Manager Customer

************@*****.***

Cell: (1-416-***-****

BHARAT SHETH

ACCOMPLISHMENTS An innovative, multifaceted and solution-focused Supervisor, Credit & Collections with 15+ years of strong working experience in Accounts Receivable, Credit, Collections, Deductions, Cash Application, Customer Service, Software Applications and Team Management with outstanding performance in Transportation & Logistics, Vinyl Manufacturing, Building Material Supplies and Hotel industries.

SKILLS & ABILITIES • Skilled in managing, enabling, empowering, and training team to achieve business objectives and driving profitability.

• Ability to clearly communicate and effectively collaborate at all levels within team, organization and customers.

• Proven experience in raising brand loyalty through superior customer service.

• Proven critical thinker with initiative to bring industry best practices & implement required process improvements.

• Strong working experience in full cycle accounts receivable functions including credit and collections & reconciliations with a focus on cash flow optimization, credit risk assessment and mitigation.

• Expertise in rapid dispute resolution through cross functional collaboration, detailed research, and analysis.

• Strong collections experience for North American multi-million dollar retail and B2B accounts like Home Depot, Lowes, Rona, Menards, Sonoco, Canadian Tire, Home Hardware, Con-drain, Emco, Wesco etc.

• Advanced skills in MS Excel, financial data analysis and problem solving.

• Expertise in Software applications:

• Enterprise Software: JD Edwards, ReportsNow, SAP, Syspro, Ross, Microsoft Dynamics GP.

• Credit and Collections Reporting Software: GETPAID.

• Accounting & Tax Software: QuickBooks, Quicken, Quick tax, Profile.

• PMS Software: ONQ, Fosse, Profit Manager

• Analytics Software: Google Analytics

PROFESSIONAL

EXPERIENCE

Supervisor, Credit & Collections

Titanium Transportation Group, Bolton, ON, Canada

(March 2020—August 2020)

Team Management

• Identified areas of improvement in current process. Page 2 Bharat Sheth

• Recommended appropriate process improvements to enhance team productivity based on industry best practices.

• Identified & analyzed the issue of past due balances and root cause of delay in issuing invoices, invoicing errors, duplicate billings, and over & short payments.

• Enabled, empowered & trained team members to achieve goals and expectations.

Credit & Collections

o Managed assigned portfolios, provided advanced analytical aged balance reports to management.

o Decreased over 90 days balance from $2.8M in March to $1.9M by June. o Resolved escalated collection issues on behalf of the team. o Helped team members to issue Final Demand Notice. o Recommended and helped company implement process of 3rd party collections.

o Helped team determine credit risks to assign credit limit to new customer based on industry best practices to verify bank, trade, and third-party references.

o Responsibly used independent judgement in complex credit decisions and assumed accountability for approval decisions & overall portfolio quality.

Management Reporting

• Provided:

o Analytical past due balance reports to management with comments on problem accounts and recommendations for the next actions.

o Comparative month end analysis report with detailed performance analysis by business divisions.

o DSO analysis for highlighted risk areas with suggested process improvements.

Sr. Accounts Receivable Analyst

Royal Buildings Products, Woodbridge, ON, Canada

(March 2005—Feb-2020)

Credit & Risk Management

• Determined customer creditworthiness through credit application, Bank and Trade References, Personal Guarantee review.

• Investigated key data such as D & B data, Negative issue, Profitability, Customer’s Loyalty and Years in Business.

• Analyzed customer’s Account Statements, Sales Data, Days Sales outstanding (DSO), Payment history.

• Evaluated and provided analysis, conclusion, and recommendations to determine credit limit and payment term to Credit Manager. Page 3 Bharat Sheth

• Reviewed Vendor Agreement/Contracts and Business Proposals.

• Monitored broken promises, payment history and violation for credit policies by customer.

• Updated Customer Master for new and existing accounts.

• Prepared, presented, and discussed customer account status/concerns in bi-monthly Equifax credit group meeting.

Collections Management

• Consistently maintained 98.78% accounts receivables “current” with less than 1% deduction over 60 days and 0% bad debts.

• Daily review of customer accounts on JD Edwards & GETPAID.

• Sent Dunning notices via email/faxes followed by collection calls.

• Responded to customer queries and documented collection follow up.

• Sent customized monthly account statements using advance Excel.

• Resolved customer concerns for shipment, quantity or invoice errors.

• Identified problem accounts and negotiated payment plans with delinquent customers.

• Encouraged customers to send electronic payments for timely collection. Sales Order Release Management

• Released orders based on accounts in good standing and within approved credit limit.

• Reviewed customer’s total exposure vs. approved credit limit.

• Escalated to Management when release was beyond delegation of authority.

• Co-ordinated with Sales and Customer Service, in case of shipment delay.

Deduction Management

• Reviewed all open deductions on Customer Ledger and Deduction Management.

• Prioritized deductions according to reason code for faster dispute resolution.

• Documented notes for deduction on customer account.

• Re-assigned tickets (deduction) to Cash Application to apply credit or customer payment.

Financial Reporting

Prepared Management Reports such as:

• Month end closing reports for Bad Debts Reserves

• ABL (Assets Based Landing) Reports

• Customized Deduction Management reports

• Daily “Auto-Order Release Report”

• Cash Flow projection report

• Top Concern Reports

• Credit Review Reports

Page 4 Bharat Sheth

• Monthly/Quarterly/Yearly comparative KPI review reports Manager On Duty

Hilton Garden Inn, Vaughan (Oct 2007- May 2017)

Residence Inn by Marriott, Vaughan (March 2006-Oct 2007) Hilton Garden Inn, Mississauga (March 2001-Feb 2006) Responsible for team oversight, smooth operations, and overall profitability.

• Supervised the activities of the Front Desk Team and hotel staff.

• Effectively managed the daily operations of full-service hotel, Banquet hall & Conference Centre.

• Constantly empowered the team to deliver 100% Guest Satisfaction, Brand Loyalty, Growth and Profitability.

• Enabled the team to deliver superior customer experience and build long term client relationships.

• Ensured all hotel staff adhere to the correct procedures as per brand standard.

• Collaborated with team members to establish and implement best practices that meet or exceed guest expectations.

• Recruited and Trained new hires, assigned daily tasks based on critical objectives and monitored team performance.

• Conducted quarterly, yearly employee performance and goal review

• Ensured productivity of the team on a day-to-day basis by planning and assigning work.

• Communicated customer’s concern with General Manager and suggested process improvements.

• Conducted quarterly meeting with heads of sales, restaurants, banquets, maintenance, and front desk to explore process improvements.

• Prepared Financial Reports for General Manager, Controller, Vice President

(Finance), and President and CEO.

EDUCATION Bachelor of Commerce (Accounting and Auditing majors) Diploma in Computer Programing

Certified QuickBooks ProAdvisor

Certified Tax Advisor

Contact this candidate