Designer Instructional
Resume:
PRASHANT KUMAR
Bangalore, Karnataka •
*************.********.********@*****.***
Please visit: Prashantsingh.online
CERTIFIED INSTRUCTIONAL DESIGNER
****-** - ******* ***********al Designer
@ Prashantsingh.online
Instructional Designer with a demonstrated history of working in the e-learning industry. Skilled in Story boarding, Microsoft Power point, Educational Technology and Learning Management. Strong education professional with a Bachelor’s Degree focused in Electronics and Communication Engineering
1. Collaborated with SMEs and stakeholders for designing storyboard and developing e-learning content.
2. Developed and improved curricula, course formats, and lesson presentations for diverse topics. 3. Applied Adult Learning theories and principles to deliver training and e-learning content. 4. Developed, administered, and graded tests and quizzes to provide quick feedback. 5. Delivered instructions on a broad range of topics, integrating audio-visual presentations and training materials.
6. Developed training materials, conducted seminars and authored wikis for user training and support use
7. Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Content Development for Live and Self paced Leanings, Class Room sessions, Webinar Sessions, E- Learning and Self paced Modules.
1. Developed High Level Design and Course Curriculum/Course Outline 2. Developed, reviewed and finalized Instructor Led Training Courses and Wed Based Training courses based on instructional design strategies, for Key User Training and End User Training 3. Created Job aids, simulations and training assessments using authoring tools 4. Presented ILT courses to the client
5. Conducted Knowledge Transfer sessions for the team members 6. Interacted with the client Subject Matter Expert (SME) for requirement analysis 7. Interacted with SME at every stage of production for track specific knowledge and validations. 8. Managed multiple tracks for the projects
9. Basic Oracle Functional Knowledge
2018-06 - Until today Process Trainer
@ Infosys
1. Training the new and tenured agents.
2. Conducting the Training Need Analysis and assessments. 3. Working o the documents creation with the help of Instructional Designers.. Work experience
4. Working closely with the agent to understand their needs for improvements. 5. Worked in classroom training as a Communication trainer(Work Involved: Assisting the agents with the email etiquette's, call monitoring, sharing the feedback, handling the OJT batch. Planned, developed and presented lessons for class on Soft skills and Process training, needed for corporate environment.)
6.Managed administrative tasks for trainees assigned; for e.g.: assisted them in updating administrative or personal information on workday. 7. Have Developed the training documents and articles. 2018-01 - 2018-06 Quality Analyst
@ GOOGLE Bangalore
1. Maintaining the Overall Quality of the Process.Click Here 2. Auditing the call and the chats of the agents.
3. Conducting the root cause analysis.
4. Report Publishing.
5. Working on the documents.
6. Calibration.
7. Weekly Learning Checks.
2016-10 - 2018-01 Technical Support Engineer
@ VMWare
1. Responding to the customer inquiries on call, email and chat. 2. Working on the support request.
3. Worked as Subject matter Expert.
4. Closely worked with Instructional Designer.
2015 - 2020 Professional Achievement
1. Awarded with the Employee of the month, Quarter. 2. Awarded with Rising Star Award.
3. Awarded with I-STAR award.
4. Awarded with the “Best Process Trainer” in CISCO Process (Infosys). 2007 - 2015 Educational Achievement
1. Have received “ANANDORAM BARUAH ACADEMIC AWARD” from “GOVT. OF ASSAM”- 2008 2. Ranked 1 st in all “ASSAM TALENT SEARCH EXAMINATION”-2009 3. Have represented my college cricket team in “UNIVERSITY CHAMPIONSHIP”-2012 4. Have represented my college cricket team in “PRASANTA AND PRIYAMBADA INTERNATIONAL CRICKET TOURNAMENT”-2013
5. Represented my college in “ALL INDIA NEN -WORKSHOP AT NIT-RORKELA”-2014 6.Have won the “BADMINTON CHAMPIONSHIP AT SCHOOL LEVEL”- 2007 Experience on Articulate Storyline
As a Certified Instructional Designer, I'm able to design and develop informal as well as formal learning solutions using a variety of methods. Such as: Educational and Professional Achievement
Skills
Created with
1. Conducting needs assessment.
2. Identifying appropriate learning approaches.
3. Applying learning theories.
4. Collaborate with others.
5. Designing & developing curriculum, programs, or learning solutions. 6. Designing instructional materials
7. Analyzing and selecting technologies.
8. Integrating technology options.
9. Evaluating learning design.
As an instructor I'm able to deliver informal and formal learning solutions in a manner that is both engaging and effective. Such as: 1. Manage the learning environment.
2. Prepare for training delivery.
3. Convey objectives.
4..Align learning solutions with course objectives and learner needs. For More information and Portfolio, please Visit: PrashantSingh.online Text section
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