Customer Service Accounting

Cohlyn B. Blas

Abu Dhabi UAE l (971-********* l **********@*****.***

“Dedicated to provide quality service and maximize my potentials towards gaining knowledge that I could utilize to improve my performance and influence others to do the same or better…”

PROFESSIONAL PROFILE

A bachelor’s degree in Business Economics with banking experience. Self-directed and ambitious banking professional seeking a new role with extensive knowledge of banking and accounting practices and procedures. Highly skilled in accepting checks, cash, and other forms of payment with proven ability to handle client’s satisfaction.

Excellent interpersonal skills and patience needed to deal with complaints in a professional but friendly manner. Passionate about achieving a challenging position that allows meaningful contribution to a business success.

SUMMARY OF QUALIFICATIONS

Proficiency with Microsoft Office and utilize technology applications.

Exceptional interpersonal and Customer Service Skills

Detail driven, self-starting and target centric

Experience working in a team- oriented collaborative environment

Honesty and Integrity

Multi-tasking

Communication skills

Capable of working in all challenging situation

Quality focus

Positive attitude in work and eager to grow further

Ability to learn and adapt quickly.

PROFESSIONAL EXPERIENCE

BDO – BANCO DE ORO, Manila, Philippines

www.bdo.com.ph

October 3, 2011 – January 3, 2014

Customer Service Associate/ Teller:

Provide general banking services such as receiving deposit, withdrawal of cash and encashment.

Processing of miscellaneous transactions/bills payment.

Foreign exchange transaction (dollar-peso).

Cross-selling bank products and services to achieve bank’s target.

Bank to bank transfer locally and international.

Skill in counting cash.

Identifying counterfeit bills.

Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.

Properly handle client’s queries by providing accurate information.

Resolved issues and problems with clients’ accounts.

Maintain and improve customer queue time for teller services.

Prepare daily balances on deposits and withdrawals at the end of the shift.

Help collate data as being asked of necessary in the periodic and annual use for the director's accounting on the returns of investment.

Cooperate and lead brainstorming on how to expedite customer’s service.

Help preside on monthly and quarterly meetings regarding associate and customer satisfaction.

Timely resolution and reporting of any deviations or perceived abnormalities on any monetary or business transactions observing proper channel of communication.

Coordinate with other departments on continued organizational process of improvement.

EDUCATIONAL BACKGROUND

Bachelor of Science in Business Economics

June 2007 – May 2011

Pamantasan ng Lungsod ng Maynila,

Manila, Philippines

SEMINARS AND TRAININGS ATTENDED

OJT- Tele-performance Philippines

Human Resources Department

April 6, 2010-May 6 2010

Currency and Money Counterfeit

Banco De Oro

October 2011

Low Counter Training

Banco De Oro

September 2013

PERSONAL INFORMATION

Age : 29 y/o

Place of Birth : Quezon City, Philippines

Civil Status : Married

Religion : Roman Catholic

Visa Status : Husband’s Visa

References and recommendations are available upon request.

Contact this candidate