General Manager

Raymond

Rau

626-***-****

*******.*.***@*****.***

https://www.linkedin.com/in/raymondrau/

Looking to leverage my management and logistics skills and expertise to positively affect not only company culture and bottom line, but also other employees’ day to day experience, knowledge, and expertise. Experience

JANUARY 2020 – JUNE 2020

Account Executive / Universal Cargo Management, Culver City Provide excellent customer service to our existing and potential customers while closing incoming leads and working on aggressively growing and stretching the company’s client base by closing new accounts through online research, cold calling, and trade show attendances. Handled approximately ~75 shipments and ~$25,000 profit per month. MAY 2015 – JANUARY 2020

General Manager / Universal Cargo Management, Culver City Responsible for day to day operations and oversight. Key decision makers on all company objectives, hiring, firing, and incident escalations. Handle VIP Cliental relationships and Vendor relationships. Report directly to CEO-Owner and President-Owner. Grew staff from ~25 employees to ~40 employees. First 3 years saw year over year volume growth of 8%, 10%, and 10%. Remaining 2 years saw stagnation due to 301 tariffs. Company averaged ~550 shipments/month,

~125+ consistent shippers, ~$25 million revenue, ~$5 million gross profit, and ~$500,000 net income per year. Employee of the Year 2016.

OCTOBER 2013 – MAY 2015

Associate Manager / Universal Cargo Management, Culver City Assist in the implementation and development of a high performing team with processes and systems in place to ensure maximum efficiency and stability is obtained throughout the office. Manage PTO scheduling for ~25 employees’ in 4 departments. Handle VIP accounts and backup coverage. Supervise overall office and be the escalation point for any issues. Create SOPs and assign workload for new leads and accounts. Forecast company volume and compile various reports and spreadsheets. Coordinate hiring process and conduct first round interviews. Train and develop staff. OCTOBER 2011 – OCTOBER 2013

Project Coordinator / Universal Cargo Management, Culver City Research, plan, and execute various projects related to Operations, Sales, Marketing, or other Company Objectives

(office relocation, vendor evaluation and selection, job postings, etc…). General office coordinator on miscellaneous matters. Backup coverage to sales and operations personnel for PTO and workload needs. Responsible for all IT related matters, Google Ads, Microsoft Ads, and company website. Employee of the Year 2012. OCTOBER 2010 – OCTOBER 2011

Executive Assistant / Universal Cargo Management, Culver City Executive Assistant to CEO, President, and Managing Director. Inside sales and support. Customer service. Website management. Internet liaison. Online marketing. In-house IT support. Account Executive. Operations specialist. Education

AUGUST 2010

B.S., Mathematics / Economics / UCLA - University of California