Alejandra Villa

Los Angeles, CA *****

424-***-****

adfelb@r.postjobfree.com

Education

• California State University Dominguez Hills

o B.S Information Technology, Minor in Computer Science (expected grad. Spring 2022)

• CSI3 – STEM Scholars Program, CSUDH (2018 – Present) Experience

Fab Lab Technician, CA STEM Institute for Innovation & Improvement (CSI3) March 2020 – Present

• Managing the daily operation and maintenance of Fab Lab equipment.

• Assist in the training/management of all staff, volunteers, interns, and guests on the use of the Fab Lab software, computers and manufacturing equipment.

• Liaison for technical support regarding Fab Lab hardware and software.

• Participating as team member in assigned working groups and project teams as assigned.

• Troubleshoot any software/hardware issues with all Fab Lab equipment Finance Manager Assistant, (CSI3) August 2019 – March 2020

• Support and administer special projects finances

• Process reimbursements for all employees

• Keep day to day program finances

• Organize special events and projects for all staff and assistants

• Provide reception services to all incoming guests

• Direct and assist walk-in guests and navigating students to appropriate programs and/or departments eCommerce Manager, Mary Jurek Design Jan 2018 – Present

• Website management by content creating and editing for website, product descriptions, blogs, and social media.

• Vendor management for retail products (Nordstrom, Bed Bath & Beyond, Neiman Marcus, Geary’s, and Wayfair).

• Track and onboard new products via word and excel spreadsheets.

• Process orders via email and phone in a professional manner

• Brand and product exposure; improve search engine using META keywords via Google Ads

• Updating Word Press website issues through problem solving technical support Reservation Agent, Wilshire Limousine February 2015 – January 2018

• Manage relationships with top travel accounts (e.g., Netflix, Warner Bros, Disney, Jimmy Kimmel, etc) and hotel concierge for passenger services all throughout the U.S and international accounts.

• Set up accounts and assist potential clients in the process through account setup completion.

• Identify all passenger accounts when securing reservations by obtaining necessary information to confirm reservations via phone and email.

• Effectively identify, research, and resolve customer service issues using all available tools while maintaining optimal customer service expectations in fast paced environment to reduce hold or wait times.

• Distribute ride receipts/invoices as requested by the client and manager. Skills

• Object Oriented Coding languages: Java, C, HTML

• Microsoft Office Suite (MS Word, Excel, PowerPoint, etc.), UNIX, PowerShell

• Excellent self-starter, organized, able to multitask, team player, problem solver

• Received award in Fab Lab for proficient use of machines – CNC Carvey, Dremel, Brother, Laser