Jeremy Hobaugh

***** ********* ******** *******

Sterling VA, 20166

Cell 703-***-****

Demo reel samples- https://www.youtube.com/channel/UCf_4y_Lh7UTZ67x0LpdkWlg

Objective: I am seeking employment with a company where I can use my talents and skills to grow and expand with the company.

Professional History:

USPS Mail Carrier (career status) –Feb 2017- current-

Delivers mail in all its forms to homes and businesses in cities, towns and rural areas.

•Travels a directed route to deliver mail and collect mail that consumers and businesses want to send.

•Covers a route on foot, by vehicle or by a combination of the two.

•Collects money for postage and COD or Cash-On-Delivery orders.

•Sells products like stamps and money orders, especially in rural areas.

•Answers customer questions regarding the postal service and regulations.

•Provides change-of-address cards and information upon consumer request.

Telos Corp, Ashburn, VA, July 2017 to Nov 2017 (contract)

Documentation Specialist

Analyze source material to characterize and catalog gaps and deficiencies.

From source material, extract elements and enter data into a proprietary database application, illustrate floorplan layouts using MS Visio, and model WLAN coverage areas using AirMagnet Surveyor.

Apply critical thinking to correlate material from multiple sources to recognize and address discrepancies.

Ensure work product is complete and accurate.

Respond to customer-identified deficiencies in work product and edit content to comply with customer feedback.

Work cooperatively with other Telos Corporation employees, subcontractors, and government agencies.

Navy Federal Credit Union, Vienna, VA 2008-2017

Delinquency Control Counselor III, 2011-2017

Inbound and outbound phone call contacting/counseling delinquent members in an attempt to cure delinquency. Negotiating payment options and loss mitigation tools offered by Navy Federal - Under minimal supervision.

Control delinquency on Consumer loans/Credit Card accounts. Working complex/difficult accounts from 0-180+ days from originating delinquency date.

Ensure notifications, including collection emails, letters and any applicable state/regulatory letters are sent to members.

Explain and communicate relinquishing options such as settlements, bankruptcy of consumer loans and repossession of vehicles.

Negotiate Loss Mitigation offers to mitigate risk/loss to NFCU, as offering refinance options or differed payments, based on the members income and financial situation.

Obtain detailed financial information from delinquent members and offer assistance solutions as alternatives to bankruptcy/charge-off.

Process Settlements, Repossessions and/or negotiate Loss Mitigation offers to mitigate loss/risk to NFCU.

Provide required reporting to supervisors and management (including daily in-house, activity trends and payment tracking).

Using online tools and contact appropriate parties, use of 411.com, accurint.com, use of skip tracing and CBR websites.

Lead, guide and mentor less experienced staff.

Regularly review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with government and Navy Federal guidelines.

Perform other duties as assigned.

Delinquency Control Counselor I, 2008-2011

Inbound and outbound phone call contacting/counseling delinquent members in an attempt to cure delinquency. Negotiating payment options and loss mitigation tools offered by Navy Federal.

Control delinquency on Consumer loans/Credit Card accounts. Complex/Difficult accounts from 0-30 days from originating delinquency.

Inova Health System, Alexandria, VA 2005-2008

Marketing Representative

Assists with day to day department operations.

Answers inbound and makes outbound call to assist service callers.

Prepares correspondences and sends literature to all inquiries.

Schedules appointments for patients and assists with registration.

Assists with web registration for continuing education and professional development classes for employees.

Freelance videographer 2008-2017

Meet with clients, determine their video needs and designs a video/edit to suit their goals.

DC United Video Production Department. 2008 spring to winter, full season.

Video Production Internship

Recorded, edited, and posted game footage and pre/postgame interviews for MLS or DCUnited.com

Education:

Bachelor of Fine Arts degree in Media Arts and Animation 2004

The Art Institute of Washington, Arlington, VA

Technical Proficiency:

Adobe Photoshop, Illustrator & Premiere, Maya 2014, 3D Max 2014, Final Cut Pro, After Effects, Flash, Digital Image editing, Video and music recording/editing, Web Design, Visio 2016, PowerPoint, Excel, MS Word (Office 2016)

Design Experience:

In depth experience applying graphic design and animation principles to produce innovative and tastefully created documents

Lifelong interest in graphics and Web Design/animation; offer an eye for quality design.

For Portfolio samples please visit https://www.youtube.com/channel/UCf_4y_Lh7UTZ67x0LpdkWlg

Contact this candidate