teams as they transition to the Agile methodology

Manage infrastructure builds while working with vendors responsible for ODS Azure Cloud POC for current and future transition expectations

Key Accomplishments:

Managed project to transition existing mainframe InfoPac operational reports to a new and robust Azure/Hadoop platform with PaaS.

Documented entire process then installed and deployed the new system. Created a transition plan by consulting vendors with knowledge of ODS Azure Cloud.

TERENCE J. MINER Page 3

100 Osgood Road Charlton MA 01507

508-***-**** • ********@*******.***

Experience Continued:

Liaised with Product Owner and cross-functional teams to define the 2019 roadmap and the execution steps to accomplish the goals.

Championed implementation of Agile methodology inside the company.

oLed all relevant Agile ceremonies and supported product manager backlog grooming management.

oCoached and mentored cross-functional teams on Agile methodologies.

oExecuted Continual Improvement (CI) methods.

oManaged Agile efforts under Scrum/Kanban under Jira/Confluence

TJX Companies – Marlboro MA May 2018 - July 2018

Senior Project Manager

Senior project manager charged with technology upgrades for TJX Buying offices located in Italy, NYC and LA. Coordinated efforts with corporate and local IT and business partners for the identification, planning and execution of the plans that upgraded existing hardware and systems to current TJX standards in those buying offices (corporate & site offices).

Key Accomplishments:

Successfully upgraded Buying offices in both Italy and NYC. Completed future planning efforts for LA Buying office upgrades.

CVS Healthcare – Woonsocket, RI July 2017 – March 2018

Product/Sr Project PM/Scrum Master

Project Manager for Digital IT Innovation lab which delivered large strategic enterprise IT solutions for the PBM-IT organization. Managed matrix level staff and provided effective communication style for these projects. Effectively collaborate with business leaders, IT project team members and vendor project managers which were critical functions within this role. Utilized Waterfall and Agile/Scrum and served as scrum master for deliverables working with Product/Program manager.

Experienced in the Digital platform/eCommerce and CVS Mobile app's (UX, design, usability, build, testing)

Hands on experience with a personality to effectively manage stakeholders

Managed scrum teams and large project teams with proven results in driving enterprise wide projects to the desired results

Strong attention to detail with effective communication skills to drive large projects to completion

Management of matrix teams across various parts of an CVS organization

Worked with innovation lab on valuation of telemedicine opportunities for CVS

Key Accomplishments:

Led large-size enterprise-wide projects by directing a matrix level staff and producing deliverables on time, scope, and budget.

Effectively collaborated with business leaders, IT project team members, and vendors to ensure that all project tasks are documented correctly and delivered as required.

Oversaw digital platform/eCommerce and CVS Mobile app’s (UX, design, usability, build, and testing) development using Agile/Scrum methodologies.

Page 4

TERENCE J. MINER

100 Osgood Road Charlton MA 01507

508-***-**** • ********@*******.***

Continued Experience:

State of Massachusetts – MASSIT, Chelsea MA September 2016 to July 2017

Senior IT Project Manager/Scrum Master

IT project manager for ITSM Platform Replacement under the Desktop Modernization initiative that included implementation of ServiceNow for MassIT. Worked with matrix and vendor teams and supported integration of Agile methodology to teams while serving as scrum master for facilitation of daily stand-ups along with the project/sprint reviews, project planning, retrospective and release processes. Managed program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction.

Planned and managed delivery of SN modules Request, Change, Incident, Problem, Knowledge and Configuration

management utilizing project management tools that included MS Project, use cases, GANTT charts for identifying tasks, resources delivery timelines and success metrics

Facilitated technical support as needed including but not limited to architectural and compliance reviews and various project artifacts

Provided risk management facilitation along with project meetings with stakeholders, vendors and management for review of project schedules and milestone dates

Prepared and presented presentations as necessary to MassIT customers, agency staff and management including use of MassIT tools to maintain current information

Key Accomplishments:

Delivery and Training of SN Request, Change, Incident, Problem, Knowledge, Configuration management modules

Staples Inc., Framingham MA April 2016 to September 2016

Senior IT Project Manager

IT project manager supporting Security team PCI Compliance projects. Assessment and updates for infrastructure and vendor applications that will be used in future Staples PCI compliance assessments. Supported development of project that will ensure infrastructure meets PCI compliance requirements along with vendor PCI Risk Management software that will be used for compliance monitoring. Managed integration of ITIL ServiceNow systems and practices under PCI requirements. Lead for development team of internal applications supporting vendor platform utilizing SDLC/Waterfall and Agile methodologies

Collaborated with project and enterprise teams including server, network and firewall teams on platform design and installation to meet security & PCI requirements

Identified and tracked all risks and issues and provided communications of such to project teams

Applied project planning and financial monitoring - coordination of cost estimates; resource planning and management, identification of and securing of resources

Facilitated project communication including risks, issues and deviations from plan

Page 5

TERENCE J. MINER

100 Osgood Road Charlton MA 01507

508-***-**** • ********@*******.***

Continued Experience:

Mass Mutual, Springfield, MA July 2015 to March 2016

Senior IT Project Manager/Scrum Master

IT Project Manager within Mass Mutual Blue Chip Cloud Organization supporting projects under the MM BC Cloud Program. Managed a Cloud Automation team under AGILE which included responsibilities as SCRUM Master. This included the organization and facilitation of daily stand-ups along with the project/sprint reviews, project planning, retrospective and release responsibilities. Delivery of continuous process improvements and automation for functionality for MM private cloud offerings. Performed reporting of financial, metrics and operational status to stakeholders. Provided leadership, direction, and coaching to the team to encourage adoption of good agile practices as MM transitioned to Agile/DevOps methodology.

Continuous improvement of HP/ITSM ITIL integration, automation and Releases under MM Cloud program guidelines

ITSM integration with MM Blue Chip Cloud

Assured project planning and financial monitoring - coordination of cost estimates; resource planning and management, identification of and securing of resources

Confirmed achievement of objectives, verified and documented project results to formalize acceptance by sponsor

Key Accomplishments:

Oversaw transition from Waterfall to Agile/Scrum methodology

United Health Care, Hartford, CT October 2014 to July 2015

Senior Cross Applications Project Manager

Cross applications project manager in the Enterprise Project Management Organization (EPMO) supporting projects that fell under the new Payment Optimization Program. Led multiple, highly visible claims projects through the SDLC process, creating

project plans supporting those work streams with defined and sustainable time lines. Managed project managers that supported sub-projects across several application teams. Managed budget, risks and cross functional inter-dependencies, reporting out to program and project teams.

Developed plans for application software development projects including project objectives, technologies, systems and

information specifications, schedules, funding, and staffing improving processes to optimize performance and value

over time.

Spoke to details of the project to both the business and technical teams throughout the project life cycle of all projects.

Experienced in change control process to effectively manage scope.

Key Accomplishments:

Delivered new claims payment project and transition to/training for Clarity PPM

Page 6

TERENCE J. MINER

100 Osgood Road Charlton MA 01507

508-***-**** • ********@*******.***

Continued Experience:

Bank of America, Charlotte, NC October 2006 to April 2014

VP/Senior Project/Systems Manager (Treasury & Credit Technology)

Managed two tier 1 platforms under the wholesale lockbox platforms and all aspects related to those platforms that included the application team resources, budget, operational, infrastructure and software responsibilities. Managed business, technical and release projects along with direct and project resources.

Key Accomplishments:

Directed the integration project team that converted a vendor supported data warehouse image platform into bank

environments meeting all bank Compliance, GIS, HIPPA, PCI and operational objectives and requirements.

Led the project team that converted to a vendor supported operational mail out platform. Implemented new bank

technology that went from supporting 2 operational sites to 6 operational sites. Recommended and received funding

to replace WEBSPHERE with TOMCAT/APACHE thus saving 20% TCOA costs and improving supportability.

Worked with vendor and bank architecture and network teams on design of the new platform to support over VM’s (VMware/Windows) dispersed over the LAN/WAN.

Hartford Life, Windsor, CT May 2006 to September 2006

Project Manager

Hanover Insurance Group, Worcester, MA May 2004 to May 2006

Project Manager

EDUCATION

Quinsigamond Community College, Worcester, MA

Associates in Science - Business Technology

Worcester State College, Worcester, MA

Completed Computer Science courses towards BA

RALLY Software AGILE Training – Charlotte, NC

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