Customer Service Representative

GRACIOUS AMARACHI IWEANYA

* ******* ******, ******, *****, Lagos State.

081******** ***************@*****.***

A customer service representative with about 2 years’ experience. I want to be a part of the team at a dynamic organisation that promises and delivers on customer support and is passionate about creating good customer experiences. I believe I can deliver exceptional results with my skills and experience even as I consistently upgrade my skills and knowledge in my field of work. EDUCATION

Diploma in French language (DELF, B1) May 2019

Village du Benin, Centre international de recherche et d'etude de langues B.A. Business Information Systems Jun 2019

Zenith University College. Accra, Ghana

West African Senior School Certificate May 2012

Command Secondary School, Ipaja, Lagos.

WORK EXPERIENCE

AM Broker, Lagos Aug 2019 - Jul 2020

Content Creation/Customer Service Representative (NYSC)

• Manage client relationships and provide customers with thorough support and guidance.

• Ensure all customer enquiries via email, phone, and social media are resolved within stipulated timelines.

• Create engaging content to drive customer engagement on our social media platforms. McCoy Business International, Lagos. Jan 2013 – Sept 2013 Ticketing Officer

• Ensured itinerary accuracy, travel documentation and managed customer refunds processing

• Sourced best deals, researched and negotiation rates on travel options thereby increasing customer satisfaction

• Prepared elaborate and detailed monthly reports using MS Word and MS Excel

• Welcomed customers and visitors in a friendly and courteous manner while providing them with desired information

• Generated sales and met profitability objectives PROFESSIONAL CERTIFICATION

• Social media content creation via Udemy April 2020

• Google Digital Marketing July 2019

SKILLS

• Excellent written and oral communication (English and French languages)

• Time management and multitasking

• Good communication and presentation skills

• Planning and organization

• Proficient in Microsoft office suite (MS word, MS excel and PowerPoint) INTERESTS

• Fashion

• Blogging

• Socializing; I enjoy the company of interesting people

• Entrepreneurship

REFEREES

Available on request

Contact this candidate