Database Administrator

Ronaldo E. Hills

Address: #** ******** **, ***** *******, Las Pinas City, Philippines 1740

Cellphone : +63-917-***-****

Telephone: (063*-***-****

Email: *******.*****@*****.***

SKILLS SUMMARY

More than 20 years of progressive experience in Information Technology for a semi conductor manufacturing corporation. Strong background in monitoring, statistical analysis, performance tuning and support documentation in a 24x7 environment. Experienced in major operating hardware and software. ITIL V3 certified. Strong background in Data Center Operations. Practice Service Delivery Lead for the whole database team. Problem Manager Lead for the whole Software Services environment.

EXPERIENCE

Ingram Micro Philippines – March 2015 – Present

Senior SQL Database Administrator – Global Infrastructure Operations supporting all Ingram Micro MS SQL Database.

• Improve and maintain overall system availability for SQL Server Databases to > 99.95%

• Reduce critical and high incident in Q4 to zero.

• Implement HA for all business-critical databases

• Implement/or improve database monitoring and capacity management tools globally across all data centers to detect performance issues and prevent potential outages before they occurs

• Achieve 20% performance gains for overall database performance.

• Implement In-Memory technology for heavy used databases.

• Improve top 5 batch jobs to at least 20% in performance gains

• Upgrade/Migrated all SQL Server databases from SQL Server 2008 or 2012/2014.

•Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.

•Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

•Supports day to day operational duties for the database platform such as service requests and tickets, backups, monitoring, performance tuning, system troubleshooting.

•Experience in Disaster Recovery Procedures, Replication and HA.

•Good Knowledge in operating third party tools efficiently such as Quest Litespeed Foglight Spotlight.

•Experience in working with Production support 24x7 adopting IT service management.

HP Philippines – September 2010 – February 2015

Database Consultant III / Problem Manager / Service Delivery Lead– has been assigned to several account as the deep technical support. Managing ITIL frameworks. Worked as a project manager for an account based in Europe. Responsible in transition and transformation for database support to be housed in HP Philippines site. Point of contact for problem management scheme. Worked on a global initiative to increase efficiency and productivity.

Account Champion – Single Point of Contact for any technical issues for a certain account

Knowledge Transition Lead -- Ensured project deliverables (documentation, RTPA, etc) are met in conjunction with transition timelines. Work closely with I&T Manager to properly inbound upcoming account

Problem Management -- Performed proactive analysis of incident data in an attempt to identify recurring incidents or emerging trends

Change Management -- Reviewed, prioritize, approve, seek approval and communicate change records that are received via the Change Management Process.

Incident Management – Ensured quick and quality resolution of incidents that are escalated to Deep Technical Support

Capacity Management -- Ensured proper and accurate performance monitoring, via standard reporting or other sources (as defined in the SLA).

Release to Build and Test – Implemented or adapted service support according defined project. Assist and prepare Acceptance-for-Support session.

Configuration Management -- Kept Configuration Management tool up to date, as directed by TL or account team.

Provided documentation and training for L1/L2 -- Follow training plans, requirements and schedules as outlined by the Manager. Created runbooks for L1/L2 teams’ use

Identified, analyzed problems and suggested improvements identified in their own area of responsibility and implementing those with a recognized business benefit

Intel Technology Philippines Inc. -- January 30 2000 to June 30 2009

Database Administrator Information Technology, Decision and Support Systems (Team Leader)

In charge of all SQL servers for manufacturing and site support databases. Supporting 8 Intel manufacturing sites, assembly and test environment with a total of up to 300 databases, ranging from 100mb to 1.3TB in size. Responsibilities includes but it is not limited to Database creation, backup and restore procedures, scheduling of jobs, capacity management, table manipulation and user account creation. Basically, all duties and responsibilities are under the umbrella of monitoring and administration. Responsible for providing level-2 support for 24x7 applications and databases in a decision support systems environment.:

Performed application and database troubleshooting for Oracle* and/or SQL* server databases across Intel's global manufacturing environment

Managed multiple deployment and upgrade efforts and execute tasks related to these projects, on time while maintaining high quality standards

Performed database backup and recovery, data restores, database software installs and/or upgrades and data loader maintenance

Developed methods and training content to improve the team's response and competency in database and application recovery

Provided expert advice in database design, implementation and disaster recovery

Droved integration of business data, functions, and systems

Established standards, guidelines, procedures, and other infrastructure necessary to enable decision-support for manufacturing

Reviewed and enhanced documentation

Performed database performance tuning and periodic database maintenance

Provided design reviews and application architecture assessments to improve performance

Intel Technology Philippines Inc. - - October 1 1997 to January 30 2000

Intel Cavite Data Center Supervisor, Information Technology Department

With 30 operators and technicians reporting directly under my supervision we were able to startup and stabilized the Network facility and Data Center room needed to support the whole of Intel Cavite factories. Engage in a great deal of Project Management in putting up the infrastructure of communications rooms and Data Center. Established and managed the team to set goals, plan, problem solve, facilitate the work of others, provide feedback and recognize accomplishments of team members. focused on prioritization, balancing resource allocation and constraints, reporting and indicator tracking and successfully apply IT business and operational processes. Selects, develops and evaluates employees to ensure efficient operation of the function and to execute to key objectives. Interacts regularly with employees for purposes of coaching, information gathering on resource/program barriers, and providing direction. Provide solutions and facilitate work that enables employees to perform at their highest potential.

Program Manager for Backup and Restore procedure/Server Landing process

Skills Training Matrix for Operators and Technician

Served as liaison between system administrators and technical support group.

Emergency Response Team Lead.

Trained all Technicians and Operators on their daily task

Intel Technology Philippines Inc. - - July 25 1995 to October 1 1997

07/95

IT Computer Operator

Provided first and second level support for corporate wide employees who encounter problems with their personal computers (PCs), laptops or other supported technology related equipment. Also provide localized upgrade services to keep employees current with the latest approved hardware and software.

Interacted with customers on a regular basis, either on the phone or in person. As part of the first and second levels of support, diagnosed and troubleshoot problems, then either repair the system, escalate to a higher level support, or forward it to an outside vendor. Either way, coordinate and document each repair

Performed system backup

Performed computer system procedure specifications based on L3 provided manuals.

Provided auxiliary support to the IT Emergency Response Process in the event of a Cyber Security incident or other emergency situation that impacts the availability and/or overall stability of IT products and/or services.

EDUCATION

Systems Technology Institute March 1993

Buendia Makati Philippines

Computer Programming

Don Bosco Technical College January 1991

Kalentong Mandaluyong Philippines

Electronics Technology

TRAININGS ATTENDED

Administering Microsoft SQL Server 2014 Databases

October 2016

NTT Data Philippines

Updating Skill in SQL 2005 Database (Db Wizards Inc. Makati, Philippines) May 2006

Oracle 9i: DB Fundamentals I (Oracle Corp. Costa Mesa, CA, USA) Aug 2005

Oracle 9i: DB Performance Tuning (GreenBerrier and Russell Aug 2005 Phoenix, AZ, USA)

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