Career Objectives

Dedicated and experienced customer service representative with proven communication and organizational skills. Seeking an opportunity to work a challenging environment that will explore my skills in an effective way and working towards achieving the goals of the company with career growth and satisfaction. I am capable of working under time pressure and responsible to do the task well independently or work as a team.

Attributes

•With great ability to effectively deal with people.

•Willing to learn new things and accept new ideas.

•Active listening and able to resolve conflict concerns.

•Being flexible in working schedules.

Career summary

July 28 2013 - April 25 2020 Group 4 Falck Service LLC, Dubai, United Arab Emirates

Dubai Airport Customer Service Representative

Key responsibilities

Guiding passengers by providing right directions to their journey.

Providing accurate information and giving best options to passengers’ concern and needs.

Assisting passengers with accessing airport facilities.

Assisting in the safety of the airport and boarding process.

Assisted airport personnel in handling special situations concerning passengers with special needs.

Assisted airport patrons in finding various airport facilities and finding the gates they were to use to board their planes.

July 2012 - August 2012 Bayan Center Ever - Philippines

Universal Customer Service Representative

Key responsibilities

Dealing with customers by face to face with their concerns and inquiries.

Providing accurate information about services and recommend, sells the products.

Handling the complaints of customer and giving appropriate solutions.

July 2011 - July 2012 Bayan Telecommunications - Philippines

Customer Service Representative

Key responsibilities

Taking inbound calls in professional manner and follows the communication procedures.

Answering the question of customer calls regarding billing issues and about the product concerns.

Handling and resolving technical issue through phone and email.

January 2010 - July 2010 Computer Graphics Incorporated - Philippines

Telemarketer

Key responsibilities

Keeping update records of client’s accounts and responding promptly to their inquiries.

Responsible for taking and follow up the orders from clients.

Assisting and listening to clients concerns regarding of their needs.

Education

2005– 2009: Bachelor of Science in Tourism – Trinity University of Asia

E. Rodriguez, Quezon City, Philippines

Professional Development and Training

•Hospitality Training – Dubai International Airport – August 10, 2017

•Service Flair Programme - Dubai International Airport – July 31, 2016

•Airport Service Program (Customer Service Training) – Dubai Airports - March 2014

•Customer Service Training Introduction– Dubai Airports - August 2013

•Refreshment Training (Customer Service) – Dubai Airports - December 2013

Personal Information

Birth Date : January 2

Nationality : Filipino

Civil Status : Single

Height : 5.5

Weight : 100 lbs

Passport No. : P2781968A

Character References

Available upon request.

Acknowledgement

I hereby certify that the above information given are true and correct to the best of my knowledge.

Ana Rea V. Berlandino

APPLICANT

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