Customer Service Manager

KAUSHIK RADADIA

** ******** *****, ***** ** N*L *A7

adfee7@r.postjobfree.com 647-***-****

August 17, 2020

Dear Human Resources Manager:

It is with great interest and enthusiasm that I present my resume for the procurement for a

Customer Service/ Help Desk/Data Entry/Cashier Manager Position.

I have more than 14 years experience and demonstrated leadership skills as a business operations professional with proven record of accomplishment of success contributing to company productivity and profitability.

I have the ability to present complex ideas and information. I am a good team player with excellent communication skills and enjoy working on tight deadlines. Procured and managed material needs for internal and external clients.

I am confident that my credentials merit your knowledgeable attention and form a worthy pre-requisite. I look forward to meeting you in person to discuss further on how I could reinforce your team and add value to the said position.

Thank you for your time and consideration.

Yours Truly,

Kaushik Radadia

Encl. Résumé

KAUSHIK RADADIA

46 Crawford Place, Paris ON N3L 0A7

KAUSHIK RADADIA 647-***-****

Login: kradadia Employee ID: 106527993

Procurement

To obtain a position in Customer Service/Help Desk/Data Entry/Cashier Manager

Communication and Interpersonal Skills

Established strong leadership and motivational skills to develop good team work

Able to handle large work load in fast-paced, demanding work environment

Mentored and provided direction, ongoing development and preceptor ship to team members

Self starter who learns quickly and functions effectively in a team Environment as well as individually

Multiple tasks while maintain attention to details and accuracy and worked under tight time deadlines

Subway Inc., BP World Wide, Megna Inc. Franchise Certificate with WMIS and Food Safety

Technical Skills

Typing Speed: 74 Word per Minutes

Applications: MS Office XP, PTS software, Tally ERP and Lotus Notes

Languages: Internet Fundamentals (HTML), Basic

Operating Systems: Window XP/7, Apple Mac and Oracle

Professional Experience

ICQA Data Analysts

Amazon Fulfillment Center Inc. Canada 2019 to present

Development of data collection processes and data management systems

Maintenance of data integrity (0% error rate)

Designing of queries, compiling of data, and generation of reports in MS Access and Excel Charting and graphing of data for reporting purposes

In depth research of defect trends Data collection and entry as needed Data mining and problem solving Back up for Process Assistant duties

Customer Service/Management 2008 to 2019

SUBWAY Inc. and BP World Wide, West Palm Beach, FL

Take calls in a professional and timely manner

Verify personnel details for All Customers

Open and Close Store in timely manner, Do Inventory and Order

Meet client requirements such as rules and regulations

Manage more than 21 stores

Bookkeeping with all Store and Banking Transactions

KAUSHIK RADADIA

46 Crawford Place, Paris ON N3L 0A7

KAUSHIK RADADIA 647-***-****

Customer Service/Data Entry 2006 – 2007

Craft Food, Mississauga, ON

Provided leadership, coach, motivate and lead team members

Verified personnel details for Consumer Products customers

Gathered and inputted accurate game play information

Met client requirements such as rules and regulations

Transferred incoming calls to appropriate departments

Data Entry/Customer Service 2002 – 2005

CANTRAK RESEARCH, Toronto, ON

Conducted various research studies through telephone interviews

Worked co-operatively to complete weekly survey quotas

Spoke to respondents in a professional manner

Read and recorded notes

Help Desk 2001

HANSON PUBLICATIONS INC., Toronto, ON

Sold goods over the telephone

Handled customer calls and conducted surveys

Delivered and prepared sales messages to potential customers

Administrator/Help Desk 1999 – 2000

DATAPRO INFOWORLD LTD., Baroda, India

Typed correspondence, reports and other official documents

from notes using computer

As a Receptionist, directed thousands of phone calls and welcomed in-person

guests with courtesy, screening and taking accurate messages when appropriate

Photocopied and maintained filing, mailing and database systems

Opened, sorted and routed incoming mail

Sent and received messages using fax, telephone and Internet

Made appointments, handled general office duties and attended meetings

Education and Professional Development

Master’s Degree recognized and certified from University of Toronto 2012

Bookkeeping and Accounting, Toronto District School Board of SFC, Toronto, ON, 2002

Master’s Degree in Commerce, M. S. UNIVERSITY, Baroda, India, 1997

Bachelor’s Degree in Commerce, M. S. UNIVERSITY, Baroda, India, 1993

A+ And N+ Certification, Calyx Consultancy, Surat, India, 1993

KAUSHIK RADADIA

46 Crawford Place, Paris ON N3L 0A7

KAUSHIK RADADIA 647-***-****

Outreach and Community Involvement

Canada Liberal, Conservative and ON PC Party Fund Raiser Campaign 2012 – Present

Canada ICCC Member and Organizer committee in Canada 2011 – Present

USA Democratic Party. Fund Raiser and Election Campaign 2009 – Present

Teacher, Bhalodiya and Sunshine English Medium School Rajkot, India 1996 – 1997

Developed interesting activities for students of exceptional abilities

Tutored students in various subjects

Motivated and encouraged students to become self-directed and grow to

become responsible members of society

Helped and trained students to finish their projects and reports

Taught students basic computer literacy skills

References Available Upon Request

Contact this candidate