Technician support, customer support

D.VIMAL RAJ

E-mail: **************@*****.***

Mobile: 984*******, 866-***-****

Objective:

Looking for challenging career where there is scope for demonstration and where I can, with my inherent and acquired skills, achieve unparalleled and substantial growth for, both, my employer and myself.

Educational Qualification:

College : J.A. Institute of engineering and technology

Graduation : B.E, Computer science and engineering.

Affiliate : Anna University.

School : Southern Pearl Mat. Hr. Sec. School.

12th standard : 80%

10th standard : 81%

Work Experience:

Company: Miramed Ajuba Global Solutions.

Tenure: February 2020 Till date.

Role: Ar caller (Voice).

Responsibilities: Calling insurances and checking on multiple claim status.

Company: Comodo Security Solutions.

Tenure: December 2018 November 2019

Role: Team Leader (Voice).

Responsibilities: Managing a team of 15 members. Responsible for overseeing all activities within a team.

Company: e-Cosmos.

Tenure: October 2017 October 2018.

Role: Customer support Executive (Voice).

Responsibilities: Assisting customers to place order for their insurance benefits and helping with necessary queries.

Company: Concentrix. (Enterprise support)

Tenure: October 2016 June 2017.

Role: Technician (Voice).

Responsibilities: Troubleshooting Veritas Backup Exec software. Dealing with IT backup admins. Taking remote connection with the user and checking with backup admins users and group policies.

Company: Sutherland.

Tenure: January 2015 June 2016.

Role: Technician (Voice).

Responsibilities: Troubleshooting the ACT! TM software.

Company: Tech India.

Tenure: June 2012 January 2015.

Role: Technician (Voice).

Responsibilities: Troubleshooting problems related to the device (Heart Monitor and the sensor).

Known Platforms:

Operating Systems : XP, Windows 7, 8, 8.1 & 10. Windows Server 2008, 2012

MS Package : Office 2003, 2007, 2010

Certification : CCNA

Ticket Management : Remedy.

Personal Profile:

Father s name : R.Devaraj

Gender : Male

Date of birth : 07-08-1988

Nationality : Indian

Languages Known : Tamil, English

Hobbies : Cricket, Listening to music, watching animation movies

Phone number : 984*******

Address : No-2/189, West Mugappair,

Chennai -37, Tamil Nadu INDIA.

Declaration:

I consider myself to be eligible for the job. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.

Date :18-08-2020 Signature

Place: Chennai (D. Vimal Raj)

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